Customer Service Office

Mah Jabeen

**** * ******** ****, *******, IL ****6

Cell: 312-***-****

E-mail: **************@*****.***

OBJECTIVE : Seeking a responsible position in an organization where I can

demonstrate my expertise and skills as a team player, at the same time to

share and gain professional experience that has been earned over 6 years.

SUMMARY:

. Over 6 years of experience as a Customer service / Insurance producer /

retention officer.

. Dealing with customers Face to Face and Fully aware of the importance of

data security and relevant legislation.

. Responding promptly to customer enquiries in person or via telephone,

letter, and e-mail - always in a professional & efficient manner.

. Using the in-house system to record necessary information and instigate

actions as required.

. Processing insurance Policies, forms, applications and requests for

information.

. Dealing efficiently with questions and queries from customers.

. Keeping up to date with all the company's products, services and

procedures.

. Maintaining up to date paper and computer based files and administrative

systems.

. Promoting the company's products and services to customers.

. Handling objections professionally.

. Handled cash payments and successfully managed office accounts.

. Excellent Communication skills with office management and office

security.

EXPERIENCE :

Office Representative - Statefarm (Property & Casualty) Jun. 2014 -

Present.

. Providing timely, courteous and knowledgeable response to customer

requests via telephone, e-mail and letter.

. Screening and transferring calls and handling incoming and outgoing fax

efficiently.

. Processing policy changes, applying payments and claim submissions.

. Updating clients profile and record.

Licensed Insurance Producer - AllState (Life, Health, Property & Casualty)

Apr. 2006 to Oct. 2011

. Responding promptly to customer enquiries in person

or via telephone, letter, and e-mail - always in a

professional & efficient manner.

. Processing insurance Policies, forms, applications

and requests for customers.

. Successfully meet sales targets assigned while

leading agency business

. Established strong relationships to retain customers

canceling policies with agency effectively

. Received customer payments and handled location cash

deposits to bank

. Entrusted to manage office in the manager's absence

. Provided timely, courteous and knowledgeable response to customer

requests, screened and transferred calls and prepared official

correspondence.

. Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality, ability

to learn and master new concepts, positive work ethic and commitment to

providing excellent service.

Office Assistant - AllState Dec. 2005 to Mar 2006

. Responding promptly to customer enquiries in person or via telephone,

Fax, letter, and e-mail - always in a professional & efficient manner.

. Provided timely, courteous and knowledgeable response to customer

requests, screened and transferred calls and prepared official

correspondence.

. Received customer payments and handled location cash deposits to bank

. Entrusted to manage office in the manager's absence

Key Skills

Office Skills:

Front-Desk Reception, Office Account management, Customer Services, Office

Management Customer retention.

Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook,

Microsoft-Windows.

Education:

Higher Secondary School 2002 HSC

College of digital science, Karachi, Pakistan

License & Certification:

Illinois Casualty License 2006 -2016

Illinois Fire License 2006 -2016

Illinois ACC / HEALTH Insurance License 2006 -2016

Illinois Life Insurance License 2006 -2016

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