Customer Service Manager

Tricia Kaylor

McKeesport, PA

************@*******.*** - 412-***-****

WORK EXPERIENCE

Practice Manager

UPMC - West Mifflin, PA - April 2011 to November 2013

Supervisor

Caremark - Monroeville, PA - January 2010 to April 2011

Billing Supervisor

UPMC - McKeesport, PA - March 1996 to December 2009

Responsibilities

Supervised 25 offices and billing staff. Assisted in finance. Played a key role in opening new offices.

Responsible for daily billing/collections functions. Hiring, discipline, and performance reviews of staff. Account

audits. Reviewed fee schedules.

Account Negotiations. Customer service. Manage

Accomplishments

Set guidelines for patient registration.

Instituted policies that increased account collections to an average of 96.2%.

Decreased collection time to 45 days on average.

Created and managed a new hire training orientation.

Reduced turnover of staff by 40%.

Skills Used

Accounting

Billing/Collections

AR/AP

EDUCATION

MBA in Business Administration

Point Park University - Pittsburgh, PA

2005 to 2006

BS in Criminal Justice

Point Park University - Pittsburgh, PA

2003 to 2005

Associates in Clinical Administration

Sawyer School - Pittsburgh, PA

1995 to 1996

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