Customer Service Sales

CARLAS WH I T E, SR.

**** **** ****** *****: 252-***-****

Ypsilanti M I 48197 Email: w **********@*****.***

OPERAT IONS MANAGEMENT B USINESS A DM I N ISTRATION C L IENT R ELAT IONS

Dynamic and results-oriented professional with proven t rack record of success driving

operational excellence and business growth for multiple organizations. H ighly effective in

leveraging planning and analytical skills to develop and execute targeted strategic initiatives

t hat meet and/or exceed business objectives. Engaging communicator with excellent

i nterpersonal and liaison skills; proficiently collaborate with stakeholders of all levels,

cultivating long-term relationships and customer loyalty. Adeptly assume roles as both team

p layer and leader, facilitating cooperation, t ransparency, and efficiency company-wide.

C OR E C O M P E T E N C I ES

Budgeting F inance

Contract Negotiation Major Event Planning

Staff Training Guidance Public Speaking Teaching

Commercial Banking

Support

Risk Assessment SOP Design I mplementation

Project Management B usiness

M anagement

A nalysis

F I N A N C I A L M ANAG E M E N T E XPE R I E N C E

Exceeded targets and increased a $9.5 million annual budget to $14.2 million by

establishing revenue goals for employees.

Effectively monitored th ree major accounts for 100 departments, totaling approximately

$940,000, ensuring department compliance with approved funding.

Coordinated the approval/rejection of lines of credit and commercial, real estate, and

personal loans.

Generated new revenue by orchestrating marketing promotion development, planning,

coordination, and implementation.

Demonstrated steadfast commitment to paramount customer service by establishing and

maintaining robust relationships with individual and business customers and providing

i mmediate assistance to resolve client-related discrepancies.

Ensured efficient and accurate delivery of funding to clients by examining, evaluating, and

p rocessing loan applications.

Spearheaded the planning, direction, and coordination of branch, office, and department

s taff, including personnel at branch banks, brokerage fi rms, r isk and insurance

departments, and credit departments.

Supported productivity and staff development by selecting and recruiting new hires and

overseeing t raining programs.

Identified and attracted new business for university function participation through

community networking and liaison.

Accurately prepared financial and regulatory reports as required by law, regulations, and

boards of directors.

Established Standard Operating Procedures for custody and control of assets, records, loan

collateral, and securities.

Determined the status of collections and outstanding balances by systematically reviewing

collection reports.

CO M M U N I CA T I O NS / C O M M U N I T Y O U T R EAC H EXP E R I E N C E

Validated program quality and resource allocation effectiveness through staff and volunteer

evaluations.

Planned, implemented, and coordinated student activities in order to recruit, interview,

and hire volunteers and staff.

Consistently met objectives set by boards of directors and senior management by

establishing and overseeing administrative procedures.

Directed the responsibilities and tasks of professional and technical staff members and

volunteers.

Planned and administered budgets for programs, equipment, and support services.

Prepared and maintained current records and reports, including budgets, personnel

documentation, and t raining manuals.

CARLAS WH I T E, SR. (PAGE TWO)

907 U.S. Highway 158 Phone: 252-***-****

Elizabeth City, NC 27909 Email: w **********@*****.***

M AR K E T I N G E XPE R I E N C E

Successfully promoted products and services through the effective design, direction, and

coordination of marketing activities and policies; productively collaborated with advertising

and promotion managers.

Identified,developed, and evaluated marketing strategies, utilizing knowledge of

establishment objectives, market characteristics, and cost and markup factors.

Directed the hi ring, t raining, and performance evaluations of marketing and sales staff;

oversaw related daily activities.

Efficiently evaluated financial aspects of product development, inclusive of budgets,

expenditures, research and development appropriations, return-on-investment, and profit-

loss projections.

Ensured the sale and profitability of products, lines, and services with sales forecasting and

s trategic planning; closely analyzed business developments and monitored market t rends.

Coordinated and actively participated in promotional activities and t rade shows, partnering

w ith developers, advertisers, and production managers to effectively market products and

services.

Acquired data on competitors, analyzing prices, sales, and methods of marketing and

d istribution.

Proactively initiated market research studies. Identified potential markets and factors

a ffecting product demand by collecting and analyzing data on customer demographics,

p references, needs, and buying habits.

Accurately measured and assessed customer and employee satisfaction and the

effectiveness of marketing, advertising, and communications programs and strategies.

Created proposals concerning improvements in promotion, distribution, design, and pricing

of company products or services.

PRO F ESS IO NA L H I S TO RY

D i rector of Student Activities, E lizabeth City State University, Elizabeth City, NC 2008

- 2013

I n te r im Assistant D i rector of Student Activities, E lizabeth City State University,

E lizabeth City, NC 2006 -

2008

Recreational Worker, E lizabeth City State University, Elizabeth City, NC 2005 -

2006

Chief Executive Officer, W hite’s Goldstar Trucking, L LC, Elizabeth City State

U niversity, Elizabeth City, NC 2002 -

2005

Adjunct Lecturer, School of Business, Elizabeth City State University, Elizabeth City, NC

1998 -

2007

Branch Manager, Beneficial Financial, Chesapeake and Portsmouth, VA 1996 -

2002

ED U CA T I O N & P R O F ESS IO NA L D E V E LO P M E N T

Doctor of Philosophy Candidate, Business M anagement, Capella University, Minneapolis, MN

Masters of Business Administration, T roy University, Troy, AL

Bachelor of Science, Business Administration, E lizabeth City State University, Elizabeth City, NC

Contact this candidate