Customer Service Representative
Resume:
KIARA J. MUIRHEAD
*****.*.********@*****.***
OBJECTIVE
To acquire a challenging career to utilize my strong organizational and professionals skills to serve a higher purpose.
I seek to assist the company in excelling while taking on a new position to further enhance my skills and ability.
EDUCATION
Central Michigan University, Southfield, MI Expected Graduation: December 2015
Master of Science in Administration Current GPA: 3.85
Concentration: Healthcare administration
Western Michigan University, Kalamazoo, MI Graduated: December 14, 2013
Bachelor of Science Magna Cum Laude
Major: Interdisciplinary Health Services
Minor: Management
Walker Medical Instructional Services, Walker, MI July 2010
Certified Nursing Assistant
WORK EXPERIENCE
Priority Health, Customer Service Representative- Call Center Southfield, MI December 2013- Present
Assist members in locating health care facilities and doctors.
Maintain accurate documentation of information obtained and provided to member
Provide coverage details for individual HMO/PPO, Medicaid plans and dental coverage
Respond to all member/provider inquiries and complaints, review claims and collect electronic payment for
accounts
Borgess Medical Center- Human Resource Intern Kalamazoo, MI August 2013- December 2013
Inputed tuition reimbursement data
Generated payroll deduction reports
Wrote and sent out company information letters
Performed application screening/tracking of potential candidates
Spectrum Health- NRS, Home Health Aide/ CNA Kalamazoo, MI June 2013- December 2013
Supervised resident to ensure his/her safety
Prepared nutritional meals according to dietary plan
Assisted resident with brain/spinal cord injuries with activities of daily living
Managed daily cleaning of the household in accordance with cleaning standards
Housing Resources, Residential Support Staff Kalamazoo, MI May 2013- December 2013
Organized inventory of new supplies
Distributed medication to 25 residents
Maintained a clean and sanitary environment
Provided supervision for 49 mentally disabled residents
HCR Manor Care, Certified Nursing Assistant Kalamazoo, MI July 2010- December 2013
Assisted residents to maintain independence
Assisted residents with activities of daily living
Protected and promoted 10 residents rights per shift
Obtained specimens, weights, and vital signs of 10 patients per shift
HCR Manor Care- Crestview, Dietary Aide Grand Rapids, MI July 2009-July 2010
Served food to 89 residents
Ensured that safety measures were implemented in the kitchen
Trained 4 new staff on correct dish washing procedures, storage, and tray line
Made arrangements for serving the food and checking the quality of food before serving to the patients
effectively
GRPS WIA, Youth Employee Grand Rapids, MI February 2009-Sept.2009
Great Clips, Receptionist Kentwood, MI August 2008-February 2009
Wendy’s, Crew Grand Rapids, MI March 2007-August 2008
PROFESSIONAL MEMBERSHIPS
Delta Sigma Theta Sorority, Incorporated, Southfield Alumnae
COMMUNITY SERVICE
January 2012- Present
Project Uplift, HIV/AIDS Representative
October 2013
City Commissioner Campaign
September 2009- October 2013
Young Life
August 2012 and 2013
WMU Fall Welcome. Volunteer
May 2011-May 2013
HCR Manor Care, Activities
ACHIEVEMENTS & ACTIVITIES
December 2013
Magan Cum Laude
January 2012- 2013
Youth Leader, Young Life
January 2012- 2013
President,Treasurer, Project Uplift, Fall 2012
December 2011- 2013
Dean’s List, Recipient, WMU
July 2010-2013
First-Aid, AED, CPR Certification
May 2012
Employee of the Month
September 2011-April 2013
Treasure, Historian, Multicultural Student Healthcare Association
September 2011-April 2013
Treasurer, Love. Live. Lupus
September 2011- December 2012
Member, Latino Student Alliance
September 2011- December 2012
Member, Health Professional Society
September 2010- November 2013
Member, You Beautiful Black Woman
SPECIALIZED SKILLS & TRAINING
Recipient Rights
People Soft
Taleo
Applicant Tracking
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