Customer Service Sales
Resume:
Attention: Human Resources Toronto Roadshows – Durham Region
I am responding with interest to the position advertised as a Customer Service
Representative with Toronto Roadshows located in the Durham Region. I will be relocating
to Oshawa in September and I am interested in discussing potential career opportunities.
Previously I held the position of Community Engagement Coordinator with the Canadian
Diabetes Association. This position required me to meet both short and long term goals set out by
the Association while working to advocate for Diabetes awareness, adequate care and effective
health management for those affected by Diabetes. In this role I worked collaboratively with
coworkers and volunteers to ensure the effective delivery of the Associations’ mission statement
and goals. In order to deliver and promote the goals and mission statement of the Association I
maintained productive relationships with community partners and health care providers. My
passion for community health and wellness in addition to my verbal and written communication
skills were essential to my success in this role.
As an established fund developer and grant writer I posses management and program
development skills essential to the success of a non-profit organization. Through collaboration
and research I was able to secure the funds necessary to run and implement new programs for
both the Canadian Diabetes Association and the Boys & Girls Clubs of Thunder Bay. Program
development, multi-departmental collaboration and budget preparation are skill sets which I
posses and use on a daily basis.
As an active member of the Thunder Bay Community I have volunteered with several
nonprofit organizations that promote lifelong healthy development of families and individuals.
These opportunities have exposed me to both community needs and the resources available to
service these needs. My volunteer and professional work experience combined with my post
secondary education majoring in Political Science Pre Law with a specialization in Aboriginal
studies suggest I am an excellent candidate for this position. I have attached my resume for your
perusal and should you require any additional information please do not hesitate to contact me.
Thank you for your consideration,
Danica Logan, BA
Danica Logan
799 Ormond Road
Oshawa, Ontario L1K 3B6
*************@*****.***
Phone: 807- 251-8926
Education
Lakehead University - Bachelor of Arts, Political Science Pre Law 2012
Lakehead University – Bachelor of Arts, Indigenous Learning 2010
Professional Accomplishments
• Led a team of volunteers in planning, organizing and promoting charitable events
throughout the city of Thunder Bay.
• Wrote and completed grant applications and funding proposals resulting in over
$68,000 in received monies for the Boys & Girls Clubs.
• Developed and sustained relationships with external business contacts while
working with the Canadian Diabetes Association.
• Improved the accuracy of budget forecasts for the 2013 -2014 Fiscal period for
the Canadian Diabetes Association.
• Developed and implemented client service programs, which expanded
membership and participation at the Boys & Girls Clubs of Thunder Bay.
• Participated in planning recreational events for children of the Boys and Girls
Club, resulting in a fun and relaxed environment to help children participate in
productive after school programs.
• Organized and planned monthly meetings for interns, employees and volunteers.
Summary of Qualifications
• Excellent verbal and written communication skills
• Fluent in English with working French language skills.
• Committed to providing quality and complete work.
• Self-motivated and quick learner; eager to work in the non-profit sector.
• Works well under pressure while ensuring quality and detail.
• Strong interpersonal and leadership skills.
• Able to summarize information and form conclusions.
• Time management skills; able to set goals and meet deadlines as required.
Employment History
Canadian Diabetes Association. Thunder Bay, ON. March 2013 – August 2014.
As the Community Engagement Coordinator I worked collaboratively with staff and
volunteers to ensure the effective delivery of the Association’s community based
engagement and volunteer led development initiatives as developed by the National
Community Giving team. Responsible for the execution of new business opportunities in
all areas of Community Engagement including; Team Diabetes, Run for Diabetes, 3rd
Party Events, Service Clubs, Workplace and Employee Engagement as well as the annual
Residential Campaign.
Boys and Girls Clubs of Thunder Bay Thunder Bay, ON. May 2012 – March 2013.
Contract Fund Developer position. Responsibilities included but were not limited to;
grant writing, organizing large scale fundraising events, program development, reporting
to board of directors and completion of municipal, provincial and federal funding
applications.
Boys and Girls Clubs of Thunder Bay Thunder Bay, ON. May 2012 – March 2013.
Part Time Youth Worker who responsibilities include; planning and organizing
child/youth community and after school programs, training and supervising volunteers,
ensuring effective program delivery and liaising with parents, schools, law enforcement
and other community groups/organizations
Bingwi Neyaashi Anishinaabek Thunder Bay, ON. January 2012 –April 2012.
Lakehead University student placement position with Bingwi Neyaashi Anishinaabek
First Nation and the subsidiary Papasay Management Corporation. Placement
responsibilities included website development, liaising with community elders,
researching community economic development opportunities and developing social and
cultural preservation tactics.
Lifestyle Insurance Thunder Bay, ON. May 2011- September 2011.
Summer student who provided general administrative and clerical support; held and
received detailed messages, accepted and distributed messages and mail to appropriate
brokers, responsible for typing reports, memos, customer claims and other
correspondence, organized file room and responded to questions from the customers and
the public.
MBNA/Bank of America. Gloucester, ON. June 2010 - September 2010.
Employed and trained as a customer care marketing specialist. Worked in a fast paced
exciting sales environment with a strong emphasis on customer satisfaction and needs.
Provided high quality product promotion and sales through in bound customer calls.
North Grenville Cooperative Learning Center and Preschool. Kemptville, ON.
June 2008 – August 2008.
Summer Co-op Student who provided the supervision of children between the ages of
three and ten, prepared lunches, planned scheduled daily activities for the children and
assisted preschool staff with various upkeep tasks
Professional Memberships and Associations
• Lakehead Fundraising Association
• SHIFT: Thunder Bay Young Professional Network
• Thunder Bay Chamber of Commerce
• Thunder Bay Business Women’s Network
Additional Training
• Valid Class G Drivers License
• Current First Aid Certification
• Peoples First Resources: Fund Development Workshop level 2, 2013
• Peoples First Resources: Fund Development Workshop level 1, 2012
MBNA/Bank of America Code of Ethics, July 2010
•
MBNA/Bank of America Anti Money Laundering Course, August 2010
•
WHIMIS Training, June 2008
•
Volunteer Work
• Thunder Bay Business Women’s Network
• Volunteer Board Member for the Thunder Bay Business Women’s Network.
• Lakehead University Social Work Student Association.
Vice President, September 2009 – April 2010.
Event Coordinator September 2008 -2009.
General member, Sept 2007 – September 2009.
• Thunder Bay BigBrothers BigSisters.
In school mentor, Sept 2008 – January 2012.
• Children’s Aid Society of Ottawa.
Summer Student Volunteer, April 2009 – Sept 2009.
Contact this candidate