Customer Service Account Executive
Resume:
JuShawn Edelen
***** ********* ***** *** *** Northville, MI 48168
*********@*****.***
Objective
Experienced mortgage professional seeking a career transition from the
mortgage industry to the field of logistics and transportation. Possess
excellent customer service and relationship building skills from previous
career opportunity. Fluent in Microsoft programs, outlook and several
mortgage operating systems. Knowledge of loan processing and underwriting
guidelines and investor requirements. Additional experience in loan
servicing which includes subordinations, partial release, assumptions,
principal pay down re- amortization.
History
Quicken Loans Inc. Detroit, MI
July 2012-Present
Special Loans Analyst
Assisted with several servicing loan transactions in the mortgage servicing
division which pertains generating subordinations for second liens,
creating and recording partial releases of land, re- amortization of
principal balances and loan assumptions. Reviewed land surveys and
generated new legal descriptions for the recording for partial releases.
Processed and underwrote client's loan documents for the qualification to
assume a mortgage that is being serviced. Received and assessed payments
applied to the client's principal balance to re-amortize a monthly payment
using MSP (Mortgage Servicing Platform).
Bank of America, Troy, MI
October 2009-July 2012
Home Service Specialist
Processed and underwrote mortgage loans as a level one underwriter, which
included reviewing income, assets and appraisals. Issue credit decisions
based on manual underwrite or Clues decision. Resolve routing title issues
including vesting issues, liens and judgments. Coordinate closing
activities and maintained a high level of customer service y being
proactive in communication with clients, banking center associates and
realtors.
Shore Mortgage, Birmingham, MI
May 2008-July 2008
Underwriter II
Analyzed income, asset and credit to determine FHA loan eligibility.
Worked with Approve/Eligible and Desktop Underwriter to determine the
client's loan eligibility. Calculated income and assets, determined
compensating factors in order to meet approval and the salability of a
loan. Worked closely with an account executive and broker to make
recommendations of the loan and programs selected.
Citimortgage Inc. Southfield, MI
July 2007-May 2008
Mortgage Lien Consultant
Worked as a processing conventional and FHA which included client
communication making welcome calls and coordinating closings. Assuring
clients of required documentation needed to complete the loan transaction.
Analyzed documentation to verify that they meet Fannie Mae guidelines.
Worked with attorneys, title companies regarding clearance of title
commitments and coordinating closings. Ordered appraisals and flood
certifications as needed.
Education
University of Phoenix January 2008-March 2010 Associates Degree in
Psychology
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