Customer Service Rep

Ashlee Aguirre

***** *. ***** **** *** #**** Austin, TX 78753

512-***-**** ******.*********@*****.***

Summary

Dedicated and focused Sales Rep/Administrative assistant

who excels at prioritizing, completing multiple tasks

simultaneously and following through to achieve project

goals. Seeking a role of increased responsibility and

authority.

Computer Skills

Excel

spreadsheets

Self-directe

d

Microsoft

Office

proficiency

Strong

problem

solver

Professional

and mature

Time

management

Experience

Invenio Marketing Solutions

January Outbound business center, selling CRM systems,

14,2014-Present upgrading and setting up installations for wi-fi

hotspots. Upgrading cable, internet and phone lines.

Creating leads and accounts for Invenio. Partnering

with BrightHouse Business Solutions. April 17th,

started a new campaign called "Zoho CRM", where we

sell CRM systems to other companies.

Denta Quest, Customer Service Rep

Taking inbound calls for providers and members for

Medicaid or CHIP programs, re-processing claims,

April going over pre-authorizations, referrals, changing

2013-August 2013 providers for members and doctors.

(Hired as a

Temp)

Customer Service Rep, Starwood

Coordinated all department functions for team of 5+

employees. Promoted to Peer Coaching position after

6 months of employment. Received a merit raise for

strong attention to detail, exemplary customer

April 2012-April service and team-player attitude.

2013 Planned travel arrangements for guests, jobs and key

accounts. Planned meetings and prepared conference

rooms. Hotel reservations, training and listening to

other agents and in different departments.

Receptionist, Paul Mitchell Salon

Feb 2011-August Managed the receptionist area, including greeting

2012 visitors and responding to telephone and in-person

requests for information. Maintained the front desk

and reception area in a neat and organized fashion.

Served as central point of contact for all outside

vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Wrote reports and correspondence from dictation and

handwritten notes.

Oct 2010-Feb Home Caregiver, ResCare

2011 Created and maintained spreadsheets using advanced

Excel functions and calculations to develop reports

and lists. Cooperated with Medicare, Medicaid and

private insurance providers to resolve billing

issues. Developed patient care plans, including

assessments, evaluations, and nursing diagnoses.

REFERENCES:

Rodney Trimm II, Customer Service Supervisor (661)

361-3304

Dawn McFarlin, Grande Sales Rep 512-***-****

Meghein Olivarez, Acct Mgr512-***-****

Education

August High School Diploma, Anderson High School

2007-June

2010

August Austin Community College

2010-May Associate's Degree in psychology

2012

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