Customer Service Quality Assurance

Rasheeda Shannon

**** ******* ******

Matteson, IL 60443

312-***-**** *******.********@*****.***

Objective: To obtain a position as a quality assurance technician

Skills

• Project management

• Blueprint reading, precision measurement

• Strong communication skills

• Microsoft Office

Education

Richard J. Daley College, Chicago, Illinois 2013 – present

Manufacturing Technology Program

Coursework:

• Advanced Machining Applications

• Introduction to CNC Machining Center

• Introduction to CNC Turning Center

• Advanced Mathematics for Manufacturing

• Laboratory Shop Class for Manufacturing

• Print Reading

• G-Codes

• SPC

• Introduction to Solid Works

Manufacturing Industry Certifications

1. National Institute for Metal Working Skills (NIMS), Certificates

2. Measurement, Materials, and Safety

3. Job Planning, Benchwork, & Layout

4. CNC Milling Operator

5. CNC Turning Operator

Robert Morris University, Chicago, Illinois 2006

A.A.S. in Business Administration

Experience

Kay Manufacturing Company 1/14 – Present

CNC Operator

• Overseeing the CNC machines that shape parts from metal.

• Interpreting blueprints, manuals and other work instructions.

• Study sample parts to determine dimensions of finished work pieces

• Setting the machine and loading it with the correct cutting tools.

• Inspecting work pieces throughout a production run.

• Clean and perform basic preventative maintenance functions on machines, tooling and parts.

• Inspect cutting tools for sharpness and usability.

• SPC's using precision measuring instruments such as micrometers, dial calipers, depth gages,

CMM etc.

• Knowledge of tool holders, cutting tools, fixtures and other accessories used on various machines.

• Performs 5-S procedures and follows prescribed safety procedures.

Road Link Logistics 2012 - 2013

Team Leader - Freight Handling

• Verified incoming shipments against bills of lading

• Entered incoming shipments into inventory control system using RF Scanner

• Confirmed outbound shipments matched commercial invoices

• Entered outbound shipments into GLS tracking system

Select Remedy 2009 - 2012

Warehouse Production Worker

• Unloaded, unpacked and examined incoming shipments

• Recorded shortages and rejected damaged items

• Routed items to assigned warehouse locations

• Filled, packed and shipped customer orders

• Operated power jack

CNA Insurance Company 2000 - 2008

Senior Licensing Associate – Team Leader

• Managed a team of five that focused on agent compliance and customer service

• Trained associates on propriety computer software and internal procedures

• Managed a team that provided high level of customer service to agents

• Responsible for maintaining CRM database

• Awarded $10,000 bonus for identifying $500,000 in cost savings

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