Customer Service Technician

**** ***** ******** . *******, ** *****

Phone 773-***-**** . E-mail ***********@***.***

Lisa Tucker

Objective

Seeking a challenging position to utilize my in-depth

experience with healthcare systems, medical terminology,

healthcare acronyms and the various departments of a

hospital. I am also familiar with the medical revenue

cycle, procedural terminology for coding and regulatory

issues in healthcare. I desire a position that provides

the opportunity for personal and professional

development and career advancement to encourage my

entrepreneurial mindset

Summary of qualifications

Healthcare, medical terminology, anatomy and physiology

experience

Strong interpersonal communication skills

Clear and professional customer service and telephone

skills

Professional attitude and appearance

Able to prioritize tasks and meet deadlines as required

Able to update and maintain customer data

Effective problem solving and resolution skills

Detail-oriented, analytical ability, fluent computer

skills(Word, Excel, AS 400) and keyboard proficiency

Trained and certified as a Certified Nursing Assistant,

EKG technician and Phlebotomist with Computer Application

Education

2006 Northwestern Institute of Health and

Technology

Patient Care Technician Certification #3877-4947

Phlebotomy Technician Certification #3811-4947

1998 NEC Bryman Campus

Medical Assistant Certification

Professional experience

2008-Present American Imaging Management

Westchester, IL

Clinical Operations/Referral Specialist

Enter demographics & screening information from a

requesting physician office or provider via telephone or

facsimile into the preauthorization computer system

Screen preauthorization requests using approved criteria

& guidelines

Identify & appropriately refer cases to preauthorization

nurses for clinical review

Provide information to referring/rendering physician

offices & network imaging centers regarding program

requirements

Maintain current personal client files updated with the

most current client fact sheets provided

2007-2008 Norwood Crossing Nursing Home Chicago, IL

Ward Clerk

Lead the assembly of charts for new admissions with the

appropriate forms which included labeling charts with the

correct patient and physician's name

Conferred with the charge nurse on scheduling patient

tests and activities

Responsible for customer service and telephone management

General clerical duties

2003-2005 United Express Airlines Chicago, IL

Passenger Services Agent

Responsible for Customer Service and Passenger

Communications; including boarding departing aircrafts,

checking passengers and Aiding special services

passengers

Met arriving aircrafts with loading bridges

Ensured on time departures and professional atmospheres

2002-2003 Collections ETC Des Plaines, IL

Data Entry Clerk

Entered data for reports, production items, shipping and

inventory

Performed policy inquires

Utilizing computer skills

1996-2002 United States Postal Service Chicago, IL

Mail Clerk

Required the ability to work in a fast paced atmosphere

and 10-key operations

Consolidated mail according to zip codes

Maintained and sorted incoming and outgoing mail

1991-1998 N.R. Laboratories Chicago, IL

Mail Clerk

Answered incoming calls and forwarding to the appropriate

parties

Required exemplary customer relations with both internal

and external clients

Assisted management team with assigned duties

Maintained filing system

Enhanced current ability at problem solving and

resolution with decision-making in the absence of

immediate supervision

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