Project Manager Training

Marcia A Cummings ***********@*****.*** 513-***-****

QUALIFICATION SUMMARY

Experienced professional with a unique combination of technical expertise, business

leadership, and design and production support to lead the delivery and implementation of mission-critical

software systems.

10 years of Epic Systems implementation experience including validation, build,

training, testing, file conversion and integrated support specifically targeting Cadence, Prelude, Referrals, ADT,

Resolute Professional/Hospital Billing applications for Ambulatory, Hospital Outpatient and Inpatient workflows.

Knowledge of Meaningful Use Patient Access objectives.

Epic Cadence and Hospital Outpatient Department (HOD) certified through 2014 plus

strong build experience in Referrals and Prelude.

SKILLS OVERVIEW

Languages: HL7, Visual Basic, VBA, UniBasic, COBOL, PostgreSQL

Databases: Oracle, MS SQL Server, UniData, Microsoft Access, FileMaker Pro

Applications: Datatel Colleague, EPIC Systems, Microsoft Office (Expert Level), Microsoft Project, Microsoft

Visio

Operating Systems: Windows, Open VMS, UNIX, Linux

Other Skills: Extensive experience with System Design & Analysis (SDLC), Data Modeling, Extraction,

Transformation and Loading (ETL), Workflow Analysis

Epic Master Files: DEP, EMP, SER, EPT, PRC, EDP, EAP, HRX, PLS, CER, WQF, RFL, AGY, CMG, POS, CMP, ECL,

E2N, E2U, E2R, E1B, E1C, E1D, LQL, LQR, SSA, SGR

PROFESSIONAL EXPERIENCE

EPIC IMPLEMENTATION

Workflow Analysis

v Observed assigned departments to document current state workflows and identify workflow variations

between like departments.

v Interviewed Outpatient and HOD non-clinical staff to identify gaps in model workflow.

Departments: Endoscopy, Neurology, Cath Lab, Oncology Center, Outpatient Therapy,

Respiratory Therapy, Cardiopulmonary Rehab, Anti-Coagulation Clinic, Outpatient Nutrition, Trauma

Surgery Follow-Up, Telemedicine, Vision, Diabetes, Octogenarian Care, Home Health agency, Pathology

Lab, Behavioral Medicine, Obstetrics

v Interviewed department administrators to identify network issues, training needs, workflow changes

and security assignments to ensure site preparedness.

v Gathered information from the Application Analysts to establish future state workflows to be utilized for

upcoming deployments.

v Advised Patient Access/Revenue Cycle Project Managers and Leads on key enhancement points for

future implementations.

v Utilized Microsoft Visio, Excel and Word to document future state workflows for approval. Uploaded to

SharePoint.

HOD Coordinator/Cadence Analyst

v HOD Co-Lead/Liaison: Coordinated HB, PB, Cadence, Ambulatory, ClinDoc, Security analysts and

stakeholders for build, training and integrated testing efforts.

v Contributed to the implementation plan; defined activity processes to determine build tasks,

dependencies and estimated task schedule. Used Microsoft Project and Excel to maintain project milestones

and deliverables tracking logs.

v Reconfigured Referral Scheduling Status and Auto Status Assignments to meet departmental

requirements.

HOD build team member assigned Cadence/Prelude and Referral tasks; built visit types, resource pools,

v

advanced visit types, panels. In addition, built Inpatient, HOD Referral and procedure schedulable orders;

modified the Order composers to assist in timely and accurate scheduling.

v Built Patient, Referral and Schedule Orders workqueues worked by Admissions, Outpatient, Specialty

and HOD registration.

v Setup Transcribe Orders; added to Front Desk Users menus and shortcut menus.

v Migrated INI items from POC to TST to MST and PRD using Data Courier. Identified and resolved issues

between MST, TST and PRD environments.

