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Customer Service Sales

Location:
North Bay, ON, Canada
Posted:
August 07, 2014

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Resume:

August *th ****

Attention: Human Resources Toronto Roadshows – Durham Region

I am responding with interest to the position advertised as a Customer Service

Representative with Toronto Roadshows located in the Durham Region. I will be relocating

to Oshawa in September and I am interested in discussing potential career opportunities.

Previously I held the position of Community Engagement Coordinator with the Canadian

Diabetes Association. This position required me to meet both short and long term goals set out by

the Association while working to advocate for Diabetes awareness, adequate care and effective

health management for those affected by Diabetes. In this role I worked collaboratively with

coworkers and volunteers to ensure the effective delivery of the Associations’ mission statement

and goals. In order to deliver and promote the goals and mission statement of the Association I

maintained productive relationships with community partners and health care providers. My

passion for community health and wellness in addition to my verbal and written communication

skills were essential to my success in this role.

As an established fund developer and grant writer I posses management and program

development skills essential to the success of a non-profit organization. Through collaboration

and research I was able to secure the funds necessary to run and implement new programs for

both the Canadian Diabetes Association and the Boys & Girls Clubs of Thunder Bay. Program

development, multi-departmental collaboration and budget preparation are skill sets which I

posses and use on a daily basis.

As an active member of the Thunder Bay Community I have volunteered with several

nonprofit organizations that promote lifelong healthy development of families and individuals.

These opportunities have exposed me to both community needs and the resources available to

service these needs. My volunteer and professional work experience combined with my post

secondary education majoring in Political Science Pre Law with a specialization in Aboriginal

studies suggest I am an excellent candidate for this position. I have attached my resume for your

perusal and should you require any additional information please do not hesitate to contact me.

Thank you for your consideration,

Danica Logan, BA

Danica Logan

799 Ormond Road

Oshawa, Ontario L1K 3B6

ace98c@r.postjobfree.com

Phone: 807- 251-8926

Education

Lakehead University - Bachelor of Arts, Political Science Pre Law 2012

Lakehead University – Bachelor of Arts, Indigenous Learning 2010

Professional Accomplishments

• Led a team of volunteers in planning, organizing and promoting charitable events

throughout the city of Thunder Bay.

• Wrote and completed grant applications and funding proposals resulting in over

$68,000 in received monies for the Boys & Girls Clubs.

• Developed and sustained relationships with external business contacts while

working with the Canadian Diabetes Association.

• Improved the accuracy of budget forecasts for the 2013 -2014 Fiscal period for

the Canadian Diabetes Association.

• Developed and implemented client service programs, which expanded

membership and participation at the Boys & Girls Clubs of Thunder Bay.

• Participated in planning recreational events for children of the Boys and Girls

Club, resulting in a fun and relaxed environment to help children participate in

productive after school programs.

• Organized and planned monthly meetings for interns, employees and volunteers.

Summary of Qualifications

• Excellent verbal and written communication skills

• Fluent in English with working French language skills.

• Committed to providing quality and complete work.

• Self-motivated and quick learner; eager to work in the non-profit sector.

• Works well under pressure while ensuring quality and detail.

• Strong interpersonal and leadership skills.

• Able to summarize information and form conclusions.

• Time management skills; able to set goals and meet deadlines as required.

Employment History

Canadian Diabetes Association. Thunder Bay, ON. March 2013 – August 2014.

As the Community Engagement Coordinator I worked collaboratively with staff and

volunteers to ensure the effective delivery of the Association’s community based

engagement and volunteer led development initiatives as developed by the National

Community Giving team. Responsible for the execution of new business opportunities in

all areas of Community Engagement including; Team Diabetes, Run for Diabetes, 3rd

Party Events, Service Clubs, Workplace and Employee Engagement as well as the annual

Residential Campaign.

Boys and Girls Clubs of Thunder Bay Thunder Bay, ON. May 2012 – March 2013.

Contract Fund Developer position. Responsibilities included but were not limited to;

grant writing, organizing large scale fundraising events, program development, reporting

to board of directors and completion of municipal, provincial and federal funding

applications.

Boys and Girls Clubs of Thunder Bay Thunder Bay, ON. May 2012 – March 2013.

Part Time Youth Worker who responsibilities include; planning and organizing

child/youth community and after school programs, training and supervising volunteers,

ensuring effective program delivery and liaising with parents, schools, law enforcement

and other community groups/organizations

Bingwi Neyaashi Anishinaabek Thunder Bay, ON. January 2012 –April 2012.

Lakehead University student placement position with Bingwi Neyaashi Anishinaabek

First Nation and the subsidiary Papasay Management Corporation. Placement

responsibilities included website development, liaising with community elders,

researching community economic development opportunities and developing social and

cultural preservation tactics.

Lifestyle Insurance Thunder Bay, ON. May 2011- September 2011.

Summer student who provided general administrative and clerical support; held and

received detailed messages, accepted and distributed messages and mail to appropriate

brokers, responsible for typing reports, memos, customer claims and other

correspondence, organized file room and responded to questions from the customers and

the public.

MBNA/Bank of America. Gloucester, ON. June 2010 - September 2010.

Employed and trained as a customer care marketing specialist. Worked in a fast paced

exciting sales environment with a strong emphasis on customer satisfaction and needs.

Provided high quality product promotion and sales through in bound customer calls.

North Grenville Cooperative Learning Center and Preschool. Kemptville, ON.

June 2008 – August 2008.

Summer Co-op Student who provided the supervision of children between the ages of

three and ten, prepared lunches, planned scheduled daily activities for the children and

assisted preschool staff with various upkeep tasks

Professional Memberships and Associations

• Lakehead Fundraising Association

• SHIFT: Thunder Bay Young Professional Network

• Thunder Bay Chamber of Commerce

• Thunder Bay Business Women’s Network

Additional Training

• Valid Class G Drivers License

• Current First Aid Certification

• Peoples First Resources: Fund Development Workshop level 2, 2013

• Peoples First Resources: Fund Development Workshop level 1, 2012

MBNA/Bank of America Code of Ethics, July 2010

MBNA/Bank of America Anti Money Laundering Course, August 2010

WHIMIS Training, June 2008

Volunteer Work

• Thunder Bay Business Women’s Network

• Volunteer Board Member for the Thunder Bay Business Women’s Network.

• Lakehead University Social Work Student Association.

Vice President, September 2009 – April 2010.

Event Coordinator September 2008 -2009.

General member, Sept 2007 – September 2009.

• Thunder Bay BigBrothers BigSisters.

In school mentor, Sept 2008 – January 2012.

• Children’s Aid Society of Ottawa.

Summer Student Volunteer, April 2009 – Sept 2009.



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