Customer Service Data Entry

Shante Fortner

*** ******* *** **********, **** 44067 ******.******@*****.*** 440-***-**** Cell 330-467-

**** ****

OBJECTIVE To obtain a career with a growing company where I can utilize my skills acquired in my past

professional experiences.

SKILLS & • Ability to work on Fed EX, UPS & Freightliner’s computer systems

ABILITIE

• Open minded, self-motivated and detailed

S

• Ability to work under limited to no supervision

• World class communication and interpersonal skills

• Knowledge of Microsoft Office, Windows Vista and XP

• Ability to operate various phone systems

• Ability to multitask and work in fast paced environments.

EXPERIENCE

Target Stores, Northfield Ohio March 2013-Present

MedData,Brecksville,Ohio Patient Services Rep/Collections Specialist

October 2010-November 2012

Answer in-bound call for patient that have updated insurance information

• Apply information in a computer constructed by the company to bill insurance companies

and to process claims that need special attention

• An internet chat specialist when patients need to update patient information when they

don’t not want to call in for assistance

• Updated collections agencies of payment made by patient

• Made payment reports for collections agencies gains and losses

Staffinders, Indepenence,Ohio Patient Services Rep

June 2010 - Oct 2010

•Worked at MedData as a Patient Services Rep taking in-bound calls for patients needing to update

PAGE 1

insurance information

• Called back patients that would leave voice mails that needed further information when

they couldn't reach a live rep

Experient Inc., Twinsburg, Ohio

February 2007 - September 2009 Customer Service

• Answer in-bound and log daily calls from over a large number of different clients.

• Input data entry for client information using the Citrix system.

• Provide excellent customer server to our clients and customers.

• Update client phone reservations and client registrations for upcoming conferences and

hotel stays.

• Demonstrate leadership amongst my team members

National Enterprise Systems, Solon Ohio

October 2004 - June 2006 Collections

• Complete outbound calls and follow up’s to our customers on outstanding balances owed.

• Maintain records and arrange methods for the debtor and clients to apply funds on

outstanding accounts.

Bank of America, Cleveland Heights, Ohio

July 2004 - October 2004 Marketing Rep

• Provided direct customer service to existing and potential customers.

• Influenced customers to sign up for credit cards that fit their personals needs.

EDUCATION State of Ohio GED May 2012

College/Universities

University of Phoenix June 2012- Present

Associate of Arts with a concentration in Information Technology/Programming

PAGE 2

Contact this candidate