Customer Service Administrative Assistant
Resume:
Kim Burl
Professional Summary:
15+ years in administrative positions, Customer Service to internal and external clients
Ability to answer heavy phone lines utilizing excellent phone etiquette and listening skills
Comfortable working with business documents
Proficient with Microsoft Word Outlook, Excel, Access, PowerPoint, Spreadsheet.
Medical Billing, IDX, Epic, CPT codes and Medical Terminology
Strong organizational skills with the ability to handle multiple tasks and projects simultaneously
in a fast paced environment
Strong interpersonal sills – able to diffuse difficult situations, create viable solutions for clients,
and communicate effectively using written and oral language
Experience
UPS-Customer Service Temp Position
December 2013- June 2014
Preparing Bookings for items to be shipped over seas, in put all billing into the computer
system. Prepared all documents for customers, Answer heavy phone lines.
First American-Customer Service Represenative
April 2013- December 2013
Respond to high volume of calls, assist with customers enquires in a call center environment,
research account information. Documenting all calls, processing claims for homeowners.
Macys- Cashier Sales
November 2012 – April 2013
Greeting customers, ringing up purchases and answering question about clothing. General
organization and recovery, selling floor fill-in, and cash wrap fill-in of merchandise.
Administrative Assistant III- UCSF Medical Center Temp Position
March 2009- January 2011
As the primary contact for the front desk include greeting and checking in patients, scheduling
appointments, updating IDX information, collecting co pays, chart preparation, responding to
incoming phone calls, and logging incoming films. Ability to multi task highly stressed area.
Administrative Assistant III- UCSF Medical Center Temp Position
May 2007- December 2008
Verifying patient’s demographics, verify all health insurances, handling co-payments, answering
heavy phone lines, scheduling appointments, filing documents, assisting physicians with task,
preparing packets, medical records, maintaining authorizations, scheduling surgery’s.
Education:
College Of Marin, Kentfield CA
Certificate of Achievement in Administrative Of Justice
Contact this candidate