Customer Service Human Resources

Melissa Gardner

*** **** ****** ******

London, ON, N5Z 3T6

519-***-****

*****************@*******.***

Skills and Qualifications

. Highly organized and extremely detail oriented

. Excellent communication skills, both verbal and written

. High degree of confidentiality, tact, and diplomacy

. Ability to work in a fast paced environment with minimal supervision

. Advanced MS Office skills

. Demonstrated problem solving skills

. Valid driver's license with the ability to travel.

Education

Business- Human Resources Management

September 2013-April 2014 Fanshawe College, London, ON

. Working towards CHRP designation

Relevant courses

. Occupational Health and Safety

. Recruitment and Selection

. Communications

. Training and Development

. Compensation and Reward Strategy

. Canadian Labour Relations

. Managing Strategic HR projects

. Advance Software Applications (Microsoft Office

Excel, PowerPoint, Word, Outlook, and HRIS)

. Study of employment law (Labour Relations Act,

Employment Standards Act, Human Rights Code,

Pay Equity Act, and Occupational Health and Safety Act)

Graduate

Bachelor of Arts, Honours, Major in Sociology, Major in Criminology

2009- 2013

King's University College, London, ON

Employment Experience

Recruitment Consultant April 2014- August 2014

Drake International, London, ON

. Identify, place and manage performance of employee

placements

. Screen candidates to ensure their qualifications meet

the position requirements

. Conduct behavioural interviews, skills testing,

reference checks and background investigations

. Build and maintain relationships with candidates and

clients to ensure interest and loyalty

. Create detailed job descriptions and use strategic

recruiting resources to advertise

. Complete registration packages and documentation of

employees into databases

. Coach and prep candidates for future interviews

. Utilized problem solving skills while working

independently to ensure duties and goals are achieved

. Networking in order to sustain and build

relationships with potential candidates and clients

. Conduct Health and Safety orientation

. Various administrative tasks

Customer Service: Retail and Shipping April 2011-

September 2013

Moore's Water Garden, Port Stanley, ON

. Assisted customers with purchases and made

recommendations when necessary

. Provided outstanding customer service while

performing retail tasks

. Self -trained in maintenance of a pond and products

available

. Used analytical skills to find solutions to customer

pond problems

. Educated customer's on maintaining their pond

. Maintained a safe and clean environment that

reflected the organization positively

. Assessed and maintained inventory on a daily basis

. Completed multiple shipping orders and documents in a

timely manner

. Managed greenhouses, and organized stock

Team Leader/Crew Trainer July

2006- September 2010

McDonald's, St. Thomas, ON

. Entrusted by managers to train, mentor and motivate employees to

achieve consistency and excellence of customer service using standard

and structured methods

. Made sure that organizational goals are being met efficiently and

outstanding quality, service, cleanliness and value is achieved

. Supervised employees, products and equipment, and assist managers

. Coordinated efforts of crew employees, ensure policies and procedures

were being followed

. Evaluate employees, and give effective feedback to ensure quality

performance and to increase productivity

. Resolved customer and employee complaints in a professional matter,

resulting in customer and employee satisfaction

. Ensured financial balancing, safe deposits, and proper opening and

closing procedures

Volunteer Experience

Special Olympics, Soccer Coach Summer

2013

St. Thomas, ON

Special Olympics is a non-profit volunteer-based organization which

provides year-round sports training and athletic competition for children

and adults with intellectual disabilities since 1968.

. Mentor individuals and help them find their own strengths and

capabilities, improving overall confidence

. Communicated professionally with parents and addressed any necessities

or requests

. Bring enthusiastic, committed and positive attitudes to teach tactics

and techniques of the sport

. Provide an environment which encompasses supportive learning and

fitness

Memberships

. Member of Human Resources Professional Association

. Member, secretary and class representative of Human Resource Alumni

Association at Fanshawe- We are working towards raising money for the

Charity Literacy London. As secretary, I keep track of and notify all

members of meeting notices as well time. As Class representative I

relay class needs and wishes to the association and relay plans of the

association back to the class.

References Available Upon Request

Contact this candidate