Instructional Designer/Principal Trainer

v Developed Epic Cadence/Prelude and HOD courseware incorporating facility’s workflows, policies and

procedures; included User’s Manuals, Pocket Guides, Tip Sheets, Assessments, After-training Lab Exercises,

individualized Learner Guide sheets and PowerPoint presentations for Front Office, Super Users, and Medical

Office clinicians.

v Prepared credentialing process and trained Patient Access trainers.

v Developed and facilitated Non-Clinical Supervisor/Manager training.

v Built and maintained the Master Training environment: including EPT, SER and EMP master files,

Templates and InBasket pools for Cadence/Prelude, EpicCare Ambulatory and HOD.

v Redesigned and facilitated Schedule Template Build workshops for the Physician division and Specialty

clinics.

v Conducted Epic Cadence/Prelude Instructor-led (Scheduling, Template Build, HOD and Registration) and

EpicCare Ambulatory for Medical Offices’ and Medical Centers’ management, providers, nursing staff and

receptionists.

v Mentored new Cadence/Prelude/Resolute trainers.

Testing/Quality Assurance

v Created new and updated existing Cadence/Prelude application and integrated HOD scenario-

based test scripts.

v Application, integrated and interface testing participant; provided effective communication on

testing status, risks, and defects with product owners and stakeholders; troubleshoot build issues and

initiated fixes.

v Prepared test patients and examined HL7 messages for interface validation of ICD-9 codes, price

estimation and financial assistance evaluation.

v Defined and created system requirements for 2 National Epic databases with 500,000 uniquely

defined test patients each; beginning with Registration, ADT, Referrals, Ambulatory and Orders to

Radiology and Inpatient to fulfill facility requests.

Populated existing schemas using Epic Cache, Bridges and Chronicles to meet test script

workflow requirements.

Built data creation templates, configuration files and scripts using UNIX, Perl, PostgreSQL

and HL7 (v 2.3.1) messages to create patients’ registration, clinical history and charges.

SER Implementation

v Built, modified and validated EpicCare Inpatient and Outpatient providers/resources SER records.

v Exported and imported files to add and update records.

v Validated provider and resident status and demographics using npi.gov, legacy records and

credentialing medical staff.

Security

v Security team member representing Patient Access Team (Cadence and ADT/Prelude).

Security build, modifications and assigned EMP templates to end users. Created subtemplates

for employees needing additional Cadence, Prelude and ADT security. Created and modified

Schegistrars Toolbars, and Menus.

Activation Support

v Supported 20+ Epic activations.

v Go Live Command Center: Troubleshooting, elbow-to-elbow support and prepared tip sheets for

HOD staff and responded to issues assigned to the Access Team entered by the Help Desk team.

Revised workflows during activation and delivered documentation stating changes in the form of tip

Marcia A Cummings ***********@*****.*** 513-***-****

sheets and quick reference guides.

v Post Go Live: Prepared Just-In-Time documentation, provided 1-1 requested support, reviewed

workflows, assisted with PRD errors, and designed and implemented workarounds.

v Identified and resolved variation issues within TST, MST and PRD environments.

v Prepared and reviewed Knowledge Transfer documentation with FTE Patient Access Analysts.

Highlights/Project Lead

Department Analysis Questionnaire:

v

Designed document to gather departmental information – location, management, clinical and

non-clinical staff, staff responsibilities, appointment types, referrals, exam/procedure rooms,

equipment, in-use software, and billing practices.

Appointment Conversion:

v

Prepared and demonstrated appointment conversion workflow which eliminated current system

daily monitoring and converting process 3-months prior to Go Live to be executed in future

implementations.

Supported manual appointment pre-load for hospital, centralized and decentralized departments

which included preregistration, referrals and coverage verification; reporting and repairing

validation discrepancies.

Automated Appointment Confirmation Project:

v

Switched automated appointment reminder activity from use of legacy system (Siemens

InVision) to Epic for Future, No Show and Recall appointments – TeleVox HouseCall and PlumVoice

Systems (3rd party vendors).

