Customer Service Sales
Resume:
Kendra Hart
Buckner, Mo *****
Email- ************@*****.***
Abilities: Customer Service, Call Center, Sales, Retail, General Office, Data Entry, MS Office, Excel
Objective: To Be Associated with profit-minded growth-oriented company where professional growth is available and encouraged.
Professional Experience
H& R Block Headquarters Kansas City, Mo
December 2011 to Current
Client Relationship Management ( Sr Customer Service Rep/ SME Subjects Matters Expert)( Dec 23rd to Current)
Duties: take inbound calls from clients assisting them with setting appts and answer general questions about products and services we offer.
Employment Assist ( People center) ( September 10th 2013 to December 10th 2013)
Duties: assisted with returning and new candidates working in the tax offices.
QA, PA(Quality Assurance, Performance Analysis team) ( February 2013 to June 2013)
Duties: Listened to calls for the call centers ( QMF’d), worked on projects with team members ( excel sheets)
SME (Subject Matter Expert): (May 2012 to February 2013)
Duties: Assisted Agents with programs/calls on the computer, took supervisor calls, assisted with their ACW ( after call work)& BK ( break times) after calls, & assistance to the Leads in the outbound Department.
Customer Service Rep: (Januaryc2012 to May 2012)
Duties: Handled Inbound and Outbound calls for clients who needed to schedule or reschedule their appointment to speak with a Tax Professional in the office, also spoke with the client about our at home products ( HRB software).
Duties: Assist Agents on the floor with the clients, take supervisor calls when needed, Assist the Leads
Tan Spot Tanning Salon- Lees Summit, Mo (04/2011 to 12/2011)
Sales Consultant
Duties: Check people in when they came to tan, Sales (tanning packages, lotions, misc products). Kept tanning beds clean, the salon, and towels
Life Touch Photography-Lees Summit, Mo (7/2010 to 4/2011)
Duties: School Photographer- we out to different schools in the Kansas City area and set up equipment and took students school pictures (spring and fall).
Heartland Tanning Inc-Lee’s Summit, Mo (12/2004 to 6/2009)
Duties: Account Manager- Primary function was to manage a base of 200+ Tanning
salons
Sell tanning lotions, Lamps, Accessories, anything you would find in a salon.
Responsible for growth of accounts, make outbound calls to generate new business, Sales training and product knowledge.
Pier One-Independence, Mo (11/2005 to 12/2007)
Duties: Sales Associate: Assisted Store manager and Asst manager on all activities which included maximizing sales. Customer Service as well as performing merchandising and freight flow responsibilities as directed by the store manager, performed opening and closing procedures.
Education:
Van Horn High School ( Independence, Mo) June 1990 High School Diploma
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