CUCM, VOIP & Analog Telephones, Various Voice Gateways like Audio Code
Resume:
[pic] [pic] Murali Sankar.E
*************.***@*****.***
OBJECTIVES
To obtain a challenging position in ISP / IT / Telecom sectors with a
progressive organization that will fully utilize my talents and technical
skills and help me reach higher echelons
Specialization
. Implementing, Maintaining and Troubleshooting of IP Telephony network.
. Strong Problem solving skills.
. Good verbal and written communication skills.
Professional Sketch
. Possess 5+ years of diverse industry experience in IT in the areas of
Wide Area Networks and IP Telephony Networks
. Knowledge of establishing VOIP in combination of Windows& Linux
flavour and Environment coupled with intense troubleshooting skills.
. Implement WAN with configuration and maintaining of Cisco routers and
switches in a mid-size to large network environments.
. A hardworking, energetic, and dedicated team player with eagerness to
learn and share knowledge with peers.
TECHNICAL EXPERTISE
Networking: CUCM, VOIP & Analog Telephones, Various Voice Gateways
like Audio Codes, DAX, LinkSys, Asterix PBX,H.323
(H.225, H.245, H225 RAS, RTP &RTCP), SIP (SDP, SIP
PROXY SERVER &RTP), MGCP, SRST &SCCP.
Applications/Servers: Cisco Call Manager 8.0
Orion Network Performance
monitor.
Operating Systems: Windows XP, Windows 7, Redhat Linux 5.0
CUCM Skills: Creating Route & Translation patterns, called and calling
party transformations, Partitions and CCS (Time of
day routing), Device pool, BAT, many other CUCM
features
PROFESSIONAL PROJECTS
#1:
Company: HCL Comnet
Duration: Jan 02, 2012 to till date
Client: General Motors
Designation: Technical Specialist (From Jan 2014 to till date)
Senior Specialist. Role: Shift Lead (From 2012 to Jan
2014)
Technology: Cisco CUCM, Unity, Voice Gateway,
Key Deliverables:
Voice:
. Working as a senior specialist in Global Automobile IP Telephony
environment.
. Involved in IP telephony Administration, Maintenance of Voice products-
Cisco Unified Call Manager, Verint V11, Cisco Unity Connection and Cisco
Gateways.
. Taking ownership of calls through to resolution and escalating / chasing
wherever necessary to keep within SLA.
. Cisco Communication Manager Experience in multi-clustering. Understanding
worked on various protocols H.323, SIP, SCCP and MGCP.
. Providing technical support for the Global Network (Multiple countries).
. Adding, Moving, Modifying & deleting extensions, VM accounts, Cisco
features.
. Managed Cisco VG224 PRI connectivity.
. Configuring and troubleshooting Cisco IP Phones (7911, 7942, 7945, and
7962) and its features as per client requirement.
. Managing CUCM User Accounts, creating User IDs and setting password
. Configuring the MGCP Gateways and Route Patterns
. To Maintain and check PRI hourly status reports.
. Call Routing With Preference, Using Digit Manipulation, Partition and
CSS.
. Configuring Route Patterns, Assigning Translation Rules to a Translation
Profile
. Configuring Call Park and Call Pickup Groups
. Configuration of Call Manager features. Knowledge of Implementing
Extension Mobility, Soft phone (CSF), Single Number Reach(RDP) & Jabber
Client.
. Knowledge of Implementing Unified Mobility, Mobile Voice access.
. Configuring Voice Mail for Cisco IP Phones. Managing Cisco VM User
Accounts.
. Management of the Call Manager Servers, Installing new patches released
by Cisco
. Working knowledge of VoIP environments and IP PSTN integrations T1/E1
. Working with Cisco TAC for resolving unknown bugs in the IOS, Software
. Working with Vendors like Verint, Acuative & Hemmersbach for multiple
regions to open a case for the dispatch activity.
