Customer Service Manager
Resume:
Bruce J. Carter
Temple, Texas 76504
Cell phone 469-***-****
E-mail ******@***.***
Position: Lean Manufacturing Manager
Career field: Manufacturing and Production
Years of Experience: 19 years
College Education: Bachelor's of Science Business Management
University of Phoenix - Graduated with Honors (3.86 GPA)
Skills: Management, Lean, Supervision, Leadership, Team Building,
Cost Savings, 5S, Kanban, Kaizen, and J.I.T.
BRUCE J CARTER
Lean Manufacturing Manager
Objective
Looking for Growth with Potential Opportunity to utilize my 19+ years
experience in Manufacturing and Production to help an organization progress
to the next level or become World Class.
Summary of Qualifications
1995 - 2014
Experience ranges from General Office to Mechanical aspect of job to
Supervisory and Management. Know all aspects of fast paced Production
Manufacturing business from ordering of materials to shipping customers
their finished product. I'm a team player, very enthusiastic, energetic,
and a goal oriented person. Ability to perform several tasks at once in a
stressful high-paced environment plus drive change or continuous
improvement as necessary. A leader with high written and verbal skills
necessary to communicate to people at all levels. Trouble shooting and
problem solving skills plus good math aptitude with extensive knowledge and
use of computers with various programs.
Professional Experience
May 13th 2013 - Present Artcobell
Temple, TX.
Factory Manager
2nd largest Manufacturer of Kindergarten - 12th grade School Furniture with
Revenue over $55M including International Sales (Part of HNI Corporation -
Revenue over $2B)
. Drive P&L (cost) management for Key Performance Indicators (KPI's) of
Safety, Quality, Productivity, Delivery, Inventory, and Cost for
Assembly, Injection Molding, Receiving, and Upholstery Departments
. Factory accounts for 95% of Artcobell's Cost, COT, Productivity, Revenue,
and Shipped products
. Leader of 150+ employees including direct and indirect labor
. Commitment to Team Building through Coaching, Mentoring, and Training
. Drive Sustainable Results using 3 Principles: Process, Discipline, and
Accountability
. Overtime Reduction by 47% (2014 - YOY 6 months $166K compared to 2013 - 6
months $312K)
. Productivity improvement in Assembly by 22% (2014 - 4,500 units compared
to 2013 - 3,700 units)
. KPI improvement Complete-On-Time in 2014 YOY achieved 93.5% compared to
81% in 2013
. Genba Leader for Factory (Floor Walk, Strategic Initiatives, Inventory,
Scrap, and other KPI's)
. Key Leader of Weekly Revenue Meeting with Customer Service
. Key Member of Monthly Financial Review of Plant performance with
Corporate Controllers
. Control Monthly and Yearly Forecasting and Budgeting
. Lean Manufacturing, 6S, Visual Management, and Continuous Improvement
(Daily Focus)
. Coordinate with other Factories (FAB, Distribution, and Tables) and other
Teams (Accounting, Customer Service, Finance, Maintenance, and MCR) to
meet Artcobell and HNI Vision & Values
. Problem Solving Internal/External (5 Why, Gap Analysis, Taskforce Teams,
and Plan-Do-Check-Act)
. Led or Participated in 9 RCI's (Rapid Continuous Improvement) Kaizens
April 30th 2007 - May 2013 APEX Tool Group
Garland, TX
Value Stream Manager
$11B Worldwide Organization with a diverse portfolio in Tools and
Innovative Products. Dallas Operations accounts for almost $100M
. Drive P&L (cost) management for Key Performance Indicators (KPI's) of
Safety, Quality, Production, Delivery, Inventory, and Cost for Ratchet
Value Stream
. Ratchet Value Stream accounts 45% of Dallas Operations shipped products
and Revenue
. Leader of 120+ employees including direct and indirect labor
. Commitment to Team Building through Coaching, Mentoring, and
Accountability
. Drive department Delivery, VA, VOH, Labor, and Efficiency (KPI's)
. KPI performance improvement in 2012 achieved 76% compared to 39% in 2011
. Driver of department Action Plans (Lead-Time, Kanban, Scrap, and other
KPI's)
. Control Monthly and Yearly Forecasting and Budgeting
. Lean Manufacturing, 5S, Visual Management, and Continuous Improvement
(Daily Focus)
. Coordinate with Internal and External team to meet Policy Deployment
Objectives of Apex
. Problem Solving (5 Why, Taskforce Teams, and Plan-Do-Check-Act)
. Active participant in Monthly Policy Deployment for Plant
Apex Business System (Lean) Department (formerly Danaher Business System)
. Implement Lean in Plant with Kaizens or Lean Tools
. Assist Operations Team by Driving Continuous Improvement with Lean Tools
. Implemented Kanban, E-Kanban, Visual Management, Value Steam Mapping plus
other Lean Tools
. Facilitator, Leader, and Team member on over 50+ Kaizens with proven
sustainment
. Kaizens Deployed - 3P, 5S, DMP, Lean Conversion, SMED, Standard Work,
TPI, TPM, and VAVE
. Trainer for Lean tools and Kaizens
. Lead Daily Gemba Walk in Plant
. Monthly Reporting of ABS events and sustainment to Vice President's and
Directors of Apex
. Led 3 Successful Shingijitsu Kaizens (Cost Savings Total over $250K)
. Cost Saving Projects plus Implementation (2011 savings $100K and 2012
savings $150K+)
Other Positions held at APEX
. Value Stream Manager Process (Jan 2010 - Dec 2010)
. Operations Supervisor Process (June 2009 - Dec 2010)
. Production Supervisor Machining Ratcheting Wrench (May 2007 - May 2009)
March 2005 - April 2007 Special Products Manufacturing
Rockwall, TX.
Production Manager 2nd SHIFT
Manufactured various Sheet metal and Machined products for a variety of
customers
. Oversee all functions of plant on 2nd shift
. Manager of 50+ employees daily with 4 supervisors reporting to me
. Conduct all 2nd shift meetings
. Final QA/QC all parts in plant
. Expedite parts and jobs
. J.I.T. manufacturing
. Correspond with all department leads for scheduling of jobs
. Responsible for Safety and EHS of plant on 2nd shift
. Resource employees in areas where needed
. Handle all shipping and deliveries (Logistics) on 2nd shift
April 2002 - February 2005 STANLEY TOOLS
Dallas, TX.
Production Supervisor Torque Wrench & Plant 5S Team Leader
Manufactured Torque Wrenches and hand tools for Mac and Proto brand tools
1. Maintain, Operate and Oversee all functions in Torque Wrench department
during both shifts
2. Supervised up to 40+ employee's daily
3. Conduct all department meetings for both shifts
4. Coordinate with Unit Manager for scheduling of all jobs in department
5. Handle all H.R. aspects of cell from employees hours, vacation,
interviewing, hiring, and more
6. Resource employees in areas where needed
7. Train/ Test employees on Machining, Assembly and Calibration of Torque
Wrenches
8. Final Inspection of Products to Ship
9. 5S Team Lead for Dallas plant
10. Lean Manufacturing, Six Sigma (Green Belts - Master Black Belts), and
Kanban for Inventory
11. Proven Continuous Process Improvement
12. Customer Service directly (internally and externally)
13. Extensive computer use with various programs
August 2001- March 2002 (laid-off) FLEXTRONICS
Garland, TX.
Calix Department Leader
Manufactured various sheet metal cabinets and OEM's for major customers in
the Telecom Industry
14. Maintained, Operated and Overseen all functions in Calix cell
15. Supervised 10+ employee's daily (sometimes more depending on workload)
16. Resource employees in areas where needed
17. Train employees on Assembly and Integration of cabinets
18. Final Inspection of all products
19. Extensive computer use and various programs used such as MS (word,
excel and power point)
20. Made multiple Project files (for customers and top level management)
21. 5S, Six Sigma, J.I.T. and Lean manufacturing
22. Continuous Process Improvement
23. Direct Customer Service exclusively for Calix products
24. Extensive Training (Blood borne Pathogens, First Aid/ CPR, Osha,
Safety, and much more)
March 1999 - June 2001 (laid-off) APW
Garland, TX.
Prototype Cell Leader
Manufactured sheet metal enclosures and other sheet metal products for
Applied, Fujitsu, and Nokia
25. Oversee all jobs in Prototype Cell
26. Supervise other Employees (5-15)
27. Maintained and track all Jobs in Prototype Cell
28. Daily and Quarterly maintained and tracked Inventory for cell & shop
29. Set-up and operate CNC Brake and Shear
30. Made New Tooling and Production set-ups
31. Kaizen conducted in Plant (Kaizen Co-Team Lead or participant on 13
Kaizen events)
32. Process Engineering
33. Lean manufacturing principles used
34. QA/QC parts in cell and experience (First Article parts, Flat Pattern,
Layout, Blueprints, and Laser QC)
35. Extensive Training ( Forklift, Faro Arm, Laser QC, Kaizen, 5S, OSHA,
Safety, and much more)
References Available upon Request
Contact this candidate