Customer Service Representative

Location:

New York, NY

Posted:

August 06, 2014

Contact this candidate

Resume:

Carletta N. Collins

** *** ****** **. #* Albany, NY 12210

***************@*****.***

518-***-****

CAREER TARGET: Office Administration

PROFESSIONAL QUALIFICATIONS:

. Experienced in all aspects of office administration including data

entry, electronic and paper file management, answering, routing multi-

line telephone calls and providing customer service.

. Knowledgeable of Microsoft Office computer applications, Internet

research and client confidentiality.

. Excellent organizational and time management skills, able to

prioritize assignments and complete tasks in timely manner.

. Communicate well through verbal and written means to other employees

as well as customers/clients.

. Strong interpersonal skills with the ability to analyze and problem

solve.

EDUCATION:

Hudson Valley Community College, Troy, NY

A.A.S., Administrative Business Management, Anticipated Fall-2015

Educational Opportunity Center (Hudson Valley Community College), Albany,

NY Information Processing Technician, June 2010

EMPLOYMENT HISTORY:

Accustaff, Albany, NY

9/13-Present

NYSOCA-OMH/Central Files

. Process employment, pistol/rifle permits, explosives, missing persons

& Governor's Office Appointments requests through the MHBC/OMH Central

Office data system for those whom submit requests in writing.

. Process, convert & otherwise store micrograph medical records of

NYSOCA-OMH/Central Files.

. Convert compact disks of medical records to micrographs for storage.

. General office duties according to NYSOCA-OMH/Central Files needs,

which may include but is not limited to the following: faxing,

copying, scanning, answering phone calls, disposing of any & all

confidential information.

. Pull up any & all of these records as needed via written requests.

Kelly Services, Albany, NY

3/14-4/14

Industrial Medicine Associates, PC Albany Co. office (Temporary)

Scheduler-Scheduling Department

. Calling Social Security Disability Claimants & setting up appointments

for them to see various doctors.

. Documenting this information in the WATS computer system as well as on

paper copy given at the beginning of shift.

. Sending claimant's confirmation letters with medical history forms to

accompany them for their doctor's visits.

Carletta N. Collins

Page 2

Accustaff, Albany, NY

9/13-1/14

NYSOGS-BSC/AP (Temporary)

Accounting Clerk I-Department of Travel/Accounts Payable

. Auditing records of non-state employee's travel expenses for disaster

relief-Hurricane Sandy

. Inputting updated records in the computer system

. Sending out letters to those who overcharged New York State on their

expenses

. Processing of incoming mail & all monies that come with it

. Updating all backlogged files in Visiflow computer system for Quality

Assurance

. Other various duties as needed for the department

The Computer Merchant, Norwell, MA

Computer Sciences Corporation, Rensselaer, NY

6/13-8/13

Customer Service Associate - Call Center NCMMIS-Corporate project

. Answer customer inquiries and requests about Medicaid records

. Providing responses to basic customer questions

. Researching customer inquiries

. Responses to appropriate parties in a timely manner.

. Navigating through different computer systems

. Documenting appropriate notes to records

. Sending calls to the proper department for further assistance as nee

BJ's Wholesale Club, Albany, NY

11/11-7/12

Cashier

. Provided excellent customer service; expedited check out process.

. Utilized cash register to perform various financial transactions.

. Successfully managed high volume sales.

Strategic Resources, Albany, NY

7/10-8/10

Customer Service Representative - Corporate client project-Rensselaer, NY

. Maintained and prepared Medicare Part D records.

. Reviewed records and corrected errors within those records.

. Processed all changes made to patient records.

. Corresponded with clients via mail about any/all changes within those

records.

Carletta N. Collins

Page 3

Strategic Resources, Albany, NY

8/12

Customer Service Representative (Temporary) - Latham Pools - Latham, NY

. Designed swimming pool covers per customer orders.

Bank of America, Menands, NY

1/09-9/10

Clerk (Temporary)

. Processed personal, corporate, and sales tax forms for NYS Tax payers.

. Assisted in other departments as needed.

. Close attention to detail, pulled any and all forms that were not

acceptable for the next department

Durham School Services, Albany, NY

9/06-1/09

School Bus Driver

. Drove diesel powered multi-passenger vehicles to transport students to

and from

. School safely, on time, daily.

. Checked condition of vehicle and safety equipment to ensure good

working order.

. Complied with New York State traffic regulations in order to operate

vehicles in a safe and courteous manner.

. Followed safety rules as students boarded and exited buses, and as

they crossed streets near

. Bus stops.

. Transported students to and from school, following strict time

schedules.

. Maintained order among students during trips, in order to ensure

safety.

Virginia Bullock, Amsterdam, NY

5/03-11/08

Companion/Aide

. Worked independently and was very dependable

. Strong ability to learn new tasks and make decisions easily

. Excellent oral communication skills

. Provided a healthy, safe and welcoming environment

. Ability to work with a wide diversity of patients

. Remarkable ability to motivate patients to follow prescribed

treatment

. Sound ability to do light to medium lifting

Stewarts Ice Cream Shops, Albany, NY

5/03-5/04

Clerk/Cashier

. Provided courteous customer service to patrons.

. Utilized cash register to perform various financial transactions.

. Issued receipts, refunds, credits, and change due to customers.

. Stocked shelves, and handled all hot and cold food preparations.

Carletta N. Collins

Page 4

Paddington's Playhouse, Schenectady, Albany NY

1/97-06/03

Owner/Operator

. Developed and facilitated educational and recreational activities

for children (6wks. -12 yrs.).

. Supervised employees during daily activities.

. Oversaw operations of in home day care business.

. Prepared a variety of meals, which catered to children's dietary

needs.

. Reported information about children's day with parents through

verbal and written methods.

CERTIFICATES OF ACHIEVEMENT: