Housekeeping Executive

CURRICULAM VITAE

Name: Soundrarajan. Ramakrishnan

Marital Status: Single

02nd Jan 1988

Date of Birth:

Telephone No: 009***********

Skype ID: soundarrajan88

Apply for the Post: Housekeeping Executive.

Email: **********@*****.**.**

Nationality: India

Education Qualification: I am currently pursuing Masters Degree in

Business

Administration (M.B.A) Alagappa University

Diploma in Hotel Management & Catering

Technology, S.I.S.I (Small industries Service

Institute) College Madurai,

Address for communication:

Door no: 11-11-120a,

Oor kalan asari compound,

Keelapudur,

Usilampatti Post,

Madurai District,

Tamil Nadu – 625 532,

India.

18th June 2014 to Till now The Ambassador Pallava Hotel, Chennai

Position: Housekeeping Executive.

Duties & Responsibilities:

Managerial Responsibilities

• Assist the Executive Housekeeper in planning

and budgeting the revenues and costs for the

Housekeeping department.

• Develop systems and procedures that achieve

higher cost efficiency and guest satisfaction.

• Facilitate learning and development for all the

team members of the department.

Operational Responsibilities

• Supervise and direct the daily activities of all

Housekeeping staff.

• Ensure the service standards regarding

cleanliness, amenities and maintenance in rooms

and public areas are adhered.

• Manage the inventory of supplies, linen and

equipment and maintain their records.

• Monitor and control consumption of guest and

cleaning supplies, devise methods for optimal

usage of cleaning supplies

• Ensure through regular monitoring of GSTS and

constant guest feedback, prompt, efficient and

accurate service to all guests.

• Inspect guestrooms (VIPs) and Monitor super

room cleaning

• Plan and implement preventive maintenance and

cleaning schedules for rooms and public areas.

• Monitor productivity standards and Schedule

staff in order to optimize manpower.

• Review the monthly business/occupancy reports

and assist the Executive Housekeeper in

developing a work plan.

• Ensure that all the operational standard

procedures/guidelines set for all the

processes/activities/situations are followed (Key

Control, Lost & Found etc).

• Co-ordinate with the Front Office department on

releasing of rooms and special guest requests

(hard board, flower arrangements etc).

• Ensure good physical upkeep, condition of

guestrooms and various housekeeping equipment

and Co-ordinate with the Engineering department

for the repairs and maintenance.

• Monitor the aesthetic standards of the hotel

which includes – flower arrangements, gardens,

interiors etc

02nd July 2011 to 03rd Feb 2014 Denis Private Island Resort, Seychelles

Position: Acting Head Housekeeper.

Duties & Responsibilities:

Managerial Responsibilities

• In charge for Both Housekeeping & Laundry

Department

• Assist the General Manager in planning and

budgeting the revenues and costs for the

Housekeeping& Laundry department.

• Staffing and scheduling of the department and

allocation of duties.

• Develop systems and procedures that achieve

higher cost efficiency and guest satisfaction.

• Co-ordinate with Purchase Manager, Purchase

Requirement items for Housekeeping & Laundry

Department.

• Performance Appraisal/ Management of the staff

in the department.

• Monthly reports sending to Hotel General

Manager& Head office General Manager

• In charge for Staff accommodation

Operational Responsibilities

• Supervise and direct the daily activities of all

Housekeeping staff.

• Ensure the service standards regarding

cleanliness, amenities and maintenance in rooms

and public areas are adhered.

• Manage the inventory of supplies, linen and

equipment and maintain their records.

• Monitor and control consumption of guest and

cleaning supplies, devise methods for optimal

usage of cleaning supplies

• Ensure through regular monitoring of “GUEST

QUESTIONNAIRE” and constant guest

feedback, prompt, efficient and accurate service to

all guests.

• Inspect guestrooms (VIPs)

• Monitor productivity standards and Schedule

staff in order to optimize manpower.

• Review the monthly business/occupancy reports

and assist the General Manager in developing a

work plan.

• Ensure that all the operational standard

procedures/guidelines set for all the

processes/activities/situations are followed (Lost

& Found etc).

• Co-ordinate with the Front Office department on

releasing of rooms and special guest request

• Ensure good physical upkeep, condition of

guestrooms and various housekeeping equipment

and Co-ordinate with the Engineering department

for the repairs and maintenance.

• Address any grievance and counseling issues

among the department staff.

• Stay informed about of industry innovations in

cleaning techniques, preventive maintenance and

cleaning product technology

1st June 2009 to 2nd June 2011 Tunga Regale, Mumbai

Position: Housekeeping Senior Supervisor

Duties & Responsibilities:

Managerial Responsibilities

• Assist the Executive Housekeeper in planning

and budgeting the revenues and costs for the

Housekeeping department.

• Develop systems and procedures that achieve

higher cost efficiency and guest satisfaction.

• Facilitate learning and development for all the

team members of the department.

Operational Responsibilities

• Supervise and direct the daily activities of all

Housekeeping staff.

• Ensure the service standards regarding

cleanliness, amenities and maintenance in rooms

and public areas are adhered.

• Manage the inventory of supplies, linen and

equipment and maintain their records.

• Monitor and control consumption of guest and

cleaning supplies, devise methods for optimal

usage of cleaning supplies

• Ensure through regular monitoring of GSTS and

constant guest feedback, prompt, efficient and

accurate service to all guests.

• Inspect guestrooms (VIPs) and Monitor super

room cleaning

• Plan and implement preventive maintenance and

cleaning schedules for rooms and public areas.

• Monitor productivity standards and Schedule

staff in order to optimize manpower.

• Review the monthly business/occupancy reports

and assist the Executive Housekeeper in

developing a work plan.

• Ensure that all the operational standard

procedures/guidelines set for all the

processes/activities/situations are followed (Key

Control, Lost & Found etc).

• Co-ordinate with the Front Office department on

releasing of rooms and special guest requests

(hard board, flower arrangements etc).

• Ensure good physical upkeep, condition of

guestrooms and various housekeeping equipment

and Co-ordinate with the Engineering department

for the repairs and maintenance.

• Monitor the aesthetic standards of the hotel

which includes – flower arrangements, gardens,

interiors etc

1st May 2006 to 2nd May 2009: The Leela Palace Kempinski, Bangalore

Position: Junior Executive.

Duties & Responsibilities:

• Prepare Housekeeping Attendants job assignments

• Issue keys and supplies to Housekeeping Attendants

• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take

appropriate action

• Attend daily meetings and receive special instructions

• Receive check-outs before reporting them as vacant

• Receive special requests from guests and carry them out

• Attend to guest complaints

• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in

room are as per standard and immediate repairs are reported

• Fill out report and hand over found articles to the lost and found department

• Supervise cleaning of guest rooms, corridors and stairwells

• Train and assist Housekeeping Attendants and advise Superior about

performance

• Supervise special cleaning of rooms and order supplies for designated floors

• Assist with inventory and ensure that all housekeeping machines and equipment

are properly handled and maintained

OTHER:

IT’S Skills: MS Office, Triton, Opera, IDS, Win HM, HTML & Java

Languages Spoken English, Tamil, Hindi and Kannadam (Basic)

ACHIEVEMENTS:

• An Executive Housekeeper in our college food festival.

• Got the best Honesty award gift in the leela palace Kempinski, Bangalore.

• Got the “Best Employee” for the month of November-2011 in Denis Private

Island, Seychelles.

Declaration

I hereby declare that the above particulars are correct and given to best of my

Knowledge. If I am provided a job in your esteemed concern, I will do everything on

Best of my abilities.

SOUNDRARAJAN.R

Contact this candidate