Customer Service Supply Chain

Samuel W. Pagan

Jacksonville, FL • 509-***-**** • **********@*****.***

PROFESSIONAL PROFILE

Supply chain professional with recognized leadership ability in sourcing, procurement, and vendor management.

Proven organization and negotiation skills in achieving targeted quality, delivery, and cost objectives from complex

global supply chains. A strategic thinker with valuable work experience in domestic and international environments in

positions requiring effective planning and relationship building skills. Six Sigma Black Belt body of knowledge.

EDUCATION

THE OHIO STATE UNIVERSITY, MAX M. FISHER COLLEGE OF BUSINESS, COLUMBUS, OH

MBA- Supply Chain Management Minor- Finance June 2007

ROLLINS COLLEGE, WINTER PARK, FL

Bachelor of Arts in English Literature May 1995

PROFESSIONAL EXPERIENCE

PRECEPT WINE, WALLA WALLA, WA July 2012 –June 2014

Purchasing Manager

• Responsible for 10MM in direct spend for packaging components for over 500 SKUs across Precept’s core brands

and private 3rd party labels.

• Engaged in price negotiations and strategic souring, resulting in annual cost savings of 3% across all packaging

categories and added flexibility within the supply chain through increased supplier partnerships.

• Effectively managed all purchase orders to ensure accuracy and timeliness of delivery, consistently maintaining

supply continuity across entire network of bottling operations.

• Developed supplier audit and approval process to certify supply chain sources were capable of meeting purchasing

guidelines, adhered to quality expectations, provided adequate capacity, and prioritized on-time deliveries.

• Facilitated cross-functional support for strategic purchasing decisions by working closely with marketing and

winemaking teams in the development of products.

LIMITED BRANDS, COLUMBUS, OH July 2007–Sept 2011

Supply Chain Manager

• Managed Northeastern (US) vendor base of 3rd party delivery agents, ensuring effective delivery of merchandise to

our retail stores.

• Responsible for price negotiations with delivery agents for $20MM total annual spend and developed key

performance metrics for entire network of delivery agents.

• Managed team of coordinators who were responsible for addressing daily vendor issues, customer service requests,

and vendor payment.

• Managed purchased orders of 70MM for seasonal buys for Victoria’s Secret, collaborating with merchant and

allocation teams to ensure suppliers adhered to quality and on-time delivery targets.

• Negotiated price for selected panty brands with global vendor base to achieve targeted margins.

FORD MOTOR COMPANY, DEARBORN, MI June 2006 –August 2006

Global Purchasing Intern- Advanced Electrical

• Optimized value chain for 2nd generation hybrid battery, identifying potential cost avoidance of over $2MM.

• Worked with supplier base to conduct deep-dive analysis of key cost drivers for determining location of a final

assembly plant.

• Developed a robust cost model, allowing for continual assessment of various plant location options.

SMG MOSCONE CONVENTION CENTER, SAN FRANCISCO, CA August 2003-August 2005

Event Manager

• Managed extensive, high profile tradeshows and conventions exceeding 200,000 square feet of exhibit space.

Portfolio includes PeopleSoft World Wide Sales, Autodesk 2004 and Optical Society of America.

• Oversaw operations staff and other internal departments, ensuring the proper and efficient execution of all work

orders and show requirements.

GES EXPOSITION SERVICES, SOUTH SAN FRANCISCO, CA January 2001-August 2003

Operations Supervisor

• Effectively managed unionized labor for tradeshows and special events.

• Developed labor cost models and executed operational plans for multiple lines of business with consistent

improvement of targeted profit margins.

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