Customer Service Sales Representative

Dierra Celistan

Home phone :281-***-**** - Cell phone: 832-***-****

Email address: ****************@*****.***

Education:

ITT Technical Institute, Houston, Texas Graduation date June-2012

Associate of Applied Science Degree Program

Information Technology - Computer Network Systems

● Highest Honor Roll and Honor Roll

● 3.43 GPA

Core strengths:

Operating Systems: OS-MFT, DOS-VM

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Presentations

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Team building/leadership

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Software testing & programming

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Hands-on and proactive

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Strong working knowledge of Windows and Linux operating systems

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Information security

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Operating Systems: Windows 7, XP, Vista, Windows 2003, Windows 2008

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Excellent communication skills

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Streaming Video Platforms: Clip Stream, Windows Media, QuickTime, and VideoLAN.

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Self-Motivated and Team Work Oriented

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Fast Learner

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Customer Service Oriented

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Cash Handling Experience

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Technical skills:

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Windows (7years experience)

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Unix, (training in progress)

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Linux, (training in progress)

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VMware (1 year experience)

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Employment History:

iQor (AT&T Campaign)

02/03/13-06/24/14

Call Center Customer/Sales Representative

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and

reports problem areas. Responsible for improving customer retention through programs and service provided to

the customer. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

Continually maintain working knowledge of all company products, services and promotions. Make

recommendations according to customer's needs on features, accessories, upgrades and rate plans. Utilize

operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless

bills and accessories

APAC (WORK AT HOME AGENT for BEST BUY Campaign)

07/15/2013-01/24/14

Call Center Customer Service Representative

Communicate via inbound and outbound telephone calls with consumers. Provide prompt resolution to

customer inquiries by providing appropriate and accurate information. Explain services and special

promotions to customers adhering to script and Company, Client, and government regulations. Upsell and/or

cross-sell products or services to customers where appropriate. Accurately document and update records in

required systems. Follow up in a timely manner to ensure customer satisfaction. Understand all programs,

systems, and procedures necessary to perform job effectively. May be required to meet specified sales per

hour goals and conversions per hour set by the Client while maintaining quality standards and adherence to

Client requirements .Communicate feedback and progress to management. Maintain diplomacy and tact

when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the

appropriate channel to management. Provide feedback to management concerning possible problems or

areas of improvement. Make recommendations to implement improved processes. Perform other duties as

assigned by management.

Manpower (Hewlett Packard, Contract work)

12/28/2011-06/12/2012

Manufacturing Technician II

Operates production equipment; responsible for manufacturing and assembly of clinical and commercial

products. Follows blueprints, guidelines and/or diagrams to ensure product specifications and tolerance levels

are met. Build servers, install hard drives, power supplies, and check cables as well as label parts and cables.

Aramark (Reliant Park)

01/05/2009-05/18/2011

Cashier

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or

change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly

checkout areas.

Contact this candidate