Customer Service Representative

JENNY MOLLISON

** ******* ***** **** ? Bolton, Ontario L7E 1T9 ? Email:

**********@*****.*** ? TEL: 905-***-****

Qualifications Summary

Highly personable professional with 12 years experience in Customer

Service, Dental, and Transportation. Providing motivation and support in a

call center environment, Transportation, Retail and Telecommunications

industries.

* Talent for identifying customer needs and presenting appropriate

company product and services offerings.

* Professional ability to work well in a team environment or

independently.

* Demonstrated ability to gain customer trust and provide exceptional

follow-up, leading to increased repeat and referrals.

* Secured company achievement awards for promoting top sales of the

month, and delivered of exceptional customer service.

* Proficient in Dental Software Autopia.

* Bilingual, fluent in English/Spanish with excellent communication and

analytical skills.

* Proficient with Microsoft Office, Word, Excel, PC Miler, Link, Get

Loaded, Internet.

Professional Experience

Excel Transportation - Brampton, Ontario

2006-2013

Load Broker-Customer Service

As a Load Broker/Customer Service, I performed multiple tasks. In a time

sensitive nature, I delivered 30-40 loads per day. Informed clients of any

discrepancies. Handled drivers, sold freight with in a budget. Handled

stress related in a very professional manner. Updated rate changes, and

all other transportation duties as required.

* Transportation Industry knowledge

* Accuracy and attention to details along with strong organization

skills

* Provided accurate rates, as per customers

* Capable of meeting deadlines, in stress related situations

* Manual and computerized rating of daily billing

Sears - Etobicoke, Ontario

2005-2006

Customer Service Representative-Dispatch

Serve as a Customer Service Representative and dispatcher in which I use

the Sears in house transportation software.

Collaborate with Customer Care Manager to create strategic plans to enhance

customer satisfaction.

Provided knowledge to maintain and increase service levels for customers.

Always willing to learn, thrived on a job well done, while remaining open

to constructive criticism and advice.

* Enhanced customers on a daily basis to ensure service call is

scheduled accordingly, and technician will be on time, keep customers

updated regarding their service call. Gained trust with repeat

customers as I assure customers.

* Proved ability to multi-task and prioritize service calls, dispatch

technicians, update system

* Outstanding leadership skills, and able to coordinate and communicate

well with all levels of the corporation.

* Demonstrated professionalism, received exceptional feedback from team

supervisor.

* Participating in regular meetings to regulate growth, and exceptional

customer satisfaction.

Jenny Mollison

Professional Experience Continued

Dr Victor Sums - Etobicoke, Ontario

2003-2004

Dental Receptionist

Within a very professional Dental Office, I'm the very first person the

patient sees. Interaction with high level of Hygienist, and Dentist.

Patient concern: allowing myself to be compassionate, professional, and

thrive for oral dental health.

Opening and Closing Dental Office.

* Responsible for answering all phone calls.

* Computerizes scheduling of patients appointments.

* Dental Reception duties including: recall patients, insurance claims,

specialist referral forms, billing via electronic mail. End of shift

back up.

* Patient charts are up to date, and filed accordingly.

* Greeting patients, involves with hygienist on shift, and also Dentist

on shift.

Baka Wireless - Toronto, Ontario

1999-2003

Corporate Client Support Representative

Serve as Client Support for all Corporate and Government accounts within

the Cellular Phone Industry to well over 10000 accounts in Canada.

Collaborated with Customer Care Manager to create strategic plans to

enhance customer satisfaction. Providing and maintaining tools to increase

service levels and excellence in customer service. Work closely with other

team members to promote sales quotes, clarify information and answer

inquires via telephone and Email. Gather, Analyze, and report

daily/weekly/monthly transactions to management.

Process client requests on Mobile Number Changes, ESN swaps, New

Mobile Number requests, ESN changes and filled out all repair reports.

* Invoice all incoming order and in a timely manner while moving well

and accurately between screens while multi-tasking.

* Enter all new activations into the Bell Mobility System for processing

and check on a daily basis to ensure activation procedures are

processed correctly.

Office technology ? Humber College

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