Project Manager Information Technology

Samer S. Alshawwa

Address: *** *. ******** **.

Tucson, AZ 85710

Telephone: 520-***-**** (C)

E-mail: *************@*******.***

Professional Objective

An opportunity that will allow me to utilize my interpersonal and

professional skills in the field of Information Technology, Employee

Development and skill Placement, Training and Leadership, and Project

planning and management.

Working Experience

University of Arizona, College of Nursing

January' 13 - Present

Position (Information Technology Director)

. Direct and supervise the work of 5 IT professionals.

. Plans, organizes, directs and controls project teams and all business

aspects related to large/complex information technology projects.

. Defines, develops and directs unit mission, scope, operational

priorities, standards, policies and implementation plans including

milestones and performance metrics.

. Takes action to improve work flow, simplify operational and reporting

procedures and improve performance standards. Directs assigned

information technology staff.

. Directs the evaluation of emerging technologies; reviews

recommendations and procures hardware, software, and other necessary

resources.

. Leads and coaches staff concerning highly complex technical and

operational questions and performance expectations; develops staff

technical and/or management skills.

. Directs analysis, communicates with colleagues and senior management

to provide significant input into policy and procedure development,

strategic planning decisions, and the resolution of operational

issues.

City of Tucson / Information Technology Dept

November' 08 - December'12

Position (IT Systems Administration Manager)

. Regularly direct and supervise the work of 11 field technicians and

ten system administrators.

. In charge of the infrastructure for all Data Centers (Tucson Police,

Central IT, Transportation, and Tucson Water)

. The planning and execution of employee development, placement, and

counseling.

. Conflict resolution and provide employee guidance.

. Promote a healthy and positive work environment and establish and

maintain good relationships.

. Assign tasks and projects to resources where results would be more

efficient in time and quality.

. Prepare statements of work and resource assignments for projects.

. Create project plans and schedule on going follow up and progress

meetings.

. Prepare the financial information and cost schedules for projects.

. Project Manager for the deployment of the New Active Directory

Environment (AD 2008)

. Project Manager for the deployment of the new Symantec Anti Virus

software.

. In charge of the customization and deployment of the new Web

filtering system

. In charge of the testing and deployment of the new Data Center

monitoring system

. Project Manager for the deployment of Big Fix (hardware and software

central management system) city wide.

. Leading the effort for implementing a new centralized backup system

for the city of Tucson (Net backup for City public works and public

safety sectors)

. In charge of the installation of the new VM VSphere 4.1 environments.

. Responsible for the management and administration of the servers and

services hosted for Tucson Water, Transportation, GIS, Development

Services, Tucson Fire, Tucson Police, and centralized departments.

. Manage and oversee the planning, testing and implementation of all

functions and resources of the System Administration group to achieve

the strategic objectives / goals of the department in an efficient and

effective manner (seven of the ten top departmental projects were

assigned to my group).

. Assist with the implementation and evaluation of department policies,

programs, projects and procedures (change control, service agreements,

data center related procedures such as shut down, regular maintenance,

etc.)

. Develop and manage the Systems Administration budget.

. Analyze and organization customer needs, analyze trends, review

statistics and opportunities communicate to the department leadership

of impending developments.

. Develop strategic partnerships and contacts with external agencies,

and un-centralized departments and other organizations to develop a

sense of relevant issues facing customers and to respond as a

representative of the City providing creative solutions.

. Lead the development and continuing refinement of the City's critical

systems-related programs.

. Develop the migration and integration of the City's separate systems

into an enterprise-wide architecture (Active Directory).

. Perform administrative duties by preparing and reviewing reports and

correspondence, reviewing and developing policies and procedures,

providing advice, researching and analyzing information.

Pima County / Information Technology Dept.

September'06-November' 08

Position (IT Technical Support supervisor)

. In charge of Server Group (11 employees report directly to me)

training, supervision and performance evaluation.

. Broke up Server group into six functional groups based of area of

responsibility (Applications, Database, Active Directory, Exchange,

Backup and disaster Recovery, and Hardware and SAN)

. The planning and execution of employee development, placement, and

counseling.

