Public Health

DIAMOND M. MARKS

**** ******** **** *********, ** 30294 *********@*****.*** Cell: 404-***-****

QUALIFICATIONS PROFILE

● Experienced in planning, organizing, and participating in team study work and negotiating effectively with

management as well as: researching, interviewing, writing, editing, and, a strong track record of consistently

meeting deadlines with quality work.

● Proactive, selfmotivated and able to work independently. Effective problem solving skills, excellent customer

service skills (oral and written) and analytical skills with an attention for detail and accuracy.

● Computer competencies include programs such as Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.

● Demonstrated abilities in understanding of health sciences and its terminology and policies and

procedures that streamline governmental operations.

EDUCATIONAL BACKGROUND

NORTH CAROLINA A&T UNIVERSITY – Greensboro, North Carolina 2012

Bachelor of ScienceBiology Minor in Chemistry

CERTIFICATIONS

BLS (NOV

2013) CPR

(6/8/13

6/15)

RELEVANT COURSEWORK

Biology Technology and Ethics, Undergraduate Research, Probability and Statistics, Speech Fundamentals, Critical

Writing, Analytical Reasoning, Epidemiology, EMT training, and Spanish

PROFESSIONAL EXPERIENCE

UNITED GUARANTY Greensboro, NC

6/2012-

Present

Records Imaging Specialist

● Provide analysis and review of mortgage documents and quickly determine relevant data for accurate

processing through capture software.

● Monitor Captiva to ensure items are moving through the system and manage the priorities of files to meet the SLA.

● Research a variety of sources to ensure quality data integrity.

● Communicate relevant information rapidly to management regarding business trends for further review.

● Research and respond to internal customer imaging inquiries and system issues.

● Manage inventory of incoming work and the distribution and destruction of imaged documents.

CENTER FOR DISEASE CONTROL AND PREVENTION (CDC) – Atlanta, GA Summer

2010

Oak Ridge Institute for Science and Education (ORISE) Fellow

● As an ORISE fellow assigned to the Prevention Research Team in the National Center of Birth Defects and

Developmental Disabilities prepared reports, manuscripts through performing literature searches, compiling

references, and summarizing existing literature

● Provided logistical and administrative support to facilitate Pandemic Influenza Revisited: Special Considerations for

Pregnant Women and Newborns conference.

● Planned internal/external meetings with stakeholders and drafted summary reports of conference calls/meetings.

● Assembled/copied reports, prepared meeting materials, and produced PowerPoint presentations.

● Collected and analyzed birth defects data

● Performed clerical and other administrative duties for managerial leadership

GEORGIA DEPARTMENT OF LABOR – Jonesboro, GA Summer 2010

Customer Service Representative

● Assisted customers with direct and indirect job referrals

● Independently performed customer service relations work that contributes toward the wellbeing and the protection of

customers on government property.

● Checked membership cards of persons entering the facility.

● Used tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to rules and

policies, including those whose dress or manner does not meet prescribed standards.

● Ensured that patrons comply with applicable rules and standards.

● Maintained assigned area in a clean and orderly manner.

● Ensured compliance with fire, safety and security standards.

● Familiarized self with calendar of events in order to inform patrons of scheduled activities.

● Reported incidents to proper authorities maintained log of authorized visitors and checked to ensure visitors are

authorized entry.

ACTIVITIES/VOLUNTEER

Community

New Birth Baptist Church nursery volunteer

Hospice and Palliative Care of Greensboro h ome care volunteer

Sports Track & Field

Cross country

Contact this candidate