Information Technology Customer Service

James Whittle

*** ******** *****

Brentwood, TN *7027

*********@*******.*** 615-***-****

TECHNOLOGY LEADER with success in aligning information technologies with business objectives and goals,

guiding people, teams, and companies to achieve their full potential.

Exceptional Experience

Effective executive leadership Enterprise system architecture Develop high functioning teams

Successful EHR deployment Excel at managing vendor relations

Staff development / creation Leading EMR implementations

Develop proven IT strategies Disaster recovery plan development

Outstanding Accomplishments

Nominated for the Nashville Business Journal’s 2014 CIO Awards

Instrumental in AHS winning the Nashville Tech council’s best IT company award in 2010

Contributing factor in Information Technology department winning the 2010 President’s Award for best customer service

Effectively manage budgets of up to $20 million and staff of up to 48, full time and contract

Strategized, created and staffed support team resulting in a savings of $166,000 per year in unnecessary spend

PROFESSIONAL CAREER HISTORY

Superbia Technologies, LLC (March 2013 - Current)

Interim Chief Information Officer

Acting as interim CTO/CIO for various small and medium size businesses, I align business objectives with

information technology strategy. I am responsible for all aspects of the organization’s information technology and

systems.

• Develop comprehensive Information technology strategies

• Ensure optimum utilization of the IT resources of organizations

• Design and implement IT policies, procedures and best practices for the

organizations

• Liaison with all departments of the organization to ensure service level needs

are being met

• Coordinate with departmental heads while preparing annual business

plans/budgets for the IT department

• Keep current with the latest technologies and continue to develop innovative

strategies and ideas to increase the organizations competitive advantage in the market place

• Recommend suitable software and hardware upgrades for the companies

• Implement Agile methodology and SDLC procedures

• Evaluate and recommend data security and disaster recovery plans

• Analyze WAN/LAN architecture and recommend cost savings alternatives

PathGroup, LLC. (2011-March 2013)

Deputy Chief Information Officer

As a leader in the IT organization, I am responsible for setting the IT strategy and lead in developing, implementing

and executing IT initiatives. I am responsible for direction, planning and implementation of enterprise systems in

support of PathGroup’s lab operations in order to improve cost effectiveness, improve service quality and assist in

business development. I am responsible for all aspects of the organization’s information technology and systems. I

lead a staff of over 30 IT professionals to achieve PathGroup’s business objectives.

• Mentor development team in maintaining and growing proprietary system.

Jim Whittle 615-***-**** *********@*******.*** 1

•Completed over 200 HL 7 interfaces in multiple physician practices across over 50 different EMR

systems including AllSctipts, Greenway and NextGen. Implementations included re-design of

workflow, improvement in collections, and document management to enable electronic patient

charts.

• Created a new billing solution allowing PathGroup to continue to make a profit,

following the federal government’s “un-grandfathering” change that occurred on 7/1/2012.

• Work with clients' information technology teams to provide custom solutions to

accommodate specific vendor computer system requirements related to integration.

• Initiate the upgrading of core software from 1998 complier to Microsoft Visual

Studio 2012.

• Implement Agile software development methodology

• Meet with numerous physician offices and hospitals as an executive liaison

between PathGroup and our customers identifying technology solutions for business opportunities.

• Plan and executed a lab move, expansion and LIS replacement, interfacing

with over 15 lab clients.

• Implement a virtualization strategy, taking PathGroup from 0% production

systems to over 60% virtualization, increasing infrastructure flexibly, stability and disaster

survivability.

• Architected state-of-the art Cisco UCS, EMC SAN and VMWare Site Recovery

Manager to provide a scalable infrastructure to support the Molecular diagnostic business initiative

Ardent Health Services (2008-2011)

Director of Technology – Over Data Technology Group, Intel Team and Desktop Support Services

Direct the technology strategy for $2 billion revenue, 10,000 employee national healthcare organization.

Responsible for identifying IT efficiencies within the corporate headquarters, as well as the remote hospitals,

championing best IT practices across the enterprise. Develops and maintains annual operating and capital budgets

for Technology Services group.

