Customer Service Manager
Resume:
Karen Walker
Rancho Cordova, CA 95670
E-mail: **************@*****.***
OJBECTIVE: CUSTOMER SERVICE POSITION
SKILLS:
. More than fifteen years experience
. Excellent people and communication skills
. Organized, responsible and able to set priorities for optimal
efficiency
. Dependable, reliable, punctual and flexible to change
. Knowledge of Microsoft Word, Data Entry, Typing 45 w.p.m.
. Excellent Supervisory, Managerial, and Leadership skills of up to 25
employees
. Hired, trained, motivated, and fired employees
. Sent from my Florida store to open first Rave store in California
. Answer questions regarding status of accounts and attend to problems
or complaints from customers in person, on phone or written
correspondence
. Strong ability to understand and carry out written and oral
instructions; perform detailed clerical work and maintain attention to
detail despite frequent interruptions
. Exceptional ability to enter data accurately to print, collate and
present to appropriate co-workers
. Proven ability to receive cash and make change; balance cash and
receipts and maintain accurate financial records and documentation
EXPERIENCE:
AARP Work Search Foundation Sacramento
CA,
Intake Specialist 10/13-02/14
Worked with clients 55 years and older to ensure that they had the
appropriate documentations to enroll in our program to retrain their skills
and be able to get back into the work place
Answered phone and scheduled appointments and called to confirm the day
before
Entered the data for the Director to determine if they were marketable for
employment
Self-Employed Rancho
Cordova, CA
Caregiver 03/12-07/13
Bathed, dressed, undressed, and other personal hygiene
Pompano Beach, FL
Responsible for laundry and cleaning patient's room and home
12/08/-02/10
Prepared special meals, recorded amounts and caloric intake
Set up call system for immediate help
Answered phones and took accurate messages when client not available
Took daily notes of all patient's activities
Communicated with Doctors, family and friends
Wal-Mart Rancho Cordova, CA
Cashier and Stock 08/11-01/12
Friendly, efficient and informative cashier
Helped customers in professional manner and kept cashier station sanitized
and clutter-free
Put back stock in accurate and orderly fashion
Military Aircraft Parts Rancho
Cordova, CA
Office Assistant 09/10-02/11
Helped organize new filing system
Researched for stock items to see if on hand or needed to be ordered by
Owner
Typed up billing bids from production companies to give to Owner
When bids awarded, put all data into computer for future reference
Credited files that we inaccurate and closed and filed old file folders
Wise Buys Rancho Cordova, CA
Stock and Merchandiser 10/11-
12/11
Responsible of taking inventory accurately and recording discrepancies
Stocked merchandise in appropriate areas or placed goods on floor if
adequate room
Hung up clothing merchandise and delivered to floor and worked with
supervisory for placement
Helped and informed customers when out on the sales floor
Other Employment
Office Manager at Finegan & Associates for 1 years
Retail Clothing Manager for Casual Corner, Peck n Peck, Rave, and Susie's
Casuals 12 years
EDUCATION:
University of Missouri Columbia, MO
B.S. Home Economics/Business 09/75-05/79
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