Customer Service High School

Location:

Posted:

August 05, 2014

Ashley L. Adolph

************@****.*** - 985-***-****

Seeking a full-time position in a customer service related field where I can utilize my skills, abilities, and years

of experience to ensure the company's success.

WORK EXPERIENCE

Electronics Service Desk

Wal-Mart - Waveland, MS - August 2013 to May 2014

Responsible for handling guest complaints and compliments in person and on the phone. Provided technical

help to customers for 8 different cellphone companies from contract to prepaid. Restocking merchandise to

shelves, processed returns, exchanges, and refunded money. Maintained a balanced cash drawer. Placing

and receiving dot com online orders. Recorded and kept logs of high dollar items to prevent shrink. Assisted

in training new associates. Set up modular for store in a safe proper manner.

Sales Consultant

Best Buy - Slidell, LA - November 2012 to September 2013

Assisted customers with purchasing desktop computers, laptops, tablets, and store protection plans and

service packages. Coaching customers on how to use product and new software. Recognized by managers for

having the ability to find resolutions to complex customer problems using my thorough knowledge of systems

and policies. Consistently met or exceeded sale and productivity goals. Answered telephone inquiries from

customers, stores, and other entities regarding the status of merchandise, policies, and other issues. Staying

up to date with store product knowledge, and store changes.Assisted with new employee training including

store policies, services, financing options and register operations.

EDUCATION

High School Diploma

Castle High School - Newburgh, IN

May 2007

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint., 80+ Typing Speed, POS/Touchscreen Cash Register/Money

Handling Experience, General Warehouse Experience