Customer Service Sales

MiodragReskovic

**** *.******** ***, *****, FL **603 (H) 813-***-**** (C) 813-***-**** ***************@*****.***

Professional Summary

International Business Management graduate dedicated to continuous process improvement in the face of rapidly evolving and

changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Market-savvy individual dedicated to

driving customer satisfaction and product visibility through highly-targeted online and offline marketing strategies. Experienced in public

relations, relationship building and management. Dedicated sales and marketing professional who exceeds goals, retains customers and

maintains a strong reputation for customer satisfaction.

Skills

• Social and new media

• Exceptional interpersonal communication • Campaign development

• Client account management • Competitive and strategic planning

• Effective leader

• Efficient multi-tasker

• Customer service-oriented

• Special events planning

• Excellent media contacts

• Financial reporting

•

• Top-rated sales performance

Fluent in Serbian, Bosnian, Croatian, English

• Creation Campaign Manager

• MLS expert

• Community Building

• Excellent teamwork • Community Management

• Competitive Analysis

• Works well independently

• Content Management

• Comparative market analysis

• Systems Communication

• •

Accredited Buyer/Seller Representative Creativity

• Authenticity

• Self-motivated

• Analytical skills

• Powerful negotiator

• Interpersonal skills

•

• Positive attitude

Internet marketing

• Leadership

• •

Technical Psychology

Work History

Realtor 01/2014 to Current

Blue Coast Realty – Tampa, FL

• Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.

• Cultivated and managed relationships with key clients, vendors and community partners.

• Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.

• Prepared and organized documents for co-op board interviews.

• Generated listings for sales and rental properties through cold calls and referrals.

• Represented buyers and sellers of developed and undeveloped properties.

• Communicated with clients to understand their property needs and preferences.

• Delivered positive, effective sales presentations.

• Worked closely with clients to get the appropriate loans, inspections and credit reports.

• Negotiated contracts on behalf of clients.

Owner/Manager 08/2011 to 12/2013

Organic Food Catering (self-employed/owner) – Serbia, Europe

• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

• Prepared accurate financial statements at end of the quarter.

• Provided timely actuals, forecast and budget data for my business.

• Verified that prepared food met all standards for quality and quantity.

• Handled currency and credit transactions quickly and accurately.

• Boosted business traffic by creating an integrated social media strategy.

• Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.

• Developed partnerships with local businesses to secure third party promotions.

• Increased profits by 40% in one year through restructure of business line.

Financial Care Representative 06/2008 to 04/2011

T-Mobile US, Inc. – Tampa, FL

• Addressed and resolved customer product complaints empathetically and professionally.

• Gathered and verified all required customer information for tracking purposes.

• Effectively managed a high-volume of inbound and outbound customer calls.

• Prepared reports and communication for senior management and clients.

• Oversaw call center employees to ensure customer satisfaction goals were consistently met.

• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve

customer satisfaction rates.

• Met or exceeded service and quality standards every review period.

• Advised customers of the financial status of their account and resolved the account financial issues.

Sales Associate 06/2007 to 06/2008

Dillard’s – International Plaza, Tampa

• Trained and served as a peer coach for new sales associates.

• Developed positive customer relationships through friendly greetings and excellent service.

• Helped customers with questions, problems and complaints in person and via telephone.

• Maintained records related to sales.

• Educated customers about the brand to incite excitement about the company’s mission and values.

• Followed up with customers each week to verify that they were satisfied with purchases.

• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

• Actively pursued personal learning and development opportunities.

Education

Bachelor of Science: International Business Management 2011

University of South Florida – USF – Tampa, FL

• Top 3% of class

• 3.5 GPA

• Emphasis in entrepreneurship

• Recipient of Bright Futures Scholarship

• Continuing education in Astronomy

• Continuing education in Interpersonal Skills

• Coursework in Economics

• Coursework in Professional Prospecting Skills

• Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing

• Completed Advanced Customer Service training

Realtor: Real Estate 2014

Bob Hogue Real Estate School – Tampa, FL

• Continuing education in Marketing

• Emphasis in residential seller’s and buyer’s market

• C.O.R.E. Online Real Estate Expert Certification

• Real Estate Analysis and Investment coursework

• Coursework in Business and Marketing

• Reporting

• Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling

Technical Skills: Windows 7/XP/Vista :: MS Office 2014 :: Social Media Marketing

~References Available Upon Request~

Miodrag Reskovic

2104 W.Idlewild Ave, Tampa, Fl 33603

(C) 813-***-****

***************@*****.***

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