Customer Service Sales Representative
Resume:
VANESSA MENDEZ HENRIQUEZ
New York, NY 10026
*********@***.***
EXPERIENCE
CCS 2013-2014
New York, New York
Product Support Specialist
● provided detailed support to the buying units with attention to detail on Sku/UPC maintenance, purchase order loading, and
sample coordination.
● Created Sku’s and models from the information in the buy plans within the Sku establishment system (SES). All UPC’s loaded in
SES to sku’s that required UPC’s
● loaded all purchase orders from the buyers following the established data entry requirements to ensure that size run were
accurate, all necessary information was valid and completed on the purchase orders, and the purchase orders were processed on or
before vendor deadlines.
● Provided detailed support to the buying units with attention to detail on Sku maintenance, purchase order loading, and UPC
maintenance.
● Maintained Buy plans, created Sku’s and purchase orders based on vendor deadlines.
● Tracked purchase orders to ensure merchandise was delivered on time.
● Communicated with vendors to ensure accurate and timely delivery of merchandise.
● Assisted buyers with making changes such as pricing, Sku’s and Purchase orders updates.
● Ensured that size runs, cost description and all necessary information was valid.
American Museum of Natural History 1999–2010
New York, New York
Warehouse Manager 2004-2010
• Worked as a liaison between Buyers, Store Management and Vendors; investigated problems, developed
solutions and made recommendations to management
• Heavy phones, data entry, handled daily deposits and filing
• Assisted with planning museum activities and events; including working with Events and Conference Services on
the bi-monthly Night at the Museum Sleepovers
• Responsible for the accurate receipt, processing and distribution of over $13 million dollars in Museum assets
annually
• Supervised a team of ten employees, made their weekly schedules, managed and motivated my team to increase
productivity and ensure efficiency, dealt with staffing issues such as interviewing potential staff, conducting
appraisals and performance reviews, and provided ongoing training and development
2002–2004
Senior Sales Representative
• Opened and closed gift shop registers, managed daily transactions, answered heavy call volume, met and greeted
clients/customers
• Enhanced sales staff performance and competencies by training on policy and procedural issues; customer
service and selling techniques and visual merchandising standards
• Assisted with the design, merchandise planning and set up of between 3 to 4 special exhibition shops annually
• Assisted Managers with daily museum duties, such as opening and closing gift shops
• Worked with Management team to exceed sales goals for both permanent and special exhibit museum shops
• Handled phone and internet orders for customers
• Supervised stock levels and made key decisions about proper on hand requirements
• Organized special promotions, displays and events
1999-2000
Visual Merchandise Assistant and Sales Associate
• Greeted clients, guests, tourists and visitors, provided them with outstanding customer service
• Maintained merchandise presentation standards according to established guidelines, including maximizing stock
on the selling floor
• Ensured timely processing of damages and inter-store transfers
• Assisted Visual Manager with creating artistic concepts for in-store displays
EDUCATION
Borough of Manhattan Community College, New York, NY
Major: Business Administration
SKILLS
MS Outlook, Word, and Excel
Fluent in Spanish
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