Customer Service Representative

JOSÉ H. PESANTES FLORES

The Village Apts. **** Southwestern Blvd# 2007 Dallas, Texas 75206

M 787-***-**** ***************@*****.***

Summary

Six or more years of experience on the call center/ customer service environment. During that time I acquired vas office

experience in related duties. I am looking for a position on Office or Customer Service area to provide the best of my

knowledge.

CUSTOMER SERVICE EXPERIENCE

Delivery Driver 2014-Present

Jimmy John’s

As a Jimmy John’s Gourmet Sandwiches Delivery Driver the individual is expected to obey and work according to the

company’s guidelines and health standards. The main job role is deliver food products. Some of the job skills include: Obey all

road signs, Keep records of all the drives, Know how to perform simple vehicle maintenance, Be able to loading and unload

goods, Inform supervisors of vehicle problems, Drive to and from delivery destinations, Know how to interact with customers.

Customer Sales and Service Representative 2010-2012

One Link Communications: Digital Conversion Project

Handled a high influx of store customers, providing service for over 650 customers in store per month. Manage Update

and Adjust Accounts, Retention, Technical Troubleshooting, Monitor Trainee Recruits, Schedule Install and Service

Appointments, Upgrade and improve sales techniques according to marketing trends to Increase Sales Quota .

Customer Service Representative 1999-2004

Casiano Communications Call Center

Inbound calls respondent for Verizon Wireless, Altec Lansing, Citibank, Banco Popular, Kellogs, Oriental Bank and

Revista Imagen clients. Responsibilities included:

• For Verizon customers, conducted marketing and sales of new product or offers.

• For Altec Lansing, provided technical support.

• Citibank – enrollment of new customers who wanted to opened a new credit card.

• Banco Popular, Kellogs and Revista Imagen answered questions to inquiring customers about new offers and new

products.

Clerk 1997-2000

Erwin Rodriguez & Associates

• Responsibilities included answered phones, screened inbound correspondence; draft and format correspondence;

performed filing, data management, drafted and edited office memos; assisted with all other administrative duties.

EDUCATION

Bachelor of Arts, UNIVERSIDAD OF PUERTO RICO, Recinto de Rio Piedras, Puerto Rico

LANGUAGES: SPANISH, ENGLISH, and BASIC AMERICAN SIGN LANGUAGE

SKILLS

Bilingual (Spanish and English); leadership skills; extensive knowledge in various software such as Word, Excel, Power

Point, electronic communication; organized and strong work ethic; adaptable and p assionate about quality customer

service

References Available Upon Request

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