Customer Service Administrative Assistant

George Tianjian Lee

**** ****** ******, ***. ***, Philadelphia, PA 19107 215-***-****

***.********@*****.***

EDUCATION

Master of Arts, Economics: Temple University, Philadelphia, PA, May 2013

-Completed related coursework in time-series analysis, SAS programming,

urban economics

-Researched and formulated models for GDP growth, unemployment, crime, and

U.S. healthcare issues

Bachelor of Business Administration, Cum Laude: Temple University,

Philadelphia, PA, May 2005

Major: Actuarial Science Business and University Honors Programs

SKILLS

SAS Programming: Base SAS, SAS Stat, macros, PROC SQL, SAS Graph, proc

report

Information Technology: Microsoft Excel, SAS, SQL, data mining, statistical

analysis (ANOVA, time-series)

PROFESSIONAL EXAMINATIONS

Society of Actuaries: Course P, Course FM

EXPERIENCE

SAS Programmer (Part-Time/On Call)

TECHDATA Service Company, King of Prussia, PA

February 2013 - present

Contract Research Organizations/Pharmaceuticals/Healthcare Data Services

Programmed, edited, and executed analysis data sets, listings, and reports

sets for clients' clinical trials results; including imputing missing data

for indeterminate results from case report form (CRF)

Reviewed statistical analysis plans, specifications, and other programs

prior to project submission

Created SAS listing reports for clients

Library Assistant

Free Library of Philadelphia, Philadelphia, PA

October 2010 - September 2011

Information Technology/Customer Service/Public Institutions

Maintained patron accounts, circulation records, and inventory of library

system with over 1 million users

Assisted patrons and library staff in searching catalogs, library services,

and resolving account restrictions

Actively participated a series of staff meetings that resulted in

improvements at branches

Administrative Assistant

American College Of Radiology Image-Metrix, Philadelphia, PA

March 2010 - September 2010

Clinical Research/Healthcare Administration/Professional Organizations

Created PowerPoint slides, Portable Document files, and Excel reports of

radiology cases for meetings

Managed and maintained directory information for member physicians and

staff from across United States, Canada, and worldwide by contacting each

member periodically for updates and verification

Worked with Image-Metrix department to create a new file organization

system that improved accuracy

Insurance Claims Processor

Prudential Eastern Operations, Dresher, PA

October 2008 - May 2009

Life and Health Insurance/Financial/Data Processing

Verified and update insurance application records

QC data entries from other team members and reported errors to the data

manager for further action

Contact this candidate