Customer Service Quality

Anik Shamir

Ph: 587-***-**** Email: ****.******@*****.***

**** * ****** **, *******, Alberta T2P 5N6

Professional Training in SAP

Bachelor of Technology, Arora Technological Research Institute, India

Summary:

• Over 7 years of experience as Quality Assurance Analyst in the field of Software Quality Assurance and testing

• Hands on experience in testing application built on Client Server, Web, UNIX and Mainframes environments

• Hands on experience in SDLC (Software Development Life Cycle), Testing Life Cycle, Project Life Cycle, Project Management

Life Cycle and Dynamic modeling tools like (Unified Modeling Language and RUP-Rational Unified Process)

• Experienced and expertise in performing Manual, Automated, Black box, Sanity, Smoke, Functional, Negative, Regression, System

Integration (SIT), User Acceptance (UAT), Load /Performance/Stress, Security, Cross Browser Compatibility and Cross Platform

Testing

• Excellent knowledge of Industry standards like SEI, CMM, IEEE and ISO standards

• Experienced in creating and updating Templates for Test Plans, Test Cases, Test Matrices, Requirement Traceability Matrix,

Recourse Management Plans, etc

• Experienced in using testing tool such as Quick Test Professional, Load Runner, and Quality Center

• Experienced in testing and verifying Business Functionality, Database, Security Standards for different client/server applications in

the areas of Insurance, Banking, Finance, Credit Lending and Asset Management for different clients specializing in Insurance

Industry, Financial Industry and Credit Lending Industry

• Very strong analytical and presentation skills, documentation skills, problem-solving techniques, proven leadership qualities with

emphasis on individual and team effort backed by excellent communication skills

Skills:

• Operating Systems: Mainframes (MVS, TSO, SUPFI, File Aid and IMS), HP-Unix, Linux, Windows

• Programming Languages: C, C++, VC++, TSL, PL/SQL, Java, JDBC, Java Beans, Java Script,

Servlets, ASP, Visual Basic, VB Script, HTML, DHTML, XML and UML

• RDBMS: Oracle 10g, DB2, SQL Server 6.5, MySQL

• Automated Tools: Quality Center 10, Quick Test Professional 10, Load Runner 10, Jira

• Other Tools: Web Client, Rational Unified Process, Visual SourceSafe

• Packages: MS-Office, MS-Project, Adobe-PDF, Power Point, Visio

Aug 2013 to July 2014 Vancity Bank, BC iOS Native and Mobile Web Banking QA Analyst

Vancity Bank provides Mobile Banking Solutions to better respond customer needs and to make customers life easier. Using the National

Bank mobile application solution, customers can get bank balance and view activities on all National Bank accounts, Transfer between

these accounts, Pay Bills, Use Interact fund transfers to send money to any person with a cell phone or email address, Use interactive

tools to calculate mortgage payments and evaluate financial needs for retirement, Manage Client-Card limits, Personalize the limits

available on that card, Lock client card, One-touch to get in touch with us, Talk to a customer service representative, Increase

MasterCard credit limit, Make the most of browsing experience by using the icons on the login page and on the tab bar, Find a branch or

an ABM using the Locator and Program reminders for you upcoming transaction.

Technologies: Quality Center 9.0, J2Me, Java, JavaScript, SQL Server, MS Access, IOS, Android, Blackberry OS, Perfecto, WML,

WAP, Websphere, Web 2.0, XML, SAP, UNIX, Oracle Siebel CRM Finance 8.0, Oracle, WML, WAP, Device Anywhere, ACRA Crash

Report, Eggplant, Microsoft Device emulator, IOS, Window Mobile, Symbian, Jira HP Palm Web OS.

Du ties:

• Involved in this project as Senior QA Analyst in Mobile Banking and ATM Application

• Involved in the project kick-off meeting to discuss the goal and agenda

• Documented Master test strategy, Master test plan based on project document

• Created test scenarios using standard Test Scenario templates that were created based on IEEE standards

• Provided test scenarios to the business analyst and requested sign off on the test coverage

• Organized test data and test environment requirements meeting with the DBA and system analyst

• Created test case by incorporating both positive and negative testing scenarios and mapped the test data to the specific test cases

• Created different set of test cases for IPhone and Blackberry devices

• Executed test cases to validate Cross platform functionally features

• Executed test cases on different simulators from Apple, Blackberry and Google

• Validated mobile banking application by verifying bill payments, cancel payments, transfer, email money, cancel pending email and

view statements

• Validated the Integration functionality by executing System Integration test cases

• Ensured the stability of the complete system by performing End to End testing by executing End to End test cases

• Reported defects to the development team using Quality center with proper priorities and severities

• Provided daily execution and defect report to QA lead using customized reports from Quality Center

• Performed Regression testing by retesting the functionality after defect fixes on mobile banking application

• Reported and tracked the defects using Quality Center

• Involved in the creation of UAT testing by creating UAT test plan, UAT test scenarios and UAT test cases

• Requested specific test data and environment for UAT testing activities

• Provided training to the end users on testing and defect tracking process

• Defect Tracking and Reporting using Quality Center

July 2012 to Aug 2013 Servus Credit Union, AB Credit Monitoring System QA Analyst

Credit Monitoring System (CMS) application is a combination of web user interface and business rules system. CMS application is

being replaced with a new credit adjudication system called Adjudicaide, this application is built on UNIX platform and consists of

Credit Business Rules. Adjudicaide application performs adjudication on the credit card applications and provides decision to the

customer online.

