Administrative Assistant Customer Service
Resume:
REBECCA MCGHEE
*** ********* **, *****, *** Jersey, 07470
PROFILE: Experience in relationship development, corporate communication
and department organization. Skilled in computers, analysis
resolution, and support activities for corporate operations.
Mature and flexible with proven ability to take ownership of
assignments with a high degree of accuracy with minimal
supervision.
EDUCATION: PUBLIC ADMINISTRATION, Bachelors Degree 2005 - 2012
University of Phoenix, Phoenix, AZ
COMPUTER NETWORK ADMINISTRATION, Associates Degree 2002 - 2003
Katherine Gibbs, Piscataway, NJ
CORPORATE ASSISTANT PROGRAM, Certification 2001 - 2002
Katherine Gibbs, Piscataway, NJ
SKILLS: Team Building & Training . Relationship Management . Project
Management . Leadership . Planning Corporate Events & Meetings
Microsoft Office: Powerpoint, Excel, Word, Access, Outlook;
Windows 95, 98, 2000, NT, DOS, Internet Explorer, Netscape,
Outlook Express, Basic Unix, Lotus Notes, Networking, Database,
Accounts Receivable, Accounts Payable.
EXPERIENCE: OWNER/MANAGER, 01/2010 -
PRESENT
Lily of The Valley Floral, West Caldwell, NJ
. Responsible for maintaining operational standards,
marketing, customer service levels, driving sales,
budgeting, visual standards, staff development, inventory
control, training, recruiting, interviewing and selecting
top talent.
. Analyze sales, labor, and merchandise reports.
. Manage cost controls, budgets, scheduling, monitoring labor,
total P&L accountability, inventory control, staff, and
development.
. Communicate objectives and results, follow-up to directives,
delegate tasks, implement policy and procedures, and provide
superior customer service.
. Expertly plan events and weddings.
. Negotiate with suppliers and vendors.
EXECUTIVE ASSISTANT, 07/2006 - 01/2010
Celgene, Warren, NJ
. Provide executive-level administrative support to the Vice
President of Pre-Clinical Development and four direct
reports.
. Coordinated projects and events exercising ability to
improvise, improve procedures, and meet demanding deadlines.
. Liaison between outside CRO's and with partner companies and
prospective partners to coordinate meetings.
. Process and route contracts for signature.
. PO creation
. Wrote and updated departmental SOPs.
. Plan and coordinate corporate luncheons, and develop
presentations for related on-site and off-site meetings.
. Organize the details of special events, complex U.S. and
International travel arrangements, corporate agendas and
itineraries.
. Prepare and maintain weekly attendance and annual vacation
records on 21 departmental employees.
. Collaborate with departmental managers on weekly updates for
reports.
. Organize complex schedules & calendars using Microsoft
outlook, including prioritizing and managing conflicting
responsibilities on behalf of the team.
. Create and update documents in Word, Excel, PowerPoint and
Access.
. Managed the department budget.
. Process expense reports.
Process and track invoices
EXECUTIVE ASSISTANT, 02/2005 - 07/2006
Aventis Pharmaceutical, Bridgewater, NJ
. Provide general administrative support to the Vice President
of U.S. Regulatory Affairs Marketed Products, to the
Director of Regulatory Submissions, to the Director of
Review Committee Liaison, and their teams.
. Manage calendars within Outlook.
. Order supplies and other necessities for the department.
. Track department vacation time and maintain attendance
records.
. Arrange domestic and international travel.
. Coordinate meetings and department offsite meetings.
. Manage and prioritize extensive volume of communicate, both
internal and external, including E-mail.
. Create and update documents in Word, Excel, PowerPoint and
Access.
. Assist VP in managing the department budget.
. Process expense reports.
. Process and track invoices.
. Process on-boarding for new associates.
SR. ADMINISTRATIVE ASSISTANT, 02/2004 - 02/2005
Aventis Pharmaceutical, Bridgewater, NJ
. Provided general administrative support to one Director, one
manager and eighteen CTC's.
. Organized and coordinated department meetings, events,
appointments, and travel arrangements.
. Managed calendars within Outlook.
. Ordered supplies and other necessities for the department.
. Tracked department vacation time.
. Processed and track invoices.
. Tracked documents for TMF filing.
. Reviewed documents being sent by the CTC's.
. Circulated and track Confidentiality Disclosure Agreements
and Clinical Study Agreements.
. Created and update documents in Word, Excel, PowerPoint and
Access.
. Managed department bulk mailing.
. Managed the ICVS system for the department.
SR. ADMINISTRATIVE ASSISTANT, (Temp) 08/2003 - 02/2004
Aventis Pharmaceutical, Bridgewater, NJ
. Provided general administrative support such as filing,
faxing, and photocopying to the Sr. Director of Global
Project and the Administrative Staff.
. Provided phone coverage.
. Arranged domestic and international travel.
. Prepared expense reports.
. Prioritizing and managing calendar for Sr. Director.
. Managed and prioritize extensive volume of communications,
both internal and external, including
E-mail.
. Arranged video and telephone conferences with international
team.
. Prepared PowerPoint presentations.
SR. ADMINISTRATIVE ASSISTANT, (Temp) 08/2003 - 08/2003
Aventis Pharmaceutical, Bridgewater, NJ
. Prepared expense reports for the Business Unit Director and
Directors of the Oncology team.
. Scheduled and prepare U.S and International travel
arrangements and reports.
. Arranged complex external meeting plans.
SR. ADMINISTRATIVE ASSISTANT, (Temp) 04/2003 - 08/2003
Aventis Pharmaceutical, Bridgewater, NJ
. Provided administrative support to the Travel Managers.
. Created expense reports for the travel department, using
word and excel.
. Researched documents and provided accrual and
reclassification information to the travel manager for
incurred expenses.
. Coordinated U.S and International travel.
. Analyzed travel arrangements made by the representatives.
. Kept track of the Travel Managers, expenses, meetings, dead
lines, and calendars.
ADMINISTRATIVE ASSISTANT, (Temp) 02/2003 - 04/2003
Montclair State University, Upper Montclair, NJ
. Provided administrative support to the Director and
Assistant Directors of the Purchasing Department.
. Created reports using word, excel, and powerpoint.
. Kept track of department budget, proposals, accounts
payable, and supplies.
ADMINISTRATIVE ASSISTANT/PROJECT ASSISTANT, (Consultant)
08/2000 - 12/2002
AT&T Headquarters, Morristown, NJ
. Provided administrative support to the Executive and
Assistant Executives.
. Created and executed numerous projects using word, excel,
access, and powerpoint.
. Team Leader of five help desk associates.
. Recruited, interviewed, trained, and terminated help desk
personnel.
. Management of time, work schedules, department funds,
accounts payable, and vendor negotiations.
. Organized and coordinated department meetings, events,
appointments, and travel arrangements.
. Responsible for problem solving, researching, analyzing, and
assisting in up coming projects in the department.
. Analyze all concerns with assistant of charts and internal
documents.
. Input payroll into the accounting system and tracked
vacation and sick time.
. Follow-up procedures.
HELPDESK ANALYST, 05/1999 - 08/2000
EBI Medical Systems, Parsippany, NJ
. Responsible for confirming the severity of trouble tickets.
. Validation, troubleshooting, updating tickets, and producing
a daily status report.
References upon request
Contact this candidate