Customer Service Administrative Assistant

Location:

Posted:

August 05, 2014

PATRICIA L. KAAD

847-***-**** *** Hidden Lake Drive

************@*******.*** Buffalo Grove, IL 60089

CAREER SUMMARY

A highly organized and detailed Receptionist, outgoing with excellent customer service skills and

professional phone etiquette. Proficient in entire Microsoft Office Suite able to prioritize and

complete multiple tasks to achieve project goals; extremely service oriented; dependable

professional with an impeccable work record and strong sense of loyalty.

Hardball Investigations, Lake Zurich, Il 2012

Administrative Assistant/Receptionist

• Provided full administrative support to President

• Handled multiline telephone system, screened and routed calls

• Arranged travel, hotels and meetings

• Managed and maintained calendars

• Arranged travel, meeting and hotel reservations

• Maintained and updated files

ALLSTATE INSURANCE COMPANY, Northbrook IL 1999 -2012

Project Specialist

• Maintained and updated employee personnel files

• Coordinated employee recruitment, orientation sessions and administered employee benefits

• Created and updated travel policies and procedures

• Managed Microsoft Outlook calendar with multiple time zones

• Negotiated and managed vendor contracts with annual average cost savings of approximately

$500,000

• Reconciled monthly corporate American Express card and processed accounts payable

invoices

• Streamlined expense reporting and travel process resulting in measurable time and cost

savings

Allstate Insurance Company, Northbrook IL

Administrative Assistant – IT Shared Services 1995 – 1999

• Provided full administrative support to the Vice President and Human Resource Manager

• Maintained personal and business calendars

• Handled, routed and responded to all incoming mail

• Planned and tracked department budget; prepared expense reports

• Ordered office supplies and responsible for maintaining office equipment

• Prepared PowerPoint presentations and related meetings materials for weekly staff meetings

• Provided coverage for team administrative assistants when out of office or on PTO

PRIOR RELATED EXPERIENCE

EDUCATION

Southern Illinois University, Carbondale, IL

Various Business Courses, College of Lake County