Customer Service Sales
Resume:
Name: ALAIN ROY
Address: ****-*** ****** ** ***** Drive, Mississauga, Ontario, L5B 0C6
Phone: 416-***-****
Email: **********@*****.**
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EMPLOYMENT HISTORY:(Sept.' 95- present)
PETRO-CANADA/SUNCOR, 2310 Lakeshore Road, Mississauga, Ontario, L5J 1K2
Customer Order Management (COMR) (Aug 2011 - Present)
Primary point of contact to provide a high level of service for all customers working
within a team that manages over 1400 SKUs (Assigned a territory based on market
segment or geographic location (Ontario North, South West Ontario & Latin America)
and overall responsible for bulk and packaged orders that equate to over 800 ML of
global sales)
Receive, expedite, and accurately process to completion all sales orders to meet
customer expectations
Responsible for co-ordination and communication of all deliveries
Work with Customers, Sales Representatives, and Customer Order Fulfillment to
effectively fulfill customer requirements
Fully understand the implications of actions as they relate to the customer as well as
the impact on production and financial results
Provide customers with technical information, promotional materials and MSDS as
necessary
Provide in-house support for various sales initiatives
Based on customer queries, utilize technical aptitude to make sound product and
packaging recommendations
Use best judgement to ensure customer order fulfilment
Decisions need to be made with the full consideration and knowledge of customer
requirements, business environment, quality policies and management objectives
Working with a wide range of customers, demands for immediate actions require
flexibility and ability to prioritize
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Contact: Paul Aiello, 905-***-****, cell 416-***-****
Position: Distribution Manager Refining Marketing
Email: *******@******.***
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Certigard Business Specialist (2001- Aug. 2011)
Duties: Providing leadership and business expertise to Certigard Franchisees in sales,
operations and business management.
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Provide on-going business counsel in managing and a profitable vehicle repair shop.
Work in cooperation with Retail Business Managers to integrate all agreements (Leases)
To maximize performance on the development and execution of territory sales plan on
an individual and territory level
Provide a high level of customer service, loyalty programs and satisfactory complaints
resolutions
Developing sales and presentations through territory meetings to franchisees in order
to enhance guest satisfaction.
Monitor sales/services progress for individual sites in achieving targets and maximizing
assets
Identifying sales opportunities and gathering data at existing and new sites
JD Power award winner in 2005 & 2010 for best guest satisfaction in the Automotive
category
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Contact: John Watt,
Position: President, John Watt Consultant Automotive 450-***-****
Email: ******@****.***
Problem Resolution Expert (PRE) - POS Settlement Analyst,
Providing initial contact for technical support;
Resolving complications involving site level business processes, systems,
Field equipment and operations; fuel discounting.
Providing Petro-Pass and Environmental line support
Supporting all transaction management processes;
Furnishing technical field support and training for Bulloch Technology,
Rendering bilingual customer service;
Investigating Petro-Points fraud;
Benefits Advisory Committee Member since 2002
Employee Survey Focus Team Member 2002
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Contact: Derrick Zierler 905-***-****
Position: Performance and Managing wholesale
Email: *******@******.***
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(Jan.' 93-95)
SELF-EMPLOYED
Position: Income Tax Preparer & Small Business Bookkeeper
Duties: Preparing personal income tax returns using various software, including Simply
Accounting
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(Sept.' 94-Sept.' 97)
(VOLUNTEER WORK)
Position: Bookkeeper/Accountant for a congregation of approximately 130 people
Duties: Assuming responsibilities as a signing officer;
Preparing bank reconciliations and deposits;
Ensuring proper distribution of funds;
Conducting audits with an assistant
Coordinator: Mr. Michel Guérillus 416-***-****)
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(Jan.' 84-90)
(VARIOUS WORK EXPERIENCE)
Position: Waiter and other hospitality work for many years
EDUCATION (COMPLETED):
The Canadian Institute of English
Introduction to Macroeconomics (University of Toronto);
Financial Accounting (Ryerson University);
Bookkeeping (Sheridan College);
High School Diploma (Laval Catholic High School);
Trilingual (French, English & Spanish (oral & written);
Proficient in Excel, Outlook, Powerpoint & Word
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ATTRIBUTES:
Strong desire to be successful
Leadership abilities in a non authoritative setting
Strong analytical, strategic planning and problem-solving skills;
Excellent communication and interpersonal skills;
Ability to work independently without supervision and in a team environment
Strong verbal/written communication skills,
Flexible;
Enjoy meditating real and mocked strategic planning
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INTERESTS & HOBBIES:
Active Stock Investor & Market Analysis (focus in precious metals such as gold and silver);
Sailing, Aviation, Reading, Computers, Automotive, Nature
PROFESSIONAL AND PERSONAL REFERENCES:
(Provided upon request)
Contact this candidate