Customer Service Manager

William Paul Campbell

*** ***** ****, *********, ** 31525

Tel: 912-***-****

E-Mail: ************@*********.***

Procurement ● Commodity Management ● Supply Chain ● Customer Support

Results-driven, detail oriented, team focused with a wide range of exp erience in procurement, inventory control and

logistics support for small to large manufacturing environments.

Areas of expertise include:

Strategic Sourcing Initiatives Lean Manufacturing (Six Sigma) Team Building

Procurement Negotiation Just-In-Time (JIT) Procurement Customer Service

Category Management

Cost Reduction and Avoidance Supply Chain Evaluation

Professional Experience / Transferable Skills

Prepare negotiation plans, solicit proposals and evaluate response to determine best source.

Negotiate pricing, product quality, lead-times and favorable terms and conditions.

Conduct commodity specific market testing and supplier benchmarking utilizing Ariba Category Management.

Create Purchase Orders and Memorandums of Agreement, make awards, and administer contracts with suppliers.

Consolidate procurements with preferred suppliers in order to leverage maximum cost savings.

Manage supplier performance to maintain and improve cost, lead -times, quality, and inventory position.

Prepare procurement correspondence, information requests and operational reports.

Obtain materials and services required for inventory, prototyping and production.

Ensure that the purchased products or services are competitively priced and of acceptable quality.

Develop long term supplier partnerships and ensure continuous supplier improvement.

Locate and qualify supplier production capabilities, cost effectiveness and quality control processes.

Develop a database of preferred suppliers and maintain an ongoing supp lier performance ranking system.

Develop and implement sound procurement measurement metrics, policies and procedures.

Administer contract related documentation, including amendments to agreements.

Evaluate supplier performance and compliance with estab lished procurement agreements.

Maintain accurate supplier information and consolidate procurements with preferred suppliers.

Material requirement planning for long lead time or specialty raw materials and equipment.

Maintain accurate records of procurement activities and provide information for estimation requests.

Assist with the performance of ongoing testing of critical component functionality and suitability for use.

Obtain technical and financial information from qualified suppliers.

Implement design improvements to reduce overall cost by “value engineering” product solutions.

Prepare detailed project estimates, cost analysis and obtain margin and budgetary approval for large procurements.

Maintain a continuous listing of scheduled receipts, expedite deliveries and monitor order completion.

Manage customer material returns and coordinate credits.

Monitor drop-shipments and perform receiving functions to enable payment of suppliers.

Negotiate improved transportation rates and develop shipment documentation best practices.

Manage domestic and international traffic to provide timely deliveries at a competitive cost.

Purchase inventory or specialty packaging materials, export crating and coordinate logistics services.

Ensure compliance with contractual terms, letters of credit, export legalization and mandated governmental inspection.

Provide customers with detailed cargo manifests and proof of delivery to third party consignees.

Chronological Employment History

Gulfstream Aerospace Corporation (Aircraft Manufacturing and Service Facility)

Savannah, GA, Nov 2009 – Jun 2013, Position: Sub Contract Administrator

Gulfstream Aerospace Corporation (Aircraft Manufacturing and Service Facility)

Brunswick, GA, Jan 2004 – May 2009, Position: Senior Buyer

Miller Zell (Retail Store Environment Design & Development Agency)

Atlanta, GA, April 2002 – October 2003, Position: Contract Manufacturing Production Manager

CDA South, Inc. (Trade Show Exhibit and Point of Purchase Store Fixture Manufacturer)

Duluth, GA, July 2000 – February 2002, Position: Purchasing Manager

Verso Technologies - Eltrax Systems (Application Service Provider)

Atlanta, GA, March 2000 - July 2000, Position: Senior Buyer

Premiere Technologies, Inc. (Application Service Provider)

Atlanta, GA, June 1999 - March 2000, Position: Senior Buyer

Glenayre Electronics (Wireless & Telecommunications Device Manufacturer / Integrator)

Duluth, GA, September 1997 - June 1999, Position: Procurement Superv isor

Fisher Controls International - CON-TEK Valves, Inc. (Control Valve Manufacturer)

Tucker, GA, August, 1989 - September 1997, Position: Purchasing and Traffic Manager

Education

Oxford College of Emory University Emory University

Oxford, GA - Associate of Arts Degree, May 1986 Atlanta, GA - Bachelor of Arts Degree, May 1988

Software Applications

Ariba Category Manman / Omar MS PowerPoint

Management

CAS/D MCBA MS Project

Corridor Aviation MS Access MS Word

Management

J.D. Edwards MS Excel Oracle Financial

PeopleSoft Financial

Lotus 123 MS Outlook

Professional Development

Ariba Project and RFx Event Training Lean Six Sigma Principals Training

Advanced Presentation Skills Training Team - Relationship Building Training

Market Test / Cost Breakdown Training Meeting Management and Facilitation Training

Personal Presence and Team Branding Training ISM and Karrass Negotiation Skills Training

Joint Development Phase Process Training

Procurement Commodity Management Training

Professional references are available on request.

Contact this candidate