Technologies: Quality Center 10.0, Quick Test Professional 9.2, Oracle 11g, Unix, Java, Java Script, Windows XP/7, Office 2010,

Microsoft Content Management Server, Visual Studio, HTML, XML, Windows NT, MS-Office, MS-Project.

Duties:

• Interacted with BA and End Users to understand the requirements and the business process

• Involved with the QA lead in creating test strategy and test plan based on requirement

• Created test scenarios using standard test scenario template and organized test scenario review meeting with the BA

• Used HP Quality Center for test management, test execution and defect tracking

• Created test cases in the test plan tab of Quality Center and mapped them to requirements using requirements coverage tab to ensure

the traceability of test cases with the requirements

• Included data parameters in the test cases in Quality Center

• Organized test cases for execution by creating test sets based on the type of testing

• Executed both manual and automated test cases from Quality Center test lab by Integrating it with Quick Test Professional

• Performed system testing, integration testing, regression testing, load testing

• Tested Adjudicaide application with Business logic and Business rules by performing both positive and negative testing

• Performed Business Rules testing by understanding the formulas of the rules with the help of SME

• Executed extensive backend database testing by performing Data Mapping, Data Validation, Data Integrity by SQL with the help of

TOAD

• Performed User Acceptance testing with the help of end users

• Documented automation test strategy based on project requirements

• Performed Regression testing using HP Quick Test Professional by automating all the manual test cases

Nov 2011 to Jun 2012 Shaw Communications, AB Data Warehousing & BI Reporting QA Analyst

The System involves building a Data Warehouse system to improve overall quality and productivity of existing processes and

deploying reliable and accurate information. Extracting data from different sources like Oracle, Flat files, External files and transformed

the data based on Business requirements using Informatica component container and loading into Oracle target database, by running the

graphs. The complexity of the project was enhanced by the fact that the OLTP system was also under parallel development.

Technologies: Quick Test Professional 9.2, Quality Center 9.0, Informatica, SAP BI, SAP CRM, SAP EasyWeb, Oracle Siebel 7.0,

Java, Java Script, EJB, J2EE, Web-Sphere, XML, SOAP, UNIX, OBIEE, Oracle9i, PL/SQL, Web-logic, and HTML.

Duties:

• Involved in creation of Test Plan with the help of QA Manager and QA Lead to test Shaw Communications

• Requested test data from the DBA based on the test scenarios and performed sanity checks on the test data to ensure completeness

according to the test cases

• Mapped the test data to the test cases for test execution purpose

• Performed sanity, system, black box, integration, interoperability, end to end, user acceptance and load performance and stress

testing

• Indentified and reported defects to the development team with proper priorities and severities using Quality Center

• Performed retesting and regression testing on the new builds that are deployed after code changes

• Reported the status of testing activities to QA Manager on regular basis with the help of Status Reports

• Created Test Scripts for testing of internal web application using Quick Test Professional 9.0

• Responsible for documenting errors, their resolution, as well as performing extensive Regression Testing

• Extensively used Quality Center 9.0 to handle Test Management and also for Bug Tracking

• Provide daily test planning, test execution and defect tracking status reports to the management

Feb 2010 to Oct 2011 RedRiver Insurance, MB Ratabase Quote Online QA Analyst

Web Online Quote application is used by RedRiver Insurance by implementing a Quote Engine called Ratabase to an existing

architecture. This is a COTS product that will be integrated with existing set of systems and architecture to provide automated Quote

process.

Technologies: Quick Test Professional 9.0, Quality Center 9.0, SAP FICO, SAP CRM, Ratabase, Java, XML, DB2, Mainframes

(Rumba, File-Aid, MVS, TSO, SPUFI, IMS, SPF), COTS

Duties:

• Performed manual testing and automated testing of Quote application using Mercury Test Suite

• Performed system testing, Integration testing, Regression testing, Functional testing, Stress testing and Load testing

• Configured Quality Center according to the project needs

• Created Test Plan, Test Cases and Expected Results for Quote Online and Regression capabilities in Quality Center

• Performed Regression testing on GUI screens using QTP

• Performed back end testing extensively by using SQL queries

• Opened Trouble Reports in Quality Center and worked with development for resolution

Feb 2007 to Nov 2009 Ministry Of Health Wait Time Information System QA Analyst

Ministry of Health and Long-Term Care (MOHLTC) Wait-Time Information System (WTIS) is a provincial patient-centered system that

provides timely and accurate reporting of wait-times to the public from hospitals. The WTIS was implemented alongside the provincial

Enterprise Master Patient Index (EMPI) and provides clinicians, administrators and system managers with the tools to help ensure that

patients receive timely access to quality care.

Technologies: Quick Test Professional 9.0, Quality Center 9.0, Load Runner 8.0, .NET 3.5, Windows XP, SQL server 2008, Microsoft

BizTalk Server, SSL certs, IIS 7, C#, ASP.net, CASE tools

Duties:

• Gathered the requirements from the BA and understood the requirements

• Created test cases based on the requirements by interacting with the BA and SME

• Prepared test data based on the requirements and ensured that the data is configured properly in the database

• Mapped the test data to the test cases for test executing purpose

• Executed test cases for System, Integration, Smoke and End to End testing

• Participated in UAT testing activities by working along with the end users

• Used Quality Center for test planning, test execution and test analysis

• Generated on demand testing reports and produced to the QA Manager

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