Customer Service Sales

JANE L. ROBINSON

Tel 289-***-****

Email: *************@*****.*** Linkedin: ca.linkedin.com/in/janerobinsont/

SERVICE ORIENTED DYNAMIC LEADERSHIP OUTCOME FOCUSED

Hands on, results-focused customer services and sales supervisor dedicated to exceeding corporate financial

targets and customer experience in a fast paced environment Proven motivation and communication skills

Increased team productivity and development performance history Proficient in sales development,

accounting, statistics and budget supervising A dedicated corporate performer, renowned for optimum

customer experience, increased sales & revenue Expertise in computer programming Dynamic team

building and energy Loyal Strong organizational and project management skills

KEY ATTRIBUTES

Customer Service Specialist in Expertise in Computer SuccessfulMarketing & Program

Fast Paced Environment Software & Programming Development

Proven Forward Vision Staff Training & Management Human Resource & Team

Initiatives Expertise Leadership Skilled

Professional and Dynamic Accounting and Statistic Academic & Working Knowledge

Coaching and Mentoring Skills Analysis Skilled of Dispute Resolution, &

Negotiation

CAREER EXPERIENCE

TAHA GROUP

MANAGER & DIRECTOR OF SALES AND MARKETING

2014 – PRESENT

Successfully developed retail business, and franchise opportunity business plans

Development of the Customer Service team and training modules to enhance productivity and revenue

generating opportunities

Developed external partnerships with community gr oups and businesses through the execution of

strategic marketing strategies including website design solutions and community c ommitment campaigns

Managed the successful implementation of Point of Sale, and Production Analysis programming

Noteworthy Achievements:

Active on Hamilton/Ancaster Chamber of Commerce

Significantly increased product quality and sales monthly

Developed thorough Procedure Manuals & Customer Service training modules

CONSERVATION HALTON, Burlington, Ontario

MANAGER, VISITOR SERVICES, HILTON FALLS, RATTLESNAKE PT, MT. NEMO

2009 – 2013

Successfully focused on development of the Visitor Services team and training modules to enhance

productivity and revenue generating opportunities

Developed and maintained internal and external partnerships with community gr oups and businesses

through the execution of strategic marketing strategies including website design solutions and

community commitment campaigns

Established effective statistic reporting to enhance programming and operation initiatives.

Managed the successful implementation of Point of Sale, Reservation and Accounting programming and

web based payroll programming (Ceridian)

Participated in the creation and implementation of conservation area business plans

Noteworthy Achievements:

Active on the Conservation Halton Visitor Services Management Team

Significantly increased park and visitor impact event visitations and sales by 20% annually

Successful implementing & staff training of onsite payroll and POS system updates

Developed on site Visitor Services training modules, manual and statistics reporting

SUPERVISOR/ASSISTANT SUPERVISOR, CUSTOMER SERVICES, KELSO CONSERVATION

AREA/GLEN EDEN SKI AND SNOWBOARD CENTRE

2003 - 2009

Supervised a Client Service team responsible for dynamic customer satisfaction and revenue growth in a

fast paced industry

Effectively managed staffing, purchasing and sales budgets

Implemented and continued to update department training manuals during the course of the role

Driven new program expansion and marketing, noting significant increases in program growth and

revenue

Member of the management team that ensured staff & visitor safety, along with preventative risk

management coordination

Noteworthy Achievements:

Development and expansion of department specific training manuals

Coordinated onsite logistics, and expansion opportunities for large corporate events and fundraisers

Worked as a team to develop proactive tracking of depa rtment training and initiatives

Managed team collaboration to develop proactive tracking of department training and safety initiatives

CUSTOMER SERVICES SPECIALIST, MOUNTSBERG CONSERVATION AREA

2001 - 2003

Successfully focused on sales and program bookings, market strategies and strategic development

resulting in significant revenue growth

Effectively managed the Customer Services Expenses and Income Budgets

Developed and implemented training of the first onsite computerized Point of Sales & Inventory System.

Developed Customer Service Training modules

Secured local business donations and commitment to promoting conservation education

Noteworthy Achievements:

Increased onsite program sales by redefining the program marketing development strategy and

deploying new sales models aimed at driving customer and corporate commitment to education and

conservation

Increased visitation and product sales annually

FORMAL ACADEMICS & ASSOCIATIONS

ACADEMICS:

Human Resource Management Certification (currently completing)

Mc Master University

Family Mediation Certification

Mc Master University

Honours Bachelor of Arts

Mc Master University

WSIB Part 1 & 2

WSIB Ontario, Worker Health & Safety Centre

PSIA Level 2, Master Teacher Certification, Sports Science & Children’s Specialist 1 & 2

Professional Ski Instructors of America

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JANE ROBINSON TEL: 289-***-**** EMAIL: *************@*****.*** LINKEDIN: ca.linkedin.com/in/janerobinsont//

EXISTING & PAST ASSOCIATIONS & AWARDS:

Conservation Halton Visitor Services Management Team & Staff Recognition Committee, Burlington, ON

Presenter for Burlington Tourism Customer Service Training Days, Burlington, ON

Conservation Halton Strategic Planning Committee Member, Burlington, ON

Co-Chair & Member Joint Health & Safety Committee, Conservation Halton Burlington, ON

WSIB Level II Certification & WHMIS Trainer, Cambridge, ON

PSIA Level II Certification, Master Teacher, Children’s Specialist 1&2, Professional Ski Instructors of

America

Staff Trainer & Program Director, Holimont, Ellicottville, NY

Staff Recognition Award of Excellence, Conservation Halton, Burlington, ON

Conservation Halton Visitor Services Management Team & Staff Recognition Committee

Employee of the Year Award, Conservation Halton, Burlington, ON

Instructor of the Year Award, Holimont SnowSports, Ellicottville, NY

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JANE ROBINSON TEL: 289-***-**** EMAIL: *************@*****.*** LINKEDIN: ca.linkedin.com/in/janerobinsont//

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