Human Resource Manager
Resume:
Caprice M. Varner
***** ********* **., **. ***** Shores MI, 48080
*************@*****.***
Executive Summary
Performance-driven human resource professional with over 17 years of experience in
recruitment and retention, conflict resolution, benefits, compensation, and employment
law. Poses extensive experience collaborating with senior management creating Human
Resource initiatives that support the organizational needs and goals. Known as an
excellent communicator with executive and line level employees, effective decision
maker, and creative thinker with strong organizational skills. Demonstrated working
knowledge of MS Office Suite: Word, Excel, PowerPoint, Access and Outlook, HRIS
systems, Quick-books and applicant tracking software.
Professional Experience
VarCorp Leasing and Consulting, Inc.
Human Resource Business Consultant 01/2013 - Present
Human Resource Company that supports the human resource needs of local businesses.
Implementing initiatives of concern for clients, which included: HRIS systems, recruiting
and retention initiatives, executive and manager coaching specializing in skills that
enhance communication with front line workers and employee relations. Aide’s clients in
creating standard operations procedures for human resource related issues that insure
local, state and federal compliance as well as meeting strategic organization goals.
Preformed performance gap analysis that spearheaded training programs and hiring
standards.
• Oversaw recruitment activities; recruiting qualified talent for positions ranging
from core restaurant staff, finance, accounting, legal and technology fields.
• Utilized e-recruiting and applicant tracking software to fill positions required
while creating internal controls for clients to utilize.
• Consulted multiple clients in various areas of employment laws connected to EEO
compliance, ADA, FLAS, ADEA to name a few.
• Developed and implemented programs and procedures for new hires, performance
evaluations, training and development, disciplinary/termination and counseling.
Enhanced training of line managers on new process and counseling for more
effective communication.
Steve’s World of Foods, Inc.
Director, Human Resources 8/2010 – 12/2012
Steve’s World of Foods, Inc. is a multi-faceted company where I worked my way from
HR generalist to director. The parent company umbrellas: two cafeteria-style quick
service restaurant physical locations, a mobile catering division and two bars. As a direct
report to the president of the company, I actively had a role in the executive decision
making process. Transformed HR from a transactional position to a transformational
department. Conducted extensive analysis of the existing HR organization and
restructured policy and procedures that brought the company on a corporate level up to
HR standards and compliance. Directed human resource functions corporate wide
including: recruiting, hiring practices, onboarding talent and compensation, conflict
resolution and internal investigations. Utilized HR best practices to standardize the
organizational model, to clarify the chain of authority, and role responsibilities.
• Spearheaded stringent compliance with federal, state and local labor and
employment laws throughout the multi-site organization.
• Effectively managed the day-to-day duties at multi-sight locations. Within the
four locations managed, directly supervised six individuals and acted as an HR
Consultant for four independently owned mobile units.
• Conducted complex employment investigations and provided reports for
arbitration and documentation for legal representation.
• Responded to outside agency complaints and on occasion represented the
organization at hearings.
• Lead small group and one-on-one coaching with top and line- managers to
support leadership development and business decision-making. Conducted large
group coaching and training for affected areas and departments.
The Key Club, Inc.
Human Resource Manager 05/2004 – 07/2010
Directly supervised a staff of four. Conducted SWOT analysis to develop hiring plans
and conducted interviews. Performed as a key driver in the design and implementation of
the new hire-training program. Initiated the acquisition of a computerized HRIS system
that cut errors in compensation by 30%, created the first applicant tracking system that
integrated with the current POS (point of sales) and BOH (back of the house) systems.
Charged with linking HR initiatives to the organizations strategic plan.
• Conducted new employee orientation and individualized training/career-pathing –
increased engagement and moral.
• Implemented “Reach-to-Teach” program for mentoring new employees through
coaching and self-paced training.
• Developed rewards programs for employees who adopted the core drivers as
measured though customer satisfaction scores and peer-to-peer reviews.
• Managed full cycle recruitment including job postings, pre-screening of
applicants, interviewing and preparing job offers. Created and maintained
working relationships with qualified resources including local collages and
universities and vocational schools.
• Worked closely with upper management in providing feedback on trends in
turnover, recruiting and talent needs for the business.
Steve’s Soul Food, Inc.
Human Resource Generalist 02/1996 – 04/2004
Employee recruitment and retention, staff development, conflict resolution and
compensation, management of HR records, maintained HR policies for legal compliance.
Developed team-building initiatives and manger coaching in communication and goal
setting. Maintained personnel manuals, job descriptions and manager reports.
• Oversaw recruitment activities by recruiting qualified talent for vacant positions
in the areas of: cooks, wait-staff, line workers, bartenders, managers, office
personnel and drivers.
• Created job postings on both local boards and web-based sites.
• Established a recruitment database of candidates and maintained a list of
prospects for future hiring.
• Created an open communication pipeline between line managers and department
heads for faster time-fill for vacancies.
• Conducted coaching for line managers on the administration of performance
reviews.
Education and Professional Affiliations
Bachelor of Arts, Psychology
• Wayne State University - May 2011
Masters of Science Human Resource Development
• Villanova University - May 2014
Certificate of Learning-Proficient, Assurance of Learning for Graduating HR Students
• SHRM confirms that I possess the basic/essential knowledge required to perform
HR responsibilities as defined by SHRM - May 2014
Society of Human Resource Management
• National Chapter
• Detroit/local Chapter
• Continued attendance in professional development seminars, web-cast and
confrences
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