. Employee behavioral and professional development and mentoring.

. Led the deployment and installation of many of the SQL 2000 and 2005

environments and applications (worked closely with the Development

group)

. Participated in the deployment of the new library filtering

application

. In charge of the installation of the new Medical Examiner Application.

. In charge of the Active Directory deployment across the Pima County as

part of the centralization of all departments under Central IT.

. Led the deployment of the new TSM backup software.

. In charge of the deployment of the new Exchange 2003 email system

. Planning of group's projects and creation of time tables.

. Assigning employee resources to projects, or sections of projects.

. Coordinates and participates in the planning, development,

installation and maintenance of computer hardware and software

necessary to support the assigned computer systems

. Plans, organizes and coordinates the activities of technical services

support functions

. Supervises and participates in the installation and maintenance of

systems-level software including operating systems, teleprocessing,

databases, utilities, third party software, monitoring software and

statistical programs.

. Coordinates and oversees database and data security services of

assigned systems.

. Develops tactical and short-range section plans and participates in

strategic and long-range Information Technology (IT) planning.

. Evaluates requests, reviews and makes recommendations concerning

use/purchase of hardware and software products.

. Develop, implement, and monitor system standards and procedures.

. Trains assigned staff in procedures and processes of newly implemented

systems.

. Informs users and programming support staff of all software

modifications and refinements.

. Provides technical support and consultation to programming staff on

all aspects of operating and software systems.

Pima County / Information Technology Dept

January 2005 - September 2006

Position (IT analyst)

. In charge of Synergen production system (Oracle 10g).

. Experience in NetApp for SAN management

. Experience in IBM storage management Application

. Liaison between Central IT and other Departments in Pima County.

. Assist Management in planning and decision-making.

. Team player and help motivating and inspiring other employees.

. Excellent communication skills.

. In charge of the daily operation and management of Backup system (IBM

Tivoli).

. Disaster recovery and business continuity planning for servers under

my management.

. Systems (web, database, 3rd party software) management and

administration.

. SQL Database administration and troubleshooting.

. Oracle Database administration and troubleshooting.

. Responsible for Oracle Cluster for Synergen Project (OS side).

. Security planning and implementation.

. Lead for the implementation of streaming video encoders.

. Assisted in migration of Microsoft Exchange 5.5 to Exchange 2003.

. Assist in the monitoring of servers using TSPC (Total Storage

Productivity Center).

. Installation and management of Microsoft Project server (multi server

environment).

Tucson Operations Manager

Feb 2003 - Dec 2004.

The Arizona Shuttle Tucson, AZ

. Recommends modifications to Information Technology systems

configuration and develops operational procedures to resolve specific

computer operations or maintenance problems.

. Manage the help desk / technical support and participate in its

functions.

. On hand technical support and user education.

. Reviews and evaluates system function to determine the need for

changes in computer equipment or configuration of peripheral hardware.

. Provides technical information required to develop bid specifications

for computer hardware or software; provides technical information

required to evaluate proposals for hardware or software regarding

maintenance and maintenance repair in operations requirements.

. In charge of the customizing and deployment of new online and phone

ticket reservation system

. Analyze budgets and expenditures ensuring compliance with fiscal

policies, accountability, reporting and funding requirements

. Monitor and maintain institutional revenue levels and liability

accounts

. Manage projects to meet multiple and potentially conflicting timelines

. Make decisions regarding authorization or rejection of

expenditure/disbursement according to statutes, policies and budgetary

limitations

. Use computer applications including spreadsheets, databases, graphs,

charts, and a computerized accounting system.

. Responsible for employee development and performance management

processes and procedures.

. Responsible for office management principles and practices.

. Responsible for improving Human Resources concepts, practices,

policies, and procedures.

. Assist in contract negotiation and contracting process.

. Develop, interpret, and implement policies and procedures to maintain

compliance with various regulations.

. Maintain effective supervisory relationships.

. Supervise and train supervisors, staff, including organizing,

prioritizing, and scheduling work assignments.

. Responsible for organizing resources and establishing priorities.

