Director, Commerical Payments

** *********** **.

Derek Chow

Richmond Hill, ON

L4B 1P9

Cell: 416-***-****

E-mail: ***********@*****.***

Career Objective Vice President of Sales

• Build and manage strong national sales organization, including development and implementation of

compensation and incentive programs.

• Develop and implement short and long term strategic sales vision and business plans for public and

private companies; effectively training and coaching both veteran and junior sales team members

• Skilled in C-level presentations, negotiations and relationship building.

• Acknowledged by senior management for exceptional staff development, motivation and team building.

Professional Experiences

Sep’13 – Present Director, Commercial Payments – Caledon Payments Refined

• Develop a B2B strategy that is commercially and client-focused while

being aligned with the overall corporate strategy

• Engage in C-level presentations, negotiations and relationship building of

prospective, existing clients and channel partners

• Define and build the B2B P&L’s, supporting the definition of product

offerings, service enhancements and API integrations including all associated

ROI

• Engage senior internal and external stakeholders, to help convey clear

revenue projection of the Commercial Payments sector broken down to fiscal

quarters

• Contribute to the organization’s long term enterprise strategy, sharing in

the development of strategic B2B plans

• Build and lead the organization’s B2B roadmap with Product and

Technology

• Work with the Product and Marketing team to define product development

lifecycles from the competitive market analysis

• Identify opportunities to cross-sell B2B payments to existing base of

customers

Apr’13 – Sep’13 Business Development Manager – Global Payments Inc.

• Prepare and present contract proposals to acquire new business in

Eastern Canada specialization in Enterprise and National sized accounts

• Manage and train operators of newly business to fully utilize payment

processing to experience business growth and enhance their customers’

experience

• Establish, sign and

maintain referral partnerships for the company with established VARs (Value

Added Resellers) in the Payment Processing Industry

Nov’11 – Apr’13 Team Lead (Sales & Service Support) – Global Payments Inc.

• Prepare and present RFPs with the Sales team to renew merchant

contracts specialization in Big Box Retailers ($80 mil - $1 billion Annual volume)

• Brainstorm and execute feasible action plans in accordance to overall

company fiscal goals including in assisting by cutting client attrition by $3 million

without impacting clients’ expectations such as improving existing SOP

• Implementing projects and operational solutions to solve financial related

issues caused by product / system outages

• Distribute workload, set turnaround time, and set expectations for 8 -10

other research analyst to meet all clients’ expectations

• Manage and cross-train other analysts to ensure growth and

development of experienced staff

• Provide quality coaching /feedback and reviews for 8-10 other Research

Analysts

• Author standard operational procedures for any sales / operations joined

task

Dec’ 09 – Nov’11 Premier Research Analyst – Global Payments Inc

• Build, maintain and grow relationships with the financial executives of the largest

public and government clients in resolving all problems and misunderstandings

• Suggest and execute new incentives/changes to benefit all parties in efficiency

and costs

• Work and manage relationships with third party vendors such as Eigen to

implement integrated business solutions to meet the criteria of clients’ business,

payment processing and accounting needs within the given budget

• Advise and integrate any existing and custom corporate reporting solutions

available for each new and existing corporate client to ensure their needs for

financial reconciliation

• Author training material and facilitate all corporate training for any integrated

reporting tools and applications provided for Premier clients

• Advise and educate large volume merchants in correct payment processing

methods in compliance with the Rules and Regulations set out by VISA,

MasterCard, Interac and Amex

Senior Research Analyst. – Global Payments, Quebec region

Jan’08 – Dec’09

• Assist all French speaking small and medium sized business ($100k-30 million

volume/year) mainly from the Quebec region in resolving any financial

reconciliation, billing inquires, product/system related outages causing financial

impact, and day-to-day account maintenance

• Mentor and train bilingual (English / French) employees to communicate and

negotiate with clients on my behalf

• Liaise and coordinate other departments such as and not limited to (Credit/Risk,

Fraud, Legal, Settlement, and Sales to assist the biggest clients in the Canadian

sector to address contractual obligations, rates adjustments, account

maintenance

• Make and authorize all financial and billing adjustments for French Canadian

clients via Oracle using various company ledgers

Research Analyst – Asia Pacific division

Apr’07 - Jan’08

• Assist in converting all HSBC Hong Kong and Macau merchants secure banking

and clients’ information to the company to provide a seamless transition for

clients

• Streamline Payment Processing Operation processes to meet the financial

criteria of the conversion project without jeopardizing the client experience with

the service

• Build a working relationship with HSBC throughout the acquisition and transition

period of the joint venture to create an efficient cost cutting operational process,

to serve our mutual clients and to maintain a high level of service and security

Commodities Broker – Iraq Development Company of Canada

Dec. ’06 – Apr. ’07

• Close a $30 million cement deal between the buyer and seller as an agent which

helped in generated nearly $1.5 million US on commission

Education

Sept.’02 – Jun. ‘06 Medical Science (Microbiology and Immunology) – University of Western Ontario

Awards Global Payments Inc

Go Above and Beyond Award (given in May 2013)

Living the Promise Award (given twice 2011 and 2012)

Commitment & Accountability Award (2010) – given and signed by Chairman & CEO

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