• Optimized various computer systems leading to the successful roll out of the

McKesson’s EMR suite of hospital management systems across 4 hospitals

• Implemented EHR to achieve meaningful use and obtain HITECH stimulus

funds

• Initiated virtualization strategy, going from 0 virtual servers to over 200 saving

over $900,000.

• Successfully rolled out pharmacy system allowing us to create over 14

pharmacies, generating over $200k revenue to date

• Implemented NextGen’s EHR system over 25 Physicians offices

• Centralized the IT team leadership improving customer satisfaction while

reducing costs.

• Reconstructed the active directory environment, improving overall system

stability as well as improving system management

• Standardized hardware across the organization reducing downtime of

equipment

• Added database procedures and documentation for both SQL and Oracle

environments allowing for more rapid diagnosis of problems and decreasing downtime to the level

of 0% unplanned downtime for 2009

• Troubleshoot NexGen operating in a Citrix environment

• Rolled out Microsoft office upgrade over 5,000 devices in 30 days with less than

1% incidents tickets. Microsoft Rep hadn’t seen a roll out this aggressive and successful.

America’s PowerSports (2005 - 2008) - Second largest motorcycle retail group in the country

Director of Information Technologies

Directed the information technology team for a $210 million revenue national enterprise. Responsible for overseeing

all information technology efforts for over 18 locations assuring service levels and deadlines were achieved.

Responsible for identifying IT efficiencies within branch locations as well as the corporate headquarters, and

championing best IT practices across the organization.

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• Implemented centralized DMS for the first time in the motorcycle industry

• Initiated and executed a new hosted corporate web portal project that generated over $12.5 million in additional

revenue per year

• Shortened month-end closing by 5 days by implementing Hyperion Enterprise creating a data warehouse for

branch office information.

• Formed partnerships with regional management teams and vendors to leverage information technology to

increase profitability and customer loyalty.

• Modernized infrastructure leading to stabilization of the enterprise computing systems, achieving 3 9s of system

availability

• Built technology department from the ground up, attracting and developing talented information technology

professionals

• Upgraded e-mail system from Exchange 5.5 to Exchange 2007 and enacted a corporate mobility policy

• Planned and implemented a national gift card program

Pilot Travel Centers (2004 - 2005) – Largest travel center retailer in the country

Director of Infrastructure and Production Systems

Directed the technology group for an extremely fast paced, 24 hour 7 day a week, 350+ location, $10 Billion

Corporation. Served as the strategic advisor to the executive management team on Information Technology issues

and opportunities.

• Cleaned up Active Directory to be utilized by the WebSphere portal and lead implementation of portal

• Established 24x7 Network Operations Center with NetIQ monitoring software

• Saved over $500,000 in operating expense by facilitating cellular technology restructure

• Created a national WAN utilizing Cisco Routers and a MPLS provided by MCI to reduce telecom spend by $2

million - executed in 90 days over 350+ locations

• Restructured telecom management to save $200,000

• Worked with vendors on product roadmaps to establish a three year hardware plan

• Implemented Satellite backup solution to provide free backup to 350+ locations

• Managed IT&S P&L controlling a budget of over $15 million

ADDITIONAL CAREER HISTORY

For below positions, additional details furnished upon request

Advanced Labelworx Knoxville, TN 2002 – 2004

Information Systems Manager

Duraline Corporation Knoxville, TN 1999 – 2002

Chief Information Officer

DuPont (Prestige Printing) Nashville, TN 1996 – 1999

Information Systems Manager

Advanced Automation Nashville, TN 1995 – 1996

Software Development Manager

Baxter Healthcare Marion, NC1994 – 1995

Automation/Quality Engineer

Tennessee Valley Authority Knoxville, TN 1990 – 1994

Jim Whittle 615-***-**** *********@*******.*** 3

Control Analyst

Education and Certifications

University of Tennessee Bachelor of Science, Industrial Engineering – 1990

Baxter Certified Six Sigma Engineer

Community Involvement

Member of the Nashville Technology council’s CIO Peer-to-Peer Network

Former member of Nashville CIO council

One of the founding members of the Knoxville CIO council

Member of the Nashville Technology Council

Member of HIMSS

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