Customer Service Data Entry

WEI (DAVID) DAI

Phone: 516-***-**** Email: *************@*****.***

Address: *** **** ******, ***** ***, apt 329. Hempstead, NY 11550

SUMMARY OF QUALIFICATIONS

Highly qualified and results driven Master of Science in Finance Graduate for 2014, demonstrating solid interpersonal,

communication, and problem solving skills. Adept at providing exemplary customer service, coaching and mentoring

employees, and achieving all company goals and objectives. Energetic and goal oriented with an impressive

performance record and a well rounded background in optimizing employee performance. Currently seeking a position

which will utilize all skills, abilities, and areas of expertise as follows:

Finance/Banking Team Building/Leadership Customer Service

Data Entry/Accuracy Relationship Building Performance Evaluation

Administrative Support Record/File Maintenance Presentation Development

Economics Staff Training/Coaching Team Collaboration

Strategic Negotiation Sales Techniques/Strategies Problem Solving

CORE COMPETENCIES

Responding to customer inquiries and resolving all problems while ensuring the delivery of excellent customer

service through fast and accurate order processing.

Nurturing relationships with clients, superiors, coworkers, and other business professionals.

Motivating employees to meet and exceed all targeted business objectives while creating innovative promotional

marketing strategies and conducting presentations for clients.

Interacting with customers to educate them on company products and services.

Highly motivated, quick learner, and committed team player with a strong work ethic.

EDUCATION & DEVELOPMENT

Hofstra University Master of Science in Finance (May 2014) GPA3.62/4.00

Hong Kong Baptist University/Beijing Normal University B.S. in Applied Economics (Jun. 2012)

PROFESSIONAL PROFILE

CITI Bank Young Talent Program, Guiyang City, CHN Intern Summer 2011

Worked in small business loan department and learned the process of primary business loaning while assisting manager

in developing personal financial plans for clients.

Tieyun Branch, Guiyang Commercial Bank, Guiyang City, CHN Intern Summer 2010

Provided information to customers and assisting with opening new debit/credit accounts for clients.

TECHNICAL SKILLS

CFA level 1 Candidate (2014)

Certificated by Bloomberg Essential Training Program

Proficient in MS Office (Word, Excel, & PowerPoint)

Customer Relationship Management (CRM) Software

C Programming Language

E views in Financial Modeling

Contact this candidate