Cisco Voice, Ucce, Uccx, Cucm, Cti, Ios Gw, Cvp, Agile Methodologies
Resume:
Gnanavel George Welington
Boxborough, MA 01719
Phone: +1-978-***-****
***********@*****.***
Bachelor of engineering in Computer science
Experience Summary
Total Experience: 8 years 4 Months
Working as Technical Lead for Cisco Contact Centre products in Wipro
•
Technologies, Bangalore (Dec 2007 – Till date)
Worked as Technical leader for designing and implementation of CDMA switch
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core components in ZTE technologies India private limited, Bangalore (Oct
2004 – Dec 2007)
.
Technical Experience Summary Table
Product Knowledge on
• Cisco Unified Contact Centre Enterprise
• Cisco Unified Customer Voice Portal
Cisco Unified Contact Centre Express
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Cisco Unified Call Manager
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Cisco Unified Outbound Dialer
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Cisco Gateways and Gatekeepers
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CUBE-SP
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Borland Silk test automation tool
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Cisco B series blades, Cisco UCS
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Have a good understanding on following deployment models
• Parent Child Deployment
• CVP
• Cisco outbound Deployment (Outbound Dialer )
• GEL Express /GEL Enterprise Deployment Model
• Packaged CCE
• Hosted Collaboration Service solutions
Technologies ISDN, QSIG, SIP,H.323,SS7
Verticals Switching, TELECOM
Language Basic Java, VXML
Testing Methodology Agile and waterfall testing methodology
Certification and Accolades
Completed prestigious Wipro’s VOIP 101 Certification
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Completed Wipro’s Contact Centre 101 Certification
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Received numerous FIMC awards,CONNOISSEUR awards and THE WALL
•
award
Received commendations from BSNL Co. and Reliance for remarkable achievement
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in designing and implementation of CDMA switches.
Onsite Exposure:
10 months onsite exposure at Cisco Systems, Boxborough, United states for the
•
projects,
Lexington – 12000 Agents qualification for UCCE
Berlin – Designing the performance characterization and implementation of
Packaged CCE
Currently working as a sustenance engineer for project UCCX that includes
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Escalation support, Test bed setup, Automation, Manual and load testing
Current Responsibilities
For the last 5 months, I am working as a sustenance engineer for UCCX product. I am
responsible for building UCCX deployment test bed, Manual and automation testing,
load testing and handling TAC escalations. This role also includes a major
contribution towards leading the technical team, building customer use cases and
reducing the escalations from the field.
Prior to UCCX project, I was working as a technical lead for Cisco Systems Hosted
(HCS) at Bangalore. HCS is the project which delivers a
Collaboration Solutions
platform that allows managed service providers (MSP) to deliver both hosted &
managed UC along with differentiated services tailored for a wide variety of unique
business models. I am part of Core HCS team that will integrate CCBU Product with
Aggregation layer (CUBE and PGW) and also with Third party Service provisioning
product CCDM and test the entire solution model.
Prior to HCS project I was part of ICM/CVP Solution testing team and I was
technical lead for Cisco UCCE and CVP Product, My Key responsibilities were
Planning, Estimation, and designing and testing new feature and various deployments
of Cisco ICM and Cisco CVP products
Cisco CVP Comprehensive deployment model and testing
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Cisco Parent /Child Deployment design and testing
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Cisco outbound testing (SCCP and SIP)
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Automation testing of UCCE product using Borland Silk test
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12k agents qualification testing for UCCE product
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Designing and testing of Packaged CCE project
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Cisco UCS configuration
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Previous experience
Design, Implementation and Deployment of CDMA 2G/3G product all
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over India for various clients including BSNL Co. and Reliance
communications.
Worked on integration of BTS, BSC and MSC switches
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Design and configuration of routing on MSC switches
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Design and Implementation of PDSN (Packet Data and switching network)
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Worked on Media gateway (MGW), MSCe and GMSC (Gateway MSC)
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Major projects handled
Cisco HCS solution: HCS is the project which delivers a platform that allows
managed service providers (MSP) to deliver both hosted & managed UC along
with differentiated services tailored for a wide variety of unique business models.
I am part of Core HCS team that will integrate CCBU Product with Aggregation
layer (CUBE and PGW) and also with Third party Service provisioning product
CCDM and test the entire solution model.
Cisco Packaged CCE solution: CCE PAC M1 provides a core set of contact
centre functionality call processing, prompts and rich VXML scripting, voice
response collection, agent selection, queuing, and reporting. With its controlled
environment and well-defined configuration and deployment boundaries, CCE
PAC M1 is a robust solution with high availability and solution serviceability.
Additional benefits are simplified ordering and deployment rollout, a simplified
installation process, and easier operation and maintenance.
Project Lexington: Designing the performance characterization of 12k Agents
supports on UCCE product. Qualification includes defining performance
parameters like CPU utilization, memory utilization, defining IOPS and designing
OVA templates.
Cisco Parent /Child Deployment, parent/child deployment model with a child
Unified CCE at each of the distributed sites has the advantage of being more
tolerant of WAN Outages, and each site is completely survivable. The parent
Unified ICM has visibility in to all the distributed sites and will send the call to
the next available agent from the virtual queue.
Project CDMA: This project is to design, implement and deployment of CDMA
MSC switches all over central and southern India for clients BSNL and Reliance.
It includes integration of BTS, BSC, MSCe, MGW and GMSC switches. Act as a
technical lead in this project that defines the roles of recruiting technical engineers,
training and leading the technical department.
Personal Details & Education Summary
Date of birth : 15 March 1982,
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Father’s name : Mr. E. George Welington,
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Permanent address : 49 Spencer road, Unit 18h, Boxborough, MA 01719
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Phone : +1-978-***-****
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Marital Status : Married
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2004 passed out with Bachelor of engineering from Madras University,
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Vaniyambadi (TN). With 74.75%.
2000 passed out Higher Secondary School exam (12th) from Hindu Higher Secondary School
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(TN). With 82.8%.
Passport & Visa Details
Have valid H1B Visa
Passport Number : G2748185
Date of Issue : 10-05-2007(DD-MM-YYYY)
Valid Up to : 09-05-2017(DD-MM-YYYY)
Date 20-12-2013
Gnanavel G
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