Brian Ander Vaughn
*** ****** ****** ********* *** York
************@*****.***
Customer Service-Call Center
Career Profile
Self-motivated, responsible and experienced at working in fast- paced
environments. Confident and poised in interactions with individuals at all levels.
Detail orientated, able to multi-task effectively. Excellent communication skills
both written and oral. Skilled organizer and problem solver with the ability to
consider all options before making a decision.
Education
Greece Athena High Rochester, New York
GPA 3.00 May 2005-July 2009
Everest Institute, Rochester, New York
Associates in Business Management – June 2012 to present
3.0 G.P.A
Skills
Mentoring/Leadership- Providing guidance and assisting clients with achieving
self-goals Customer Service – Over three years of providing great customer service
to repeat customer and applying Business Math and Microsoft Word skills,
Knowledgeable in Computer Hardware over three years
Work History
Sutherland Global Service – ATT 2012-2014
Customer Service
Updated Accounts on new and old customer
Processing payment over five systems
Processing orders for customer
Made phones calls to customer and make sure that service set up properly
Joint accounts for customer for easy billing
Hiko Energy 2010-2011
Door to Door Sales
Applying new customer with Energy supply
Process Billing and update’s on the client request
Great Customer Service
Training daily on new service
Monitored employees