Sales Customer
Resume:
Anntionette A. Davis
RoundRock, Texas 78664
*******************@*****.***
CareerObjective: To pursue a highly rewarding career, seeking for a job in
challenging and healthy work environment where I can utilize my skills and
knowledge efficiently for organizational growth.
Work History:
Advanced 1 Project Coordinator 10/2013 present
Answer, screen and transfer inbound phone calls
Coordinate all commercial projects in the assigned territory
Record, compile, transcribe and distribute minutes of meetings
Maintain excellent relationships with internal departments, vendors, customers and
contractors, fostering a team approach to issues and opportunities
Produce status reports to management
Preform other duties and special projects as assigned by management.
Manage and coordinate projects in multiple tools
Facilitate and manage continuous communication to appropriate groups to keep
them informed of project updates and status.
Support regional processes and standards.
Utilizes clear and concise verbal, written, and interpersonal communication skills to
communicate with management.
Volt Manangement/LegalZoom Customer Care Specialist (Tier II)
7/13 10/13
Assist customers with phone and email inquiries about order status, payments,
refunds and site operation as well as provide information about LegalZoom
products and services.
Effectively handle difficult situations.
Serve as a liaison between customers and other departments to communicate
information.
Use common customer feedback to identify opportunities to continuously improve
the customer experience and drive efficiency in delivering unrivaled customer care.
Nexxlinx of Texas Sales/Retention rep 9/11 4/13
Responsible for achieving a monthly revenue quota in data, wireless, phone and
video sales
Conducted proactive consultative needs analysis with new and existing customers
including the development of client centric product solutions
Answered inbound residential customer calls, covering a full range of Time Warner
Cable services, including obtaining all information necessary for resolution of
transactions.
Achieved all sales standards set for the department by following the established
departmental policies and procedures.
Accurately presenting marketing /Sales campaigns to every sale opportunity.
Demonstrated full understanding of current marketing campaigns and offerings and
ability to communicate clearly to customers.
Maintained calls and data entry accuracy levels between a level 95% or better.
Accurate data entry into ICOMS.
Handles inbound disconnects/downgrades calls from existing customers.
Responsible for skillfully retaining customers through positive customer
relationship building
Diffused the irate customer situations by utilizing strong listening skills and probing
techniques
Identify reasons for disconnects and overcome objections in an effort to retain the
customer
Save and resell the value of our products and services by properly aligning their
features, benefits and Price with the needs of our customers
Provided exceptional customer care across all types including escalations,
technical support and billing.
D.A.T Electric Co. Administrative Assistant 5/05 9/11
Managed and maintained executive's schedules
Prepared invoices, reports, memos, letters, financial statements and other
documents, using word Processing, spreadsheet, database or presentation software
as well as analyzing incoming memos.
Read and a submissions, and reports to determine their significance and
Plan their distribution.
Opened, sorted and distribute incoming correspondence, including faxes and
emails
Filed and retrieve corporate documents, records and reports
Greet visitors and determined whether they should be given access to specific
individuals
Prepares responses to correspondence containing routine inquiries
Family Forward Program Coordinator 01/03 03/05
Facilitate Youth Leadership Academy(YLA), anger management and parenting
groups
Designed and developed curriculum, corresponding activities and worksheets and
training manuals
Coordinate and recruit for Youth Leadership Academy anger management and
parenting classes
Oversee implementation of Family Forward programming via partnership between
the University of Texas as well as the City of Austin
Trained graduate level intern and volunteers
Write grants and ensure statewide compliance regarding grant specifications
Evaluate program effectiveness, prepare and analyze statewide program
information for annual grant reports.
Develop and maintain business and community relationships
Attend court hearings related to juvenile truancy cases
Organized community events and graduation ceremonies to promote higher
education
Education:
Pflugerville High School Pflugerville, Texas May2001
Austin Community College Austin, Texas Present
References:
David Thompson D. A. T Electric Co. Owner 512-***-****
Terrance Calhoun Nexxlinx of Texas Supervisor 512-***-****
Juanitia Cannie Family Forward Inc. – Supervisor 254-***-****
Darla Burke Advanced 1 Human resource director 512-***-****
Contact this candidate