Client Care Specialist With Medicaid Experience
Resume:
Maria J Montoya
**** ********* **. ******, ** ***23
512-***-**** ***********@*****.***
SUMMARY: To obtain a position with a professional facility dedicated to providing
excellent service and also where my abilities will be encouraged to expand so that I can
work diligently to make a positive contribution.
WORK EXPERIENCE
May 2013- March 2014 Logisticare Solutions
Client Care Specialist-Bilingual
Entered transportation requests accurately and efficiently in data management system
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Assisted in submitting client complaints and forwarded to appropriate departments and
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resolved inter department complaints.
Practiced HIPAA regulations in regards to client information
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Assisted in canceling transportation requests and expediting urgent reservations
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Assisted in accommodating out of state members for urgent hospital stays, lodging and
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meals
Served as a “Job Coach” to assist in on hand training for new employees
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October 2008-March 2013 Affiliated Computer Services
Client Care Specialist-Bilingual
Responded to telephone inquiries and complaints in regards to Texas Medicaid
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Communicated appropriate options for resolutions in a timely matter
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Assisted clients with primary care provider assignments/changes and submitted referrals
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for care
Practiced HIPAA regulations in regards to client information
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Assisted clients with bills received and claim information
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Assisted with provider listing information
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April 2006- October 2008 Clinical Pathology Laboratories
Clinical Lab Assistant
Prepared specimens for processing, testing, quality control and equipment operation
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Located specimens as needed for individual tests
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Shipped specimens to designated labs
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Practiced quality control in accordance to HIPAA regulations to ensure safety in the
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laboratory setting
Answered phones when needed
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Assisted other laboratories in the aid of locating specimens and questions regarding tests
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Managed warehouse and took inventory of supplies needed
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Shipped medical supplies to designated laboratories
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May 2005- April 2006 Buckingham Center for Facial Plastic Surgery
Certified Medical Assistant
Assisted in many excisions and various cosmetic inter-office procedures
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Assisted doctor with post-operative procedures
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Shipped specimens to designated labs
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Prepared both cosmetic and insurance patients with pre and post-operative instructions on
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their upcoming surgeries
Filed patient records recorded payments upon request
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Assisted front office
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Answered phones
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March 2003- May 2005 Bank of America
Bank Teller
Offered financial products and services to customers
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Ensured timely and accurate processing of consumer and commercial transactions
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Balanced daily duties in accordance with established policies and procedures
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Performed transactions in a profession manner to build customer confidence and trust
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Assisted with balancing main vault at end of day Assisted front office
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SKILLS:
Good filling and organizational skills
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Experienced with Windows and other computer applications such as Microsoft Excel,
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Microsoft Word, and Microsoft PowerPoint
Ability to use 10 key by sight and touch
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Good customer relations background
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Able to well under pressure
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Ability to type 55+ wpm
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Able to speak, read and write fluently in Spanish
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EDUCATION & TRAINING
National Institute of Technology
Obtained medical assisting certificate
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Austin Community College
Completed 30 semester hours
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Gonzalo Garza Independence High School
Received high school diploma
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