Customer Service Office

ALFRED MOSEBETSI MASITENG

RECEPTIONIST/OFFICE ASSISTANT

CAREER SUMMARY

. A highly competent, motivated and enthusiastic Office administrator with

experience of working as part of a team in a busy office environment.

Well organised and proactive in providing timely, efficient and accurate

administrative support to Executive Managers and work colleagues.

Approachable, well presented and able to establish good working

relationships with a range of different people. Possessing a proven

ability to generate innovative ideas and solutions to problems.

. Ready and qualified for the next stage in a successful career.

WORKING EXPERIENCE

1) Receptionist/Office Assistant - from March 2010 to date

Duties:

. Answer telephone, redirect and assist with general by telephone and by

email

. Take and forward messages using message book

. Receive, open, sort, stamp, record and distribute incoming mails and

correspondence or communication and by courier

. Coordinate, control, issue stationery for the office

. Filling, Archive, photocopy, email, scan, fax and binding of documents

. Compile, maintain and update office inventory

. Book the boardroom for meeting and always keep it clean

. Handle and control leave cards, records and monthly attendance record

. Physical inspection of printing machine and report any fault to service

provider

. Assist with office maintenance and cleanliness related to housekeeping

. Assist in recruitment process

. Arrange and confirm appointment

. Assist with processing of VAT Claims to SARS

. Coordinate and update internal telephone directory

. Liaise with clearing and forwarding company/agent to collect and clear

shipment or consignment at the airport and deliver to the right recipient

. Follow up on outstanding invoices from suppliers

. Assist in all department or unit when required to do so

. Provide secretarial and administrative support to the Senior Manager,

such as Document management (Handle confidential documents with utmost

discretion);

2) Messenger from March 2008 - February 2010: WHO

Duties:

. Answering telephone and redirect to the relevant person

. Compile and submit documents for approval.

. Sourcing quotation from suppliers for services

. Coordinate stationery for the office

. Assist and arrange parking for visitors

. Record incoming and outgoing correspondence or communication within the

office and to National Department of Health, to the post office and by

courier

. Photocopy, filling, scan, fax and binding of documents

. Review, record, distribute and account for all incoming and outgoing

correspondence and other documents including acknowledge receipt of

correspondence and maintain an electronic document filling system;

. Taking messages and diary management

. Compile and update office inventory

. Assist in all department or unit when required to do so

3) Messenger from September 1996 - January 2008, Van Quickelbergers

Attorneys

Duties:

. Assist in reception area by answering calls and redirect them to the

relevant persons

. Faxes, filling, photocopy, index and binding documents

. Collections of mails from post office

. Take messages

. Open, draw and close files

. Banking (cash, cheques, and postal order) and collect bank statement

. Submit IRP Form at SARS on monthly basis

. Deliver legal documents to magistrate's court and to the opposing

attorneys

. Translate for the attorney when required to do so

PROFESSIONAL QUALIFICATIONS

1) Office Management

Module passed

. Business and Office Environment

. Information Management

. Communication in the office

. Office Finance

2) Office Administration

Modules passed:

. Front Office skills

. Personal Assistant skills

. Business skills

. Communication skills

3) Matric Certificate - Falesizwe Senior Secondary School - 1995

Subjects Passed:

. English; Sotho; Afrikaans; Biology; Physical Science & Mathematics

REFERENCES

1) Ms Sindiswa Keswa - Medical Evacuation Officer: World Health

Organization

Tel: (012-***-****: email address: ******@***.***

2) Ms Ivy Pholosi - Programme Assistant: World Health Organization

Tel: (012-***-****: email address: ********@***.***

3) Mrs Tselane Mapana- Personal Assistant to UNAIDS Representative

Tel: (012-***-****: email address: *******@******.***

KEY SKILLS

AREAS OF EXPERTISE

. Inventory Management

. Filling/ archiving

. Customer Service

. Office Procedures

. Administrative support

. Office Management

. Leave Management

. Record Management

. Communication skills at all levels

. Telephone etiquette

ADMINISTRATIVE ABILITIES

. Maintaining an electronic and hard copy filing system;

. Comprehensive knowledge of Microsoft Word, Outlook, Excel, PowerPoint,

Internet,

. Scheduling and delegating administrative tasks;

. Coordinate logistical support to the office

. Ensure proper maintenance of premises and office vehicle

PERSONAL ABILITIES

. Excellent Organisation skills;

. Ability to cope and work under pressure;

. Strong verbal and written communication skills;

. Excellent customer service skills;

. Time management skills;

. Problem solving and analysis skills;

. Able to work as part of a team and ability to prioritise tasks;

. Interpersonal skills and Attention to detail;

. Self-motivated and results orientated;

. Sound Administration skills;

. Ability to multitask

. Ability to handle private and confidential information

PERSONAL DETAILS

Date of Birth: 12 November 1975

Gender: Male

Nationality: South African

Mobile: 073-***-****

Physical Address:

410 Univer Flat, 136 Johnston Street,

Sunnyside, Pretoria

Contact this candidate