Customer Service Sales

Krystle Merrill

**** *. ***** *****

Chicago, IL 60643

Home773-***-****

***********@*****.***

Career Profile:

Customer focused and career driven customer service professional looking

for a position as a customer service specialist to utilize my skills in a

renowned organization.

Professional strengths:

. Posses six years of professional experience as a customer service

specialist.

. Highly organized and ability to balance multiple tasks

simultaneously.

. Able to work independently as well as part of a team.

. Ability to solve customer's queries as well as set goals and meet

objectives.

. Comprehend written and verbal communication skills.

Professional Experience:

Garda Cash Logistics, IL

May 23,2013- March 2014

Cash Vault Teller

. Responsible for the accuracy and timely verification of a

customer deposits and orders.

. Operating money machine including counting of currency coin, and

checks.

. Packaging orders and entering transactions into the computer and

balancing funds processed each day.

. Filled out paper work each day of any transactions that were

processed.

. Balanced currency and coins into customer's accounts daily.

. Cleaned and unjammed machines that was dirty or jammed and was

not properly working

Office Depot, IL

October 2010-June 2012

Customer Service Specialist

. Assisted customers with returns, purchasing store protection plans,

and service packages.

. Answered telephone inquires from customers and stores regarding the

status of units and other service issues in a high call volume.

. Assisted with new employee training including policies, services,

financing options and operations.

. Sold electronics, furniture, and office supplies and made 100% of

sales goals.

. Performed copy and print, data management, drafting, and editing

office memos.

. Cash handling experience with clients and customers.

Big Kmart, IL

August 2008-May 2009

Customer Service Specialist

. Maintained constant communication with sales account and updating

management.

. Daily responsibilities included analyzing daily reports that serve

as an alert to problems in a sales order.

. Partnering with the other departments and ware house to track the

shipment flow and orders in the shipment window.

. Tracking vendor orders through traffic departments to assure timely

shipping.

Dominos Pizza, IL

September 2006-May 2009

Assistant Food Service Manager

. Direct food service workers and other personal as assigned for the

purpose of maximizing efficiency of the work force and meeting

shift requirements.

. Inventory food, condiments, supplies, for the purpose of ensuring

availability of items.

. Manage site operations for safe and efficient food service

compliance with health requirements.

. Respond to inquiries of customers, staff, and public regarding the

type and cost of meals.

. Train employees and evaluated job performance for the purpose of

the completion of their work activities.

. Handled cash daily and managed sales goals and safes.

Education

Percy Julian High School

Graduate June 2005

Additional skills

. Ability to use point of source (pos)

. Call center and data entry experience

. Operate cash registers and manage money

. Check processor and mail extractor

Contact this candidate