Customer Service Human Resources
Resume:
Brittney S. Kohn, MHRM
***** ****** **** **. ****, TX 77449 • 405-***-**** • ***********@*****.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
• Master of Human Resources Management
• Efficient in Microsoft Office: Word, PowerPoint, and Outlook
• Skilled in evaluation of character, drive and intent of individuals to apply themselves to the tasks at hand
• Capable in establishing and maintaining positive working and interpersonal relationships
• Highly adaptable and resourceful rapidly learns new procedures and processes, quickly adjusts to changes in
schedule, environment and organizational objectives.
• Detail-oriented with exceptional multi-tasking abilities, self-motivated and goal-oriented, thrives in independent
operations and team dynamics, with effective communication skills.
• Demonstrates professionalism, tenacity, thoroughness and dedication, with solid work ethic and friendly
demeanor in executing professional responsibilities.
• Experience in administrative support, customer service, interviewing, training and development and recruiting.
PROFESSIONAL AFFILIATIONS
Delta Sigma Theta Sorority, Incorporated
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Delta Mu Delta International Honors Society in Business
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EDUCATION
Keller Graduate School of Management, Houston, TX
Master of Human Resources Management, July 2014
Texas Southern University, Houston, TX
Bachelor of Arts in Journalism/PR & Advertising, May 2009
PROFESSIONAL EXPERIENCE
Chamberlain College of Nursing Houston, TX June 2014-Present
Admissions Recruiter/Advisor
Assesses prospective students to ensure they have the potential, traits, characteristics and financial wherewithal
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to be enrolled through graduation.
Conducts personal interviews to qualify candidates and to explain academic programs while handling
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appointments, interview and applications in a professional and timely manner.
Screens potential student applicants by phone and sets campus interviews.
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Schedules background checks and drug screens for potential students.
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DeVry University Houston, TX January 2012-May 2014
Senior Admissions Recruiter/Advisor
Assisted the Director of admissions in training and mentorship of newly hired admissions advisors
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Conducted trainings on best practices of the admissions process to the DeVry University Admissions Team
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Responsible for generating prospective students for enrollment including all phases of the Admissions process
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from marketing the program with students to qualifying them for enrollment.
Assessed prospective students to ensure they have the potential, traits, characteristics and financial wherewithal
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to be enrolled through graduation.
Conducted personal interviews to qualify candidates and to explain academic programs while handling
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appointments, interview and applications in a professional and timely manner.
Screens potential student applicants by phone and sets campus interviews.
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ATI Enterprises, Inc. Houston, TX May 2011-November 2011
Admissions Representative
Executed high volume of outbound phone calls, followed up on leads and set appointments.
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Completed the interview process with each prospective student using standardized, Graduate Based system
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approach while evaluating daily activity against standards and personal sales goals.
Discovered prospective student needs to commit and overcome objections.
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Comcast Business Services Houston, TX June 2009 - November2010
Business Account Executive
Acquired new business customers for Comcast’s Business Services by identifying/influencing decision makers.
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Achieved over 100% in sales revenue in the second quarter, September 2010.
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Maintained and utilized product knowledge skills to solidify customer satisfaction by creating and performing
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face-to-face sales presentations to match Comcast products and services with identified customer needs.
Plan and execute Building Events for potential customers. Tasks include, but are not limited to, proper planning
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with building management, creating and distributing marketing collateral, setting up presentations, networking
with potential clients and analyzing results.
Method Clothing Boutique Houston, TX August 2007-June 2009
Assistant Manager
Partnered with store manager in organizing and generating marketing activities and events.
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Consistently rated top 10% amongst company managers by maintaining over 2k weekly in sales quota.
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Assisted the Store Manager in scouting, interviewing and training new Pacesetters.
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