. Involved in boot up and registration process in IP Phones and monitoring
the status.
. Working with BAT and Adding up new connection to the additional branch
office as necessary according to basic requirements.
. Preparing report based on Client request and attending Weekly review
Meeting representing the team.
. Mentoring, Motivating and Guiding novices.
. Troubleshooting end to end call flow through CUCM & Voice Gateway.
#2:
Company: Sify Technologies, Global Infra Operations (VoIP)
Duration: Sep 2007 - Dec 2012
Designation: Engineer
Key Deliverables:
VoIP Engineer:-
. Installing and maintaining analog/digital VoIP gateways by using SIP
Protocol.
. Working on Nextone Session controller and troubleshooting the VoIP
network.
. Interact and provide support for around 150 corporate Managed Voice
customers across India that includes Network related issues...Etc.,
. Managing the first level escalation calls.
. Interacting Product support team for the issues and solutions.
. Working in Nextone servers for call routing.
. Working in carrier management which includes testing of new carriers,
analyzing the call flow and providing correct feedback to higher
management.
. Quickly find and fix problems using a variety of tools and capabilities
Such as Device Logs.
. Handling problems in Echo, One-way Voice problems, and Call Rejection.
. Troubleshooting in Call Maturity Issues in SIP by using the error codes.
. Hands on experience with network devices like switches, routers.
. Case ownership and tracking, escalating to concern teams.
. Analyzing and testing of successful call establishment with supplementary
call features, such as Busy, No Answer, Call Hold, Call Transfer using
SIP and H.323
. Analysis of Called Data Records (CDRs).
. Provisioning the new customer which includes coordination with internal
business team.
. Doing weekly maintenance activity of CUG VoIP gateway and CCOD servers.
. Importing and exporting the leads in the Dialer server.
. Have work experience in Aspect Hosted Dialer and Cisco Call Manager.
. Preparing Weekly Ticket analysis report with detailed RCA.
Company: Origin Infosys (Client: Sify Technologies)
Designation: Technical Support Engineer
. Technical Team Coordinator in Sify's Enterprise Network Operations Team
of 18 Engineers
. Installing and Monitoring VOIP Gateways (DAX, Linksys, Grand Stream) by
using SIP Protocol.
. Troubleshooting in Call Maturity Issues in SIP by using the error codes.
. Installation, Configuration, and Up gradation of Operating systems.
. Installation of Antivirus (SYMENTEC, TRENDMICRO) and handling Virus
Problems, finally removal, analyzing log files, creating logs and
reporting to concern team.
. Monitoring and reporting of SU (Subscriber Unit) and Base Station Status.
. Supporting for ONLINE Examinations (IIB, IBPS, ICICI etc,).
. Case ownership and tracking, escalating to concern teams.
Certifications:
. CCNA - Cisco Certified Network Associate
. CCNA - Voice (IP COMM)
. RHCE - Red Hat Certified Engineer
. MCP - Microsoft Certified Engineer
Academics:
Bachelor of engineering in Electronics and communication from Bhajarang
ENGG COLLEGE Chennai in 2006 batch affiliated to Anna University.
HSC completed at Sri Venkateswara Matriculation Higher Secondary School,
Trivellore.
SSLC completed at Government Boys Higher Secondary School, Pattukkottai.
Personal Details:
Father's Name : M. Elangovan (Late)
Date of Birth : 10-06-1985
Sex : Male
Language : English, Tamil, Telugu.
Contact Address : No-563, Abirami Illam, 2nd Main Road,
26th cross Street,
Sai Ganesh Nagar, Pallikaranai.
Chennai - 600100
Permanent Address : No.198-C-Main road, Udhayasuriyapuram,
Alivalam post,
Pattukkottai. Thanjavur District-614 602
Passport : H 3630547
DECLARATION
I, hereby state that the above information provided by me is true to the
best of my knowledge.
Murali Sankar.E
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