. Assist in making effective decisions affecting projects.

. Work as a team member and foster a cooperative work environment.

. Develop and maintain record keeping systems and procedures.

. Plans, assigns, and directs activities of the Computer Operations

Department, including maintenance and repair of computer hardware and

peripheral equipment.

Application Systems Analyst, Sr. (Full-Time)

Jan 1999 - Feb 2003

The University of Arizona, Center for Computing and Information Technology.

Tucson, AZ.

. NT 4.0 / 2000 Multi Domain Network management and administration

. Planning and Evaluation of the Cosmos Information Center.

. Established, maintained, and managed the "Cosmos" Help Desk and user

support.

. On hand involvement with technical support staff assisting different

department users.

. Team lead of Hardware and disaster recovery planning and execution.

. Maintain the Local and Wide Area Networks and support the hardware and

software needs.

. Security / Disaster recovery and Domain backups.

. Assisting in developing and maintaining existing and new web

applications and upgrades.

. Testing Quality and reliability for new developed applications.

. Software and hardware support, installation and configuration.

. Ability to perform as a technical consultant and problem solver within

a team oriented context.

. Expertise in administration of Microsoft SQL Server.

. Knowledge of Windows NT and Windows 2000 operating systems and the

implementation of Microsoft SQL Server on those platforms.

. Hardware and disaster recovery Team lead in the new student

information system and responsible to report to the project manager.

. Assisting other departments setting up their modules, and manage users

training for the new Student Information System.

. Establishing and maintaining multiple domains trust relationships.

. Assisting in managing and maintaining the Cluster Server.

. Contacting Vendors and soliciting Quotes and service contracts.

Assisting Director of Information Services

June 1996 - December 1998

El Dorado Hospital. Tucson, AZ

. Manage Data Processing team pulling the daily financial reports.

. Managed the daily technical support activities.

. In charge of hospital's support and user help desk.

. Network management and systems troubleshooting.

. Software / Hardware installations and configuration and multimedia

inspections.

. Daily workstation and user support.

. Maintaining the hospital's local and wide area networks.

. Router installation and setup.

. Excellent Novell 3.1x and 4.x network management experience.

. NCR mainframe's hardware support and management.

. Novell Group wise certified e-mail system administrator.

. Daily backups of servers and mainframes.

. Familiarity with JCAHO and FDA standards and regulations.

Information System Coordinator

March 1996 - June 1996

Pima County, Wastewater division. Tucson, AZ

. Hardware and software installation and computer system configuration.

. Mainframe administration and daily backup.

. Network management and systems troubleshooting.

. User support and workstation maintenance.

. Systems operator and programmer and database administration.

Electrical Engineer.

Sept 1995 - March 1996

International Computer Technology. Tucson, AZ

. Software and hardware sales and installations.

. Artisoft network management and administration.

. Contact local and out of state vendors for hardware and software

needs.

. Systems programmer and analysis.

. Determine customer systems specifications for purchasing.

. Assist the marketing department determine system specifications and

performance.

Professor Assistant

August 1994 - May 1996

The University of Arizona. Tucson, AZ.

. Computer modeling and simulation in C /C++, and FORTRAN.

. Noise reduction and prevention in computer circuits and its

components.

Network Monitor

April 1993 - Sept 1995

Scholastic Tutorial Center. Tucson, AZ.

. Network operator and administration.

. User support and virus protection.

. Scheduling networks down times and backup times.

. Creating user accounts and maintains the network security.

. Reporting to the center director the daily usage reports.

Education

The University of Arizona in Tucson, AZ

1. Degree: B.S. in Electrical and Computer Engineering (December 1998).

2. Degree: M.A. in Information Resources Management and Library Sciences.

(December 2003). (emphasis on Project Management, workplace psychology,

employee development and training, decision making, planning and research

methods and presentation)

3. Degree: M.A. in Near Eastern Studies. (Stopped in December 2007).

Personal Distinctive:

Citizenship: United States.

Language: English.

Mobility: Willing to travel and relocate.

Availability: Able to start with courtesy notice.

References:

Available upon request.

Contact this candidate