Team: DBA, UNIX administrator, TeleVox Analyst, Clarity Report Writer and Cadence Analysts

(FTE)

Central Scheduling Pediatrics Appointment Resource Guides (ARGs) Conversion Pilot

v

Project:

Converted paper manuals to reduce scheduling errors and increase continuity by way of

advanced visit types, questionnaires, session limits, rule editors, scheduling blocks, and user

security.

Team: Cadence Analyst (FTE) and Call Center management

Pre-Arrival Group Conversion Project:

v

Pre-Arrival Group provides authorization for Outpatient referrals, procedures and Inpatient stays.

Determined requirements to replace legacy system produced reports with Referral and Patient

workqueues. Transformed referrals from spreadsheet to upload into RFL master file.

Configured Benefits Engine, Preauthorization and Referral Notifications to replace use of

insurance verification guide/protocol spreadsheets.

Team: Registration SMEs, Supervisors, ADT/Prelude and Cadence Analysts (FTE)

EPIC CONSULTANT WORK HISTORY

Catholic Health Initiatives, Omaha, NE 11/2013 – 2/2014

IT Department Epic Cadence Implementation

Analyst

Forrest General Hospital, Hattiesburg, MS 8/2012 – 6/2013

Revenue Cycle Department Epic HOD/Patient

Access Analyst

Louisiana State University Health Care 7/2012 – 8/2012

Services Division (LSUHCSD)

New Orleans, LA

Pelican Project Epic Patient Access Analyst

University of Mississippi Medical Center, 5/2011 – 6/2012

Jackson, MS

Department of Information System Epic Patient

Access/Revenue Cycle Team

Fairview Health Services, Minneapolis, MN 12/2010 – 4/2011

Healthcare IT Epic Contingency Team Member

Swedish Health Services, Seattle, WA 10/2010 – 12/2010

Healthcare IT Epic Patient Access Training

Project Manager

OSF Healthcare Systems, Peoria, IL 2/2009 – 10/2010

Healthcare IT Epic Patient Access/Revenue

Cycle Coordinator / Principal Trainer

Northern California Kaiser Permanente, 11/2008 – 2/2009

Pleasanton, CA

Healthcare IT Epic Data Analyst / Consultant

Baylor College of Medicine, Houston, TX 7/2008 – 9/2008

Healthcare System Epic ADT/Prelude

Instructional Designer

The Christ Hospital, Cincinnati, OH 2/2008 – 6/2008

Hospital Care System Epic Patient Access

Analyst

University of Maryland Medical Systems, 11/2007 – 2/2008

Baltimore, MD

Healthcare Systems Epic Workflow Analyst

Southern California Kaiser Permanente, 5/2005 – 10/2007

Pasadena, CA

Managed Health Care Epic System Trainer

Northern Ohio Kaiser Permanente, 3/2004 – 11/2004

Cleveland, OH

Managed Health Care Epic System Trainer

ADDITIONAL WORK HISTORY

PC Outlets, Inc., Cincinnati, OH 6/2000 – 5/2005

Computer Retail Store Co-Owner / Trainer /

Software Consultant

Mercy St. Franciscan at St. John, Cincinnati, 1/2003 – 8/2003

OH

The Bridges Program Computer Skills

Instructor / Program Design Consultant

National College of Business & Technology, 2/2001 – 3/2002

Florence, KY

Computer Department Computer Instructor /

Computer Department Chairperson

Oracle Corporation, Parsippany, NJ 2/1998 – 2/1999

Education Division Core Senior Instructor – DBA

Track

Ford Motor Company, Sharonville, OH 11/1995 – 2/1998

Manufacturing Systems Department Technical

Support Coordinator / Systems Analyst / Oracle

DBA

EDUCATION & TECHNICAL TRAINING

PMI PMP Certification – In progress University of Cincinnati – Bachelor of Science

Expected completion – August, 2014 Information Processing Systems

Epic Cadence Certified–Summer 2007 Certified Microsoft Office User Specialist Master

Epic Hospital Outpatient Departments (HOD) Instructor

Certified–2007 HIPAA Web-based Training (New Horizons Online)

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