Sales Customer Service

Michelle L. Sabo

*** **** *** **. **** Yan, NY 14527

Telephone: 315-***-**** Email: *********@*****.***

Career Objective

Organizational Communications position that maximizes my business, writing,

editing, design, marketing, sales and interviewing skills. A position

which offers opportunities for client contact, creativity and merit-based

advancement.

Skills Interpersonal Communication - Marketing - Print

Production

Public Speaking - Research Analysis - Campaign

Coordination

Special Events Management - Speech Writing

- Publication Design

Computer Skills Microsoft Word - PowerPoint - PhotoShop

MS Publisher - Excel

Work Characteristics Creative problem solver- Collaborative team player

- Customer focused

Able to handle multiple tasks - Quality

conscious - Deadline Oriented

Experience

January 2013 - January 2014 - Product Specialist, Interior Segment -

Guardian Industries - Geneva, NY

Initial responsibilities included, positioning Guardian as the premier

provider of interior glass as a Customer Account Manager for the Registered

Dealer Program providing new dealer recruitment, regional support to

existing dealers and create a synergy between all channels of the float

glass process. Researched and provided lead generation for the sales team,

organized and ordered all promotional materials for sales presentations and

trade shows. Performed cold calls and office visits for the purpose of

promoting the interior glass products all while generating leads and

reporting back pertinent market information.

Achievements: Reached initial goal of recruiting 100 new dealers into

the network within the first 8 months.

Supported a growth oriented sales and marketing plan, to achieve

a sales growth of 26% from the prior year .

2011- 2013 - Customer Account Manager, Indoor/Outdoor Manager- Rent-a-

Center - Penn Yan, NY

Initial responsibilities included sales and route management. Managing

projected sales through customer service and telemarketing. Training of

Customer Account Representatives

2009-2011 Sales Representative/Retail - Verizon Wireless/Go Wireless -

Canandaigua, NY

Initial responsibilities included sales both in the personal, retail and

small business outside sales sectors.

Achievements: Designed marketing flyer for small business sales, which is

still used in circulation.

Met and exceeded sales goals for last 6 months

2007-2009 Assistant Director of Admissions Counseling- Keuka College Keuka

Park, NY

Initial responsibilities included overseeing job responsibilities of

admissions counselors in their recruitment of prospective students. In

charge of training and helping with the transition into the position.

Other responsibilities included recruitment and territory analysis of

transfer and international students as well as aid in the process of

transcript evaluations, financial aid guidance, and evaluating applications

for admission.

Achievements:

Met recruitment goals every semester for 9 semesters

Established Phi Theta Kappa scholarship for transfer students

Wrote and obtained a grant for employees to attend an advancement

conference

Maintained involvement in the college's Multi Cultural Diversity Task Force

2004-2007 Admissions Counselor-Keuka College Keuka Park, NY

Recruitment and territory analysis of prospective students from New York

City, Long Island, New Jersey, Philadelphia, Connecticut, Massachusetts,

Rhode Island and the Lower Hudson Region of NYS. Other responsibilities

included analyzing research from territory and designing new marketing

pieces for my specific market. Also, application review for admission and

for merit-based scholarships.

Achievements:

Increased recruitment goals by 1% every year

Helped establish Multi-Cultural Diversity Task Force

Researched and helped design over 20 marketing pieces

Wrote and delivered 4 presentations to both the Board of Trustees of Keuka

College and the Alumni Executive Council and the representative for

Admissions.

Helped facilitate all aspects of Open Houses, Scholarship Days and New

Student Orientations

2004 October-March Event Planning- Mercy Flight Central Canandaigua, NY

Facilitated and administered all aspects of a fundraiser for a non-profit

emergency care organization. 130 hour internship that helped gain

marketing, time management, leadership and communication skills

Achievements:

Helped raise over $1,600 for the vital service

Designed and composed event flyers and press releases

Education Keuka College -2004

BA in Organizational Communication with minors in both English and

Marketing

GPA 3.6 in major

References:

Amanda Harris - Professor of Communication Studies (retired) -Keuka College

Telephone: 315-***-****

Janet Humphrey - Inside Sales Manager - Guardian Glass

Telephone: 315-***-****

Tim Lyons - Store Manager - Rent A Center

Telephone: 315-***-****

Matthew Dean

Care Manager Assistant

Catholic Charities Community Services

Telephone: 315-***-**** ext. 511

Contact this candidate