Customer Service Representative

Isabella Kissoon

Marketing Manager

Lawrenceville, GA

***************@*******.*** - 678 -707-2507

Dedicated marketing graduate intending to obtain a marketing position offering creativity and critical thinking

skills to contribute and grow with the company

as well as gain industry experience.

WORK EXPERIENCE

Marketing Research Recruiter

Schlesinger Associates - Atlanta, GA - 2014 to Present

Responsibilities

-Developed recruiting strategies to identify qualified clients by using various technological and marketing tools

-Evaluated and determined clients to ensure they were the intended target market for research purposes

-Communicated details of assignments with project managers, including but not limited to status updates, and

any issues that were run into

-Maintained relationships with business contacts to gain industry knowledge and obtain referrals

-Managed full recruiting cycle to ensure all goals and quotas were met daily and weekly

-Worked closely with project managers to maximize effectiveness of recruiting process

-Promoted the company, its objectives, programs and achievements to the public at all times"

Administrative Assistant

Apparel Manufacturing - Lilburn, GA - 2014 to 2014

Responsibilities

-Greeted, assisted and directed guests, workers, visitors and the general public

-Answered up to 75 incoming calls daily and handled caller’s inquiries as well as guest inquires

-Received, directed and passed on telephone messages

-Directed the guests and general public to the right staff member

-Provided accounting support by receiving merchandise in as well as billing and invoicing customers and

vendors

-Provided word-processing and clerical support

-Maintained the common filing system and file all letters, orders, and invoices

-Provided administrative services to the office managers and sales representatives"

Career Services Assistant

Westwood College - 2013 to 2014

Atlanta, GA

- Managed complex calendars, including prioritization and coordination of all respective meetings and materials

needed

- Maintained confidentiality in all aspects of client, staff and agency information

- Compiled and processed data based on a defined project to achieve an objective

- Provided administrative support such as clerical duties to include, but not limited to, the use of eDocs,

maintaining documents in the

CampusVue application server, copying, faxing, mailing and ordering supplies

- Interacted with Directors of multiple departments to establish a strong and trusting relationship and leadership

on a regular basis

- Answered incoming calls, ensuring a professional demeanor and clear follow-up and follow through -

Analyzed data and judgment in resolving issues and making recommendations

- Edited and revised client's resumes

Size Matching Specialist

Me-Ality - Alpharetta, GA - 2013 to 2013

Filed nightly paperwork and marketed throughout the mall

- Assisted customers with locating stores within the mall

- Assisted customers with finding sizes throughout the mall

- Kept the scanner neat and orderly so that it maintained a presentable manner

Retail Sales Associate

Osh Kosh B'Gosh - 2010 to 2011

Lawrenceville, GA

- Greeted customers and determined their needs and wants

- Handled cash, credit card, debit card, and check transactions in a timely manner

- Assisted customers in finding fashionable and affordable outfits for children as well as advised customers

on utilization and care of merchandise

- Answered customers' queries and concerns, quoted prices and discounts, and assisted in display of

merchandise

Customer Service Representative

CLEAR Internet - 2010 to 2010

Lawrenceville, GA

- Assisted customers with orders, questions, and concerns through walk-in, emails, and over the phone

- Prepared and serviced accounts for new and existing customers

- Promoted current plans and products to potential customers

- Upgraded services for existing customers and pitch new products and current sales promotions

EDUCATION

BS in Marketing Management

Westwood College - Atlanta, GA

2011 to 2014

SKILLS

Customer Service, Communication Skills, Administrative Assistance, Cash Handling, Presentation, Marketing

Presentations, Marketing Management, Business Analysis, Marketing Research Analyst, Psychographics,

Demographics

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