Customer Service Administrative Assistant
Resume:
Jill Norton
** ***** ******, *********, ** *****
**********@***.***
Professional Goal orientated Administrative Assistant/Customer Service Representative
Summary dedicated to high levels of customer satisfaction and meeting aggressive
business goals. Highly motivated leader with strong organizational and
prioritization abilities.
Excellent Organizational Skills
Skills •
Telephone Answering
•
1. Strong Customer
1. Detail Orientated
Relations Skills
2. Filing
2. Computer Proficiency
3. Data Entry
Computer: Microsoft Word, Quickbooks, Microsoft Excel, Outlook
1.
September
Experience Customer Service
2012 February
Hot Market Design, Braintree, MA
2014
Received orders from clients all over the United States and Canada.
Processed payments and shipped orders in an accurate and efficient
manner. Entered data for reports, production items, shipping, and
inventory. Created invoices and purchase orders. Maintained
computerized inventory of all parts, supplies, and products and
ordered more stock when necessary. Answered telephone and
represented company in professional and businesslike manner. Sales
September
and networking to gain more clients. Performed weekly searches for
2006 March
all the latest product and built spreadsheets to present to clients.
2013
Customer Service, Retail Management
Gymboree Corporation, Braintree, MA
Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints. Direct and
supervise employees engaged in sales, inventory taking, reconciling
cash, or in performing services for customers. Hire, train, and evaluate
personnel in sales, coaching workers when appropriate. Assign
employees to specific duties. Examine merchandise to ensure that it is
correctly priced and displayed appropriately. Plan and prepare work
schedules and keep records of employees' work schedules and time
cards. Process weekly payroll, banking and sales evaluations. Review
inventory and sales records to prepare reports for management and
budget departments. Establish and implement policies, goals,
objectives, and procedures. Preform loss prevention procedures.
Confer with company officials to develop methods and procedures to
increase sales, expand markets, and promote business.
August 2003
Administrative Assistant
December 2005
Stevens Financial Services, Hingham, MA
Mail, fax, or arrange for delivery of correspondence to
clients. Make photocopies of correspondence, documents,
and other printed matter. Prepare and distribute invoices
t o bill clients or pay account expenses. Draft and type office
memos. Use computers for various applications, such as
database management or word processing. Answer
t elephones and give information to callers, take messages,
or t ransfer calls to appropriate individuals. Collect and
deposit money into accounts, disburse funds from cash
accounts to pay bills or invoices, keep records of collections
and disbursements, and ensure accounts are balanced.
C lient bill paying and account maintenance. Complete
forms in accordance with company procedures. Open, read,
r oute, and dist ribute incoming mail or other materials and
answer routine letters. Prepare and mail checks.
2002
Education Massasoit Community College
Certificate – Travel and Tourism
1998
Weymouth High School
Diploma
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