IT Engineer
Resume:
Michael Roach
Little Elm, TX 75068
*************@*****.***
CERTIFICATIONS
CompTIA A+ Certified 9/02
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Microsoft Certified Professional 10/30/02
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Microsoft Certified Systems Administrator 12/04/02
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Microsoft Certified Systems Engineer 1/8/03
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CCNA 8/2008
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WORK EXPERIENCE
Clarity Technology (Contracted to Restoration Hardware) 2014 to Present
IT Depot Inventory Tech
Created a depot area in the distribution center for IT equipment. Designed it with MS Visio and
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built the shelves and racks.
Set-up an inventory and started an asset system for the IT equipment.
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Receive and ship out POS equipment for the various RH galleries.
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Repair the POS equipment which come in and get them back working.
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Self-Employed (Contract Employment) 2011 to Present
Field Technician
Responsible for providing onsite support and repair of POS systems for retail stores such as: Wal-
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Mart, Jack in the Box, Whataburger, Dollar General and Home Depot.
Break/fix of NCR and IBM POS machines and peripherals (scanners, printers, scan guns, scales,
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etc…).
Responsible for supporting a territory of up to a 300 mile radius.
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Installed and replaced printers and PC’s for various government agencies.
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Managed groups of people for various projects and contracts.
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Repaired and installed various electronic equipment (televisions, desktops, laptops, printers,
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security systems and sound systems)
Ran up to 2000’ of various cabling (Cat 5, Cat 6, HDMI, Speaker wire, and Video wiring)
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Set-up a complete network room. Installed switches, patch panels and routers.
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Replaced multiple servers and UPS’s.
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DCP Midstream, Midland TX 3/07 to 3/11
Desktop Support
Provide all desk side support to all employees in the office using Windows XP.
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Provide all desk side support to the plants in the surrounding areas using Windows XP.
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Perform hardware troubleshooting and repairs including laptops, desktops and servers.
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Perform software troubleshooting and repairs including Microsoft Office, operating systems, and
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client specific software.
Set-up and move offices for all employees including phones, desktops, and wiring.
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Reimaging, PC replacement, installing printers, connecting wireless, and data swapping.
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Michael Roach
1525 Castle Creek Dr
Little Elm, TX 75068
*************@*****.***
Siemens Business Services, Big Spring, TX
Desktop Support 5/03 to 3/07
Outsourced to a call center in Big Spring
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Provide all desk side support to over 350 employees using Windows 2000
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Perform all hardware and software trouble-shooting and repairs
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Provide the hands and eyes for all network issues
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Provide the hands and eyes for all telecom issues
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Freightliner of Odessa, Odessa, TX 5/98 to 4/02
Warranty Manager / IT Support
Filed claims, posted receivables, and worked with the in-house system to close customer’s
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invoices
Installed operating systems and third party software on client computers, troubleshot client side
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and network connectivity problems for users on Local and Wide Area Networks employing 2000,
NT and 9x operating systems.
EDUCATION
I was an Honor student while I was in college and earned an honors diploma in high school. I was also in
the top 10% of my high school graduation class of over